BCycle incident

Admin Inconsistencies & Trips Not Closing (Denver Tenant)

Minor Resolved View vendor source →

BCycle experienced a minor incident on July 5, 2025 affecting DEN - BCycle Admin, lasting 1h 59m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2025, 03:31 PM UTC
Resolved
Jul 05, 2025, 05:30 PM UTC
Duration
1h 59m
Detected by Pingoru
Jul 05, 2025, 03:31 PM UTC

Affected components

DEN - BCycle Admin

Update timeline

  1. investigating Jul 05, 2025, 03:31 PM UTC

    We are investigating an issue with Admin data behaving inconsistently and user trips not closing. We will continue to update with more information as we find more information and work towards a solution.

  2. identified Jul 05, 2025, 04:18 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 05, 2025, 04:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 05, 2025, 05:30 PM UTC

    This issue has been resolved. Please be aware that admin may still show some inconsistency in data from the time of the outage.