Bazaarvoice Outage History

Started Apr 07, 2026, 03:33 PM UTC· resolved Apr 10, 2026, 02:38 PM UTC

1. identified Apr 07, 2026, 03:33 PM UTC

   Bazaarvoice has identified an issue that is causing a delay of on-demand and scheduled reports. A root cause has been determined and a solution is in progress. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: April 7th, 2026, 5:00PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. identified Apr 07, 2026, 09:09 PM UTC

   Bazaarvoice is continuing to make progress in resolving the delay of on-demand and scheduled Portal Reports. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: April 7th, 2026, 11:00PM CST If you have any questions, please contact Bazaarvoice Support.

3. identified Apr 08, 2026, 03:58 AM UTC

   Bazaarvoice is continuing to see positive progress in resolving the processing delays affecting both on-demand and scheduled Portal Reports. Our engineering team remains fully engaged on a fix. We will provide a further update at the time noted below, or sooner if new information becomes available. NEXT UPDATE: April 8th, 2026, 4:00 AM CST [1390] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

4. monitoring Apr 08, 2026, 10:27 AM UTC

   Bazaarvoice continues to work towards a resolution and is currently monitoring the delay of on-demand and scheduled Portal Reports. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: April 8th, 2026, 10:00AM CST [1390] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

5. monitoring Apr 08, 2026, 02:36 PM UTC

   Bazaarvoice has deployed a fix and the failed on-demand and scheduled reports have been re-generated. We are continuing to monitor the situation to ensure a full resolution. We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: April 8th, 2026, 5:00 PM CST If you have any questions, please contact Bazaarvoice Support.

6. monitoring Apr 08, 2026, 08:08 PM UTC

   Bazaarvoice is continuing to monitor the situation to ensure a full resolution. We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: April 9th, 2026, 1:00 PM CST If you have any questions, please contact Bazaarvoice Support.

7. monitoring Apr 09, 2026, 05:01 PM UTC

   Bazaarvoice is continuing to monitor the situation to ensure a full resolution. We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: April 10th, 2026, 1:00 PM CST If you have any questions, please contact Bazaarvoice Support.

8. resolved Apr 10, 2026, 02:38 PM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Read the full incident report →

Started Mar 30, 2026, 05:32 PM UTC· resolved Apr 01, 2026, 10:14 AM UTC

1. identified Mar 30, 2026, 05:32 PM UTC

   Bazaarvoice is currently experiencing a degradation of service affecting Conversations display (Rating Summary, Review Display, etc.) and the Conversations API service. Clients using BV-hosted display may see slow load times or failure to load. Clients using the API may experience timeouts and errors. Bazaarvoice has identified the root cause of the issue and is working to resolve it. Infrastructure is also being refreshed and scaled up to compensate in the meantime. NEXT UPDATE: March 30th, 2026, 3:00 PM CST

2. identified Mar 30, 2026, 07:49 PM UTC

   Bazaarvoice is continuing to remediate the degradation of service for Conversations. Clients on EU are no longer impacted. US clients are still impacted but should be seeing some improvement. Bazaarvoice will continue to work towards full restoration of service for all clients. NEXT UPDATE: March 30th, 2026, 4.30 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

3. identified Mar 30, 2026, 08:58 PM UTC

   To help stabilize, Bazaarvoice is temporarily disabling syndication for US clients. Some clients may still see cached syndicated content displaying but new syndicated content will not appear. Other clients may see all syndicated content temporarily missing from display. NEXT UPDATE: March 30th, 2026, 7.00 PM CST

4. identified Mar 31, 2026, 01:10 AM UTC

   Bazaarvoice is making steady progress in resolving the service degradation within the Conversations platform. We are pleased to confirm that EU clients are no longer affected. While some US-based clients may still experience issues, performance is beginning to stabilize. We remain fully committed to restoring normal service for all remaining users as quickly as possible. NEXT UPDATE: March 30th, 2026, 10:30 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days) Legacy (PRR) Platform - Content Display Legacy (PRR) Platform - Content Submission Legacy (PRR) Platform - API Services Conversations Platform - Content Display Conversations Platform - Content Submission Conversations Platform - API Services

5. monitoring Mar 31, 2026, 01:52 AM UTC

   Bazaarvoice has made significant progress in addressing the service degradation within the Conversations platform. We are pleased to confirm that both EU and US-based clients are no longer affected. Our team is now in a period of active monitoring to ensure stability, and we remain fully committed to restoring normal service for any remaining users as quickly as possible. NEXT UPDATE: March 31st, 2026, 7:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days) Legacy (PRR) Platform - Content Display Legacy (PRR) Platform - Content Submission Legacy (PRR) Platform - API Services Conversations Platform - Content Display Conversations Platform - Content Submission Conversations Platform - API Services

6. monitoring Mar 31, 2026, 06:36 AM UTC

   Bazaarvoice continues to actively monitor the services for Conversations to ensure continued stability. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 31th, 2026, 7 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

7. monitoring Mar 31, 2026, 12:02 PM UTC

   Bazaarvoice continues to actively monitor the services for Conversations to ensure continued stability. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 31th, 2026, 1 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

8. monitoring Mar 31, 2026, 05:55 PM UTC

   Bazaarvoice continues to actively monitor the services for Conversations to ensure continued stability. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 31th, 2026, 10 PM CST

9. monitoring Apr 01, 2026, 03:49 AM UTC

   We are continuing to monitor for any further issues.

10. monitoring Apr 01, 2026, 03:54 AM UTC

    Bazaarvoice is currently monitoring our Conversations infrastructure to ensure there is no further impact on service stability. You can expect our next scheduled update at the time noted below; however, we will reach out sooner if there are any significant developments. NEXT UPDATE: April 1st, 2026, 10 AM CST [1389] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

11. resolved Apr 01, 2026, 10:14 AM UTC

    Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Read the full incident report →

Started Mar 26, 2026, 06:53 AM UTC· resolved Mar 27, 2026, 07:13 PM UTC

1. identified Mar 26, 2026, 06:53 AM UTC

   Bazaarvoice has identified an issue impacting the Reports and Insights dashboards causing stale data. Our engineering team has identified the root cause and is actively working to restore the functionality to the Portal Reports and Insights. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 26th, 2026, 8:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. monitoring Mar 26, 2026, 11:00 AM UTC

   Custom Reports Data processing for March 25 is currently delayed. Scheduled Reports: Generation for March 26 is currently paused. Our engineering team has identified the root cause and implemented a fix. We expect reports delivery to resume starting at 1:00 PM UTC (7:00 AM CST) On-Demand Reports: While reports can be generated, "Yesterday" queries will not show updated data until 1:00 PM UTC (7:00 AM CST) . Insights: Processing delays for March 25 have impacted data freshness. The standard 48-hour window has been extended; currently, Insights reflect data from 72 hours ago. Next Steps We are actively working to restore full functionality and will provide an update at the time designated below, or sooner if new information becomes available. We apologize for the inconvenience. NEXT UPDATE: March 26th, 2026, 11:00 AM CST

3. monitoring Mar 26, 2026, 05:04 PM UTC

   Bazaarvoice has released a solution to the issue impacting Reports and Insights dashboards causing stale data. Our engineering team is now monitoring the matter to ensure that no issues persist. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 27th, 2026, 11:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

4. resolved Mar 27, 2026, 07:13 PM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Read the full incident report →

Started Mar 15, 2026, 04:37 PM UTC· resolved Mar 25, 2026, 10:33 PM UTC

1. investigating Mar 15, 2026, 04:37 PM UTC

   Bazaarvoice has identified an issue that is causing an intermittent delay with review processing(new and updated reviews) for a small subset of clients. We are continuing to investigate the root cause and will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: March 15th, 2026, 6:00PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. investigating Mar 15, 2026, 09:59 PM UTC

   Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing(new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: March 15th, 2026, 11:00PM CST

3. investigating Mar 16, 2026, 05:01 AM UTC

   Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing(new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: March 16th, 2026, 06:00AM CST

4. investigating Mar 16, 2026, 02:33 PM UTC

   Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing (new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: March 16th, 2026, 5:00PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

5. investigating Mar 16, 2026, 09:47 PM UTC

   Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing (new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: March 17th, 2026, 5:00PM CST

6. investigating Mar 17, 2026, 09:57 PM UTC

   Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing (new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: March 18th, 2026, 5:00PM CST

7. investigating Mar 18, 2026, 11:00 PM UTC

   Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing (new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: March 19th, 2026, 5:00PM CST

8. investigating Mar 20, 2026, 02:14 PM UTC

   Bazaarvoice continues to investigate the root cause of an issue that is causing a delay with review processing (new and updated reviews) for a small subset of clients. We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: March 20th, 2026, 5:00PM CST

9. identified Mar 20, 2026, 10:01 PM UTC

   Bazaarvoice has identified the root cause and recovery is in process. We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: March 23rd, 2026, 11:00AM CST

10. identified Mar 23, 2026, 04:54 PM UTC

    Bazaarvoice continues implementation of an update to prevent rare delays in review processing. We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: March 25th, 2026, 11:00AM CST

11. resolved Mar 25, 2026, 10:33 PM UTC

    Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Read the full incident report →

Started Mar 04, 2026, 10:23 AM UTC· resolved Mar 06, 2026, 01:57 PM UTC

1. identified Mar 04, 2026, 10:23 AM UTC

   Bazaarvoice has identified an issue that is causing a degradation of the Insights application in the Bazaarvoice Portal. The root cause has been identified and a fix has been applied. Scheduled reports are expected to be slightly delayed and Insights dashboards will have delays of 24-48 hours until the system processes all the data. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: March 4th, 2026, 1:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. monitoring Mar 04, 2026, 06:27 PM UTC

   Scheduled reports for today have been sent out. Bazaarvoice system continues processing Insights data to make sure the metrics in the dashboards are up-to-date. This processing is expected to continue through tomorrow and will likely cause delays in report delivery and data availability tomorrow. We continue monitoring the situation and will share an update at the designated time below or when new information becomes available. NEXT UPDATE: March 5th, 2026, 4:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

3. monitoring Mar 05, 2026, 10:20 AM UTC

   Bazaarvoice is continuing to process Insights/Reporting data to address the degradation of the Insights application in the Bazaarvoice Portal. Scheduled reports and Insights may have stale (24-48h delay) data until the system completes the backfill processing. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: March 5th, 2026, 1:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

4. monitoring Mar 05, 2026, 06:33 PM UTC

   Bazaarvoice is continuing to process Insights/Reporting data to address the degradation of the Insights application in the Bazaarvoice Portal. Scheduled reports and Insights may have stale (24-48h delay) data until the system completes the backfill processing. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: March 6th, 2026, 4:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

5. monitoring Mar 06, 2026, 09:55 AM UTC

   Bazaarvoice continues to process Insights/Reporting backfills to address stale data issues of the Insights application in the Bazaarvoice Portal. Scheduled reports and Insights may have stale data until the system completes the queued up processing. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: March 6th, 2026, 4PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

6. resolved Mar 06, 2026, 01:57 PM UTC

   Bazaarvoice has resolved the stale data issues of the Insights application in the Bazaarvoice Portal. Scheduled reports and Insights dashboards are now working as expected. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Read the full incident report →

Started Mar 02, 2026, 08:03 AM UTC· resolved Mar 25, 2026, 10:28 PM UTC

1. identified Mar 02, 2026, 08:03 AM UTC

   Bazaarvoice has identified an issue causing intermittent login failures when accessing Portal (portal.bazaarvoice.com). We have implemented the fix and are currently monitoring the results. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 2nd, 2026, 07:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. monitoring Mar 02, 2026, 02:06 PM UTC

   Bazaarvoice will continue monitoring for any intermittent login failure issues to ensure there are no further disruptions for the Bazaaarvoice Portal users. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 2nd, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) Bazaarvoice Portal - Portal Applications

3. monitoring Mar 02, 2026, 08:59 PM UTC

   Bazaarvoice will continue monitoring for any intermittent login failure issues to ensure there are no further disruptions for the Bazaarvoice Portal users. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 3rd, 2026, 5AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) Bazaarvoice Portal - Portal Applications

4. monitoring Mar 03, 2026, 11:07 AM UTC

   Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 3rd, 2026, 6:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

5. monitoring Mar 04, 2026, 01:18 PM UTC

   Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 4th, 2026, 5:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

6. monitoring Mar 04, 2026, 07:29 PM UTC

   Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 5th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

7. monitoring Mar 05, 2026, 08:21 PM UTC

   Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 6th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

8. monitoring Mar 06, 2026, 08:08 PM UTC

   Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 9th, 2026, 4AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

9. monitoring Mar 09, 2026, 08:26 PM UTC

   Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 12th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

10. monitoring Mar 12, 2026, 09:45 PM UTC

    Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 16th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

11. monitoring Mar 16, 2026, 09:50 PM UTC

    Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 17th, 2026, 5PM CST

12. monitoring Mar 17, 2026, 09:56 PM UTC

    Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 18th, 2026, 5PM CST

13. monitoring Mar 18, 2026, 11:01 PM UTC

    Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 19th, 2026, 5PM CST

14. monitoring Mar 20, 2026, 02:12 PM UTC

    Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 20th, 2026, 5PM CST

15. monitoring Mar 20, 2026, 10:02 PM UTC

    Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 23rd, 2026, 11:00AM CST

16. monitoring Mar 23, 2026, 04:56 PM UTC

    Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 25rd, 2026, 11:00AM CST

17. resolved Mar 25, 2026, 10:28 PM UTC

    Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Read the full incident report →

Started Feb 27, 2026, 04:43 PM UTC· resolved Mar 18, 2026, 10:58 PM UTC

1. identified Feb 27, 2026, 04:43 PM UTC

   Bazaarvoice has identified an issue where on-demand and scheduled reports are missing product data. We are currently working on a fix and will regenerate the reports once resolved. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: February 27th, 2026, 03:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. monitoring Feb 27, 2026, 08:14 PM UTC

   Bazaarvoice has implemented a fix for an issue that caused product data to be missing from on-demand and scheduled reports. All affected reports have been regenerated. We will continue to monitor the situation and will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 2nd, 2026, 03:00 PM CST

3. monitoring Mar 02, 2026, 08:58 PM UTC

   Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 3rd, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

4. monitoring Mar 04, 2026, 01:18 PM UTC

   Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 4th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

5. monitoring Mar 04, 2026, 07:28 PM UTC

   Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 5th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

6. monitoring Mar 05, 2026, 08:21 PM UTC

   Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 6th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

7. monitoring Mar 06, 2026, 08:07 PM UTC

   Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 9th, 2026, 4AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

8. monitoring Mar 09, 2026, 07:10 PM UTC

   Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 10th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

9. monitoring Mar 10, 2026, 09:06 PM UTC

   Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 11th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

10. monitoring Mar 11, 2026, 10:13 PM UTC

    Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 12th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

11. monitoring Mar 12, 2026, 09:44 PM UTC

    Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 16th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

12. monitoring Mar 16, 2026, 09:52 PM UTC

    Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 17th, 2026, 5PM CST

13. monitoring Mar 17, 2026, 09:55 PM UTC

    Bazaarvoice continues monitoring Portal Reports to ensure all available product data is included. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 18th, 2026, 5PM CST

14. resolved Mar 18, 2026, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Started Feb 25, 2026, 06:40 AM UTC· resolved Mar 11, 2026, 06:18 AM UTC

1. investigating Feb 25, 2026, 06:40 AM UTC

   Bazaarvoice has identified an issue that the Portal Reporting has been currently impacted. Our engineering team is investigating the issue and working to restore Portal Reports. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: February 25th, 2026, 2:30 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. investigating Feb 25, 2026, 09:12 AM UTC

   Bazaarvoice has identified an issue that the Portal Reporting has been currently impacted. Our engineering team is continuing to investigate the issue and is working to restore Portal Reports. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: February 25th, 2026, 7:30 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

3. monitoring Feb 25, 2026, 01:48 PM UTC

   Bazaarvoice has implemented a fix to resolve an issue that caused an outage with Portal Reports and will continue to monitor the situation. Any reports scheduled to be delivered during the outage were paused, and will be generated soon. We will provide an update at the time designated below, or as soon as new information becomes available. NEXT UPDATE: February 25th, 2026, 5:00 PM CST

4. monitoring Feb 25, 2026, 10:40 PM UTC

   Bazaarvoice continues to monitor the fix for an issue that caused an outage with Portal Reports. Any reports scheduled to be delivered during the outage have been generated. We will provide an update at the time designated below, or as soon as new information becomes available. NEXT UPDATE: February 26th, 2026, 5:00 PM CST

5. monitoring Feb 26, 2026, 10:59 PM UTC

   Bazaarvoice continues to monitor the fix for an issue that caused an outage with Portal Reports. Bazaarvoice engineers also identified a small subset of on-demand reports that are still processing on a delay and we are working to ensure all reports will be delivered We will provide an update at the time designated below, or as soon as new information becomes available. NEXT UPDATE: February 27th, 2026, 5:00 PM CST

6. monitoring Feb 27, 2026, 08:28 PM UTC

   Bazaarvoice is continuing to monitor the fix for an issue that caused an outage with Portal Reports. We will provide an update at the time designated below, or as soon as new information becomes available. NEXT UPDATE: March 2nd, 2026, 5:00 PM CST

7. monitoring Mar 02, 2026, 08:58 PM UTC

   Bazaarvoice continues monitoring Portal Reports tool to ensure all reports are being sent out successfully and the tool remains accessible. We will provide an update at the time designated below, or as soon as new information becomes available. NEXT UPDATE: March 3rd, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

8. monitoring Mar 04, 2026, 01:17 PM UTC

   Bazaarvoice continues monitoring Portal Reports tool to ensure all reports are being sent out successfully and the tool remains accessible. We will provide an update at the time designated below, or as soon as new information becomes available. NEXT UPDATE: March 4th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

9. monitoring Mar 04, 2026, 07:28 PM UTC

   Bazaarvoice continues monitoring Portal Reports tool to ensure all reports are being sent out successfully and the tool remains accessible. We will provide an update at the time designated below, or as soon as new information becomes available. NEXT UPDATE: March 5th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

10. monitoring Mar 05, 2026, 08:20 PM UTC

    Bazaarvoice continues monitoring Portal Reports tool to ensure all reports are being sent out successfully and the tool remains accessible. We will provide an update at the time designated below, or as soon as new information becomes available. NEXT UPDATE: March 6th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

11. monitoring Mar 06, 2026, 08:07 PM UTC

    Bazaarvoice continues monitoring Portal Reports tool to ensure all reports are being sent out successfully and the tool remains accessible. We will provide an update at the time designated below, or as soon as new information becomes available. NEXT UPDATE: March 9th, 2026, 4AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

12. monitoring Mar 10, 2026, 09:05 PM UTC

    Bazaarvoice continues monitoring Portal Reports tool to ensure all reports are being sent out successfully and the tool remains accessible. We will provide an update at the time designated below, or as soon as new information becomes available. NEXT UPDATE: March 11th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

13. resolved Mar 11, 2026, 06:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Started Feb 23, 2026, 04:16 PM UTC· resolved Feb 25, 2026, 09:16 AM UTC

1. investigating Feb 23, 2026, 04:16 PM UTC

   Bazaarvoice has identified an issue that is causing an outage in the Reports section within the Portal. Our engineering team is actively investigating the root cause and working to restore Portal Reports. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: February 23rd, 2026, 12:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. monitoring Feb 23, 2026, 06:03 PM UTC

   Bazaarvoice has implemented a fix to resolve an issue that caused an outage with Portal Reports and will continue to monitor the situation. Any reports scheduled to be delivered during the outage were paused, and will be generated soon. We will provide an update at the time designated below, or as soon as new information becomes available. NEXT UPDATE: February 24th, 2026, 12:00 PM CST

3. monitoring Feb 24, 2026, 05:50 PM UTC

   Bazaarvoice continues to monitor the fix for an issue that caused an outage with Portal Reports. Any reports scheduled to be delivered during the outage have been generated. Bazaarvoice engineers also identified a small subset of on-demand reports that are still processing on a delay and we are working to ensure all reports will be delivered We will provide an update at the time designated below, or as soon as new information becomes available. NEXT UPDATE: February 25th, 2026, 12:00 PM CST

4. resolved Feb 25, 2026, 09:16 AM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Read the full incident report →

Started Feb 17, 2026, 06:18 PM UTC· resolved Feb 20, 2026, 10:31 AM UTC

1. investigating Feb 17, 2026, 06:18 PM UTC

   Bazaarvoice has identified an issue that is causing delays in content moderation processing. Freshly submitted reviews and questions are successfully received, but may take longer than usual to be moderated. As a result, new content may be delayed in becoming visible on your site(s) or in syndication. Existing content that is already live is not affected. Our engineering team is actively investigating the root cause and working to restore normal processing times. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: February 17th, 2026, 4:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. monitoring Feb 17, 2026, 06:35 PM UTC

   Bazaarvoice has identified the root cause of this issue and implemented a fix. The backlog of unmoderated content is now being processed and is steadily decreasing. Our engineering team is actively monitoring the performance of our moderation services to ensure they remain stable. We will provide the next update at the time listed below, or sooner if new information becomes available. NEXT UPDATE: February 18th, 2026, 10:00 AM CST

3. monitoring Feb 18, 2026, 03:25 PM UTC

   The backlog of unmoderated content is continuing being processed and is steadily decreasing. Our engineering team is monitoring the performance of our moderation services to ensure they remain stable. We will provide the next update at the time listed below, or sooner if new information becomes available. NEXT UPDATE: February 19th, 2026, 11:00 AM CST

4. monitoring Feb 19, 2026, 05:09 PM UTC

   The backlog of unmoderated content is continuing being processed and is steadily decreasing. Our engineering team is monitoring the performance of our moderation services to ensure they remain stable. We will provide the next update at the time listed below, or sooner if new information becomes available. NEXT UPDATE: February 20th, 2026, 3:00 PM CST

5. resolved Feb 20, 2026, 10:31 AM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Read the full incident report →

Started Feb 06, 2026, 10:40 AM UTC· resolved Feb 09, 2026, 07:44 AM UTC

1. identified Feb 06, 2026, 10:40 AM UTC

   Bazaarvoice has identified an issue that the limited number of products don't get their status updated. The impact is limited to potential delays in syndication for the affected products. Our engineering team has identified the root cause and is actively working on a resolution. We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: February 9th, 2026, 8:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. resolved Feb 09, 2026, 07:44 AM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Read the full incident report →

Started Feb 04, 2026, 07:21 PM UTC· resolved Feb 06, 2026, 04:07 PM UTC

1. monitoring Feb 04, 2026, 07:21 PM UTC

   Bazaarvoice has identified an issue impacting Portal Reports. Ad-hoc reports are not impacted, but any recurring reports using the templates below run from Jan. 31 4am CST until Feb. 4 12.30pm CST will have either arrived blank or been delayed. Recurring reports after the end time are not impacted, as the root cause was addressed. Bazaarvoice is currently reviewing potential remediation actions for the impacted reports. Clients can manually run reports in the meantime if data is needed sooner. Affected templates: Coverage Opportunity, Multi-instance R&R key metrics, Multi-instance Network impact, Message Engagement, Network Content Response Efficiency, Conversion Impact Report e-Commerce, Conversion Impact Report non-Commerce, Vendor Scorecard, Network reviews & responses, Network questions & answers, Sampling Campaign Performance, ReviewSource Impact on Destination Sites, Connections brand engagement, ReviewSource Native Impact, Popular products with few reviews, Adverse and legally sensitive syndicated content, ReviewSource Impact on Destination Products, Popular categories with few reviews, Network Performance, Network Sentiment, Popular brands with few reviews, Network Common Keywords - All Network Reviews NEXT UPDATE: February 5th, 2026 11:00AM CST

2. monitoring Feb 05, 2026, 04:57 PM UTC

   Bazaarvoice has committed to rerunning affected reports for clients and has begun this effort. This incident will remain open as work continues on this remediation step. NEXT UPDATE: February 5th, 2026 3:00PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

3. monitoring Feb 05, 2026, 08:58 PM UTC

   Bazaarvoice is actively rerunning affected reports and about one third of all affected reports have been regenerated. This incident will be updated as progress continues. NEXT UPDATE: February 6th, 2026 3:00PM CST

4. resolved Feb 06, 2026, 04:07 PM UTC

   Bazaarvoice engineering has confirmed that all affected reports have now been rerun for clients. As the issue is resolved and remediation is now complete, this incident is closing. This is the final update. For any remaining questions or concerns, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Read the full incident report →

Started Feb 03, 2026, 04:15 PM UTC· resolved Feb 03, 2026, 07:59 PM UTC

1. identified Feb 03, 2026, 04:15 PM UTC

   Bazaarvoice has identified an issue with Portal (https://portal.bazaarvoice.com/) beginning at ~9.05am CST, impacting access to all services linked within. Users that are already logged in may be able to access the portal until the session expires. Users that are currently trying to log into the portal won't be able to do so. We anticipate that Portal > Manage Content will have a temporary data recency issue but no data loss is expected. Delivery of bulk feeds (Standard Client Feed, Ratings Feed, Displayable Content Export) will likely be delayed. Our team is actively working to resolve the issue. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: February 3rd, 2026, 11:30AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. identified Feb 03, 2026, 05:11 PM UTC

   Bazaarvoice has implemented a fix for the Portal login issues. All users should now be able to access Portal. Users still having issues should clear browser cookies/cache and try again. Please reach out to Bazaarvoice Support if issues persist. Bulk feeds are expected to be delivered within SLA. Bazaarvoice is continuing to monitor and will work to ensure the same root cause does not recur. NEXT UPDATE: February 3rd, 2026, 2:00PM CST

3. monitoring Feb 03, 2026, 05:11 PM UTC

   Bazaarvoice has implemented a fix for the Portal login issues. All users should now be able to access Portal. Users still having issues should clear browser cookies/cache and try again. Please reach out to Bazaarvoice Support if issues persist. Bulk feeds are expected to be delivered within SLA. Bazaarvoice is continuing to monitor and will work to ensure the same root cause does not recur. NEXT UPDATE: February 3rd, 2026, 2:00PM CST

4. resolved Feb 03, 2026, 07:59 PM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Read the full incident report →

Started Jan 28, 2026, 05:55 PM UTC· resolved Jan 28, 2026, 06:46 PM UTC

1. investigating Jan 28, 2026, 05:55 PM UTC

   Bazaarvoice has identified an issue that is causing a degradation of the Vibe Portal. We found out that some users are unable to login to the Bazaarvoice Vibe Portal. Kindly note that this issue does not affect Ratings and Reviews Portal (portal.bazaarvoice.com). A root cause is yet to be determined but we are actively investigating. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: January 28th, 2026, 3:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. resolved Jan 28, 2026, 06:46 PM UTC

   Bazaarvoice has resolved the Vibe Portal login issues and all services are fully functioning. We are closing this incident. This is the final update. [1368] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Read the full incident report →

Started Jan 19, 2026, 09:36 AM UTC· resolved Jan 20, 2026, 10:00 AM UTC

1. investigating Jan 19, 2026, 09:36 AM UTC

   Bazaarvoice has identified an issue that is causing a degradation of the Portal - Insights application to have a 24 hour delay to the data available in Insights. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: January 19th, 2026, 11:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. monitoring Jan 19, 2026, 04:09 PM UTC

   Bazaarvoice has rolled out a fix for the issue of data in Insights being delayed, and we are expecting full service to be restored by 1:00AM UTC, 20th of January. We will continue monitoring the issue until full resolution is confirmed. NEXT UPDATE: January 20th, 2026, 8:00 AM CST [1366] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

3. resolved Jan 20, 2026, 10:00 AM UTC

   Bazaarvoice has resolved the issue that was causing a degradation of the Portal: Insights application to have a 24 hour delay to the data available in Insights. The Portal - Insights application is now working as expected. This is the final update. [1366] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Read the full incident report →

Started Jan 06, 2026, 10:31 AM UTC· resolved Jan 06, 2026, 03:20 PM UTC

1. investigating Jan 06, 2026, 10:31 AM UTC

   Bazaarvoice has identified an issue causing delays in Portal report generation (both scheduled and on-demand) for the majority of clients today, Tuesday, January 6th. Our engineering team is actively working on a resolution. We will provide an update at the time designated below or as soon as new information becomes available. NEXT UPDATE: January 6th, 2026, 11:00 AM CST [1364] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. resolved Jan 06, 2026, 03:20 PM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning. This incident is now closed. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Read the full incident report →

Started Dec 11, 2025, 10:48 AM UTC· resolved Dec 11, 2025, 08:55 PM UTC

1. monitoring Dec 11, 2025, 10:48 AM UTC

   Bazaarvoice has identified an issue with the Portal (https://portal.bazaarvoice.com). Users that were already logged were able to access the Portal until the session expired. Users that were trying to log into the portal were not able to do so for around 37 minutes (4:33am CST to 5:10 am CST). Bazaarvoice has already identified and resolved the issue but will continue to monitor to ensure no further disruptions occur. [1362] NEXT UPDATE: December 11th, 2025, 5:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

2. resolved Dec 11, 2025, 08:55 PM UTC

   Bazaarvoice has verified that the issue has been resolved and all Portal services are fully functioning. This incident is now closed. This is the final update. [1362] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Read the full incident report →

Started Nov 20, 2025, 03:00 PM UTC· resolved Nov 20, 2025, 07:39 PM UTC

1. investigating Nov 20, 2025, 03:00 PM UTC

   Bazaarvoice has identified an issue with the support portal (https://portal.bazaarvoice.com/). Users that are already logged in may be able to access the portal until the session expires. Users that are currently trying to log into the portal won't be able to do so. Our team is actively working to resolve the issue. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 20th, 2025, 12:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

2. monitoring Nov 20, 2025, 06:07 PM UTC

   Bazaarvoice has rolled out a fix for the issue, and Support Portal (https://portal.bazaarvoice.com/) is now operational again. We are still working on identifying the root cause of the issue, and will continue monitoring the situation to ensure no further disruptions occur. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 21st, 2025, 4:00 AM CST [1361] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4

3. resolved Nov 20, 2025, 07:39 PM UTC

   Bazaarvoice has verified that the Portal issue has been resolved and all services are fully functioning, so we are closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Read the full incident report →

Started Nov 19, 2025, 01:19 AM UTC· resolved Nov 21, 2025, 05:09 PM UTC

1. investigating Nov 19, 2025, 01:19 AM UTC

   Bazaarvoice is currently experiencing an outage of the Contextual Commerce service that impacts all clients. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 19th, 2025, 6:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. monitoring Nov 19, 2025, 03:08 AM UTC

   Bazaarvoice has implemented a solution to restore the Contextual Commerce service. We are monitoring the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 19th, 2025, 5:00 PM CST If you have any questions, please contact Bazaarvoice Support.

3. monitoring Nov 19, 2025, 10:02 PM UTC

   Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 20th, 2025, 5:00 PM CST If you have any questions, please contact Bazaarvoice Support.

4. monitoring Nov 20, 2025, 09:48 PM UTC

   Bazaarvoice is continuing to monitor the situation to verify that the issue has been fully resolved. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 21st, 2025, 5:00 PM CST If you have any questions, please contact Bazaarvoice Support.

5. resolved Nov 21, 2025, 05:09 PM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Read the full incident report →

Started Nov 07, 2025, 12:31 PM UTC· resolved Nov 07, 2025, 07:59 PM UTC

1. investigating Nov 07, 2025, 12:31 PM UTC

   Bazaarvoice identified a degradation with product data flowing. The root cause of the issue is yet to be found. UGC Content will be delayed in Portal for few hours but there is no data lost, and the data will be restored after a solution is identified. NEXT UPDATE: November 7th, 2025, 11:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

2. monitoring Nov 07, 2025, 06:27 PM UTC

   Bazaarvoice has identified the root cause and deployed a solution to mitigate the delay within the Portal: Manage Content application. We are continuing to monitor to ensure a full resolution. An update will be provided at the designated time below or when new information becomes available. NEXT UPDATE: November 11th, 2025, 11:00 AM CST If you have any questions, please contact Bazaarvoice Support.

3. resolved Nov 07, 2025, 07:59 PM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.

Read the full incident report →

Started Nov 05, 2025, 03:01 PM UTC· resolved Nov 06, 2025, 03:27 PM UTC

1. investigating Nov 05, 2025, 03:01 PM UTC

   Bazaarvoice identified a degradation affecting the Google Seller Rating exports. The root cause of the issue is to be determined. Most recent Seller Ratings are not available in Google, but the data will be restored after a solution is identified [1353] NEXT UPDATE: November 6th, 2025, 9:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

2. identified Nov 06, 2025, 08:11 AM UTC

   Bazaarvoice has identified the issue affecting the Google Seller Rating exports and our team is actively working on a fix. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: November 6th, 2025, 9:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

3. resolved Nov 06, 2025, 03:27 PM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Read the full incident report →

Started Oct 30, 2025, 06:09 PM UTC· resolved Oct 30, 2025, 08:22 PM UTC

1. monitoring Oct 30, 2025, 06:09 PM UTC

   Bazaarvoice identified a degradation affecting the display of Ratings & Reviews and Questions & Answers. Clients using the Bazaarvoice-hosted display or the Conversations API may have been unable to view any content. Additionally, clients using the Conversations API may also have experienced elevated response times and timeouts, potentially preventing content retrieval. We confirm that content submissions were not affected during this incident. The incident was detected at 16:35 UTC on October 30, 2025, and was resolved as of 17:08 UTC, October 30. It is no longer ongoing. We are continuing to monitor the situation and will provide a further update at the designated time below or when new information becomes available. [1353] NEXT UPDATE: October 31th, 2025, 4:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

2. resolved Oct 30, 2025, 08:22 PM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Read the full incident report →

Started Oct 27, 2025, 10:15 AM UTC· resolved Oct 27, 2025, 08:35 PM UTC

1. investigating Oct 27, 2025, 10:15 AM UTC

   Bazaarvoice has identified an issue that is causing a degradation of the SFTP product catalog data ingestion service. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: [1351] October 27th, 2025, 9:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. monitoring Oct 27, 2025, 02:14 PM UTC

   Bazaarvoice has identified and addressed the issue causing SFTP catalog data ingestion issues. The catalog data is now being ingested as expected. Further monitoring will be in place to ensure there are no more catalog data processing issues. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: [1351] October 27th, 2025, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

3. resolved Oct 27, 2025, 08:35 PM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)

Read the full incident report →

Started Oct 20, 2025, 09:55 AM UTC· resolved Oct 23, 2025, 04:02 PM UTC

1. monitoring Oct 20, 2025, 09:55 AM UTC

   We are actively working to restore full service following a major disruption caused by a significant Cloud Provider outage that began today at 1:26 AM PDT. The fixes have now been applied by the Cloud Provider. This issue impacted a majority of Bazaarvoice services for approximately two hours. Current Status Update: * Bazaarvoice Portal: Fully Available / Resolved * Bazaarvoice Support: Fully Available / Resolved * Content Moderation: Fully Available / Resolved * Bazaarvoice Vibe: Fully Available / Resolved * Influenster: Fully Available / Resolved * Reports Delivery: Partial Impact / Active investigation mitigation * Ratings and Reviews Hosted Display: Fully Available / Resolved Our engineering teams are working actively to resolve the issue and restore full service. We will provide our next update in 2 hours or as soon as new information becomes available. NEXT UPDATE: Oct 20th, 2025, 12:30 PM BST, 6.30AM CT If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. monitoring Oct 20, 2025, 11:36 AM UTC

   We are continuing to monitor for any further issues as our Cloud Provider works toward full resolution. Current Status Update: Most services have been restored. The following are currently Fully Available: * Bazaarvoice Portal * Bazaarvoice Support * Content Moderation * Bazaarvoice Vibe * Influenster * Ratings and Reviews Hosted Display Services with Partial Impact / Under Active Investigation & Mitigation: * Reports & Alerts Delivery: We are investigating a partial impact. * Review Request Email Sending: We are investigating a partial impact. * Insights Dashboards: We are investigating delays. We will provide our next update in 4 hours or as soon as new information becomes available. Thank you for your continued patience. NEXT UPDATE: Oct 20th, 2025, 4:30 PM BST, 10.30AM CT If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

3. monitoring Oct 20, 2025, 03:34 PM UTC

   We are continuing to monitor for any further issues as our Cloud Provider works toward full resolution. Current Status Update: Most services have been restored. The following are currently Fully Available: * Bazaarvoice Portal * Bazaarvoice Support * Content Moderation * Bazaarvoice Vibe * Influenster * Ratings and Reviews Hosted Display Services with Partial Impact / Under Active Investigation & Mitigation: * Reports & Alerts Delivery: We are investigating a partial impact. * Email sending and transaction data ingestion: We are investigating a partial impact. * Insights Dashboards: We are investigating delays. * API Connectivity and errors: We are investigating an impact to API services. * Feed import and exports: We are investigating delays in feed processes. We will provide our next update in 4 hours or as soon as new information becomes available. Thank you for your continued patience. NEXT UPDATE: Oct 20th, 2025 at 2.30pm CST

4. monitoring Oct 20, 2025, 04:56 PM UTC

   We are continuing to monitor for any further issues as our Cloud Provider works toward full resolution. Current Status Update: Some services have been restored. The following are currently Fully Available: * Bazaarvoice Support * Ratings and Reviews Hosted Display Services with Partial Impact / Under Active Investigation & Mitigation: * Bazaarvoice Portal: Portal users may experience intermittent outages * Content Moderation: Moderation services will be delayed * Reports & Alerts Delivery: We are investigating a partial impact. * Email Sending and Transaction Data Ingestion: We are investigating a partial impact. * Insights Dashboards: We are investigating delays. * API Connectivity and errors: We are investigating an intermittent impact to API services. * Feed import and exports: We are investigating delays in feed processes. Other Side Effects for Related Services: * Influenster - Catalog ingestion and campaigns creation have been temporarily halted * Bazaarvoice Vibe - Catalog ingestion has been temporarily halted * Bazaarvoice Contextual Commerce - Catalog ingestion has been temporarily halted We will provide our next update by the time below or as soon as new information becomes available. Thank you for your continued patience. NEXT UPDATE: Oct 20th, 2025 at 8 PM GMT / 2 PM CDT

5. monitoring Oct 20, 2025, 06:59 PM UTC

   We are continuing to monitor for any further issues as our Cloud Provider works toward full resolution. Our Cloud Provider has been posting regular updates to us and is making positive progress on the underlying cloud service issues. Current Status Update: Some services have been restored. The following are currently Fully Available: * Bazaarvoice Support - Community is up but voicemails may be impacted - please open a ticket and choose Production Outage for any Critical issues * Ratings and Reviews Hosted Display Services with Partial Impact / Under Active Investigation & Mitigation: * Bazaarvoice Portal: Portal users may experience intermittent outages * Content Moderation: Moderation services will be delayed * Reports & Alerts Delivery: We are investigating a partial impact. * Email Sending and Transaction Data Ingestion: We are investigating a partial impact. * Insights Dashboards: We are investigating delays. * API Connectivity and errors: We are investigating an intermittent impact to API services. * Feed import and exports: We are investigating delays in feed processes. Other Side Effects for Related Services: * Influenster - Catalog ingestion and campaigns creation have been temporarily halted * Bazaarvoice Vibe - Catalog ingestion has been temporarily halted * Bazaarvoice Contextual Commerce - Catalog ingestion has been temporarily halted We will provide our next update by the time below or as soon as new information becomes available. Thank you for your continued patience. NEXT UPDATE: Oct 20th, 2025 at 5pm CDT

6. monitoring Oct 20, 2025, 09:11 PM UTC

   We are continuing to monitor for any further issues as our Cloud Provider works toward full resolution. Our Cloud Provider has been posting regular updates to us and is making positive progress on the underlying cloud service issues. Current Status Update: Some services have been restored. The following are currently Fully Available: * Bazaarvoice Support * Bazaarvoice Portal * API Connectivity * Ratings and Reviews Hosted Display * Bazaarvoice Vibe Services with Partial Impact / Under Active Investigation & Mitigation: * Content Moderation: Moderation services will be delayed * Reports & Alerts Delivery: We are continuing to investigate a partial impact. * Email Sending and Transaction Data Ingestion: We are investigating a partial impact. * Insights Dashboards: We are investigating delays. * Feed import and exports: We are investigating delays in feed processes. Other Side Effects for Related Services: * Influenster - Catalog ingestion and campaigns creation have been temporarily halted * Bazaarvoice Contextual Commerce - Catalog ingestion has been temporarily halted We will provide our next update by the time below or as soon as new information becomes available. Thank you for your continued patience. NEXT UPDATE: Oct 20th, 2025 at 8pm CDT

7. monitoring Oct 21, 2025, 02:25 AM UTC

   Our Cloud Provider has fully resolved the issue for the large majority of its services. Bazaarvoice services are now working through any backlogs of data remaining from Monday October 20. Current Status Update: Some services have been restored. The following are currently Fully Available: * Bazaarvoice Support * Bazaarvoice Portal * API Connectivity * Ratings and Reviews Hosted Display * Bazaarvoice Vibe * Email Sending and Transaction Data Ingestion Services with Partial Impact / Under Active Investigation & Mitigation: * Content Moderation: We are working through the backlog of moderation decisions * Reports & Alerts Delivery: We are currently working through running the remaining backlog of reports from October 20. Once the backlog is processed, we will begin processing scheduled reports for October 21. * Insights Dashboards: Dashboards will be updated after Tuesday’s report processing * Feed import and exports: We are investigating delays in feed processes. Other Side Effects for Related Services: * Influenster - Some catalog ingestion remains temporarily halted * Bazaarvoice Contextual Commerce - Some catalog ingestion remains temporarily halted We will provide our next update by 03:00 Tuesday CDT / 09:00 Tuesday GMT+1 or as soon as new information becomes available. Thank you for your continued patience.

8. monitoring Oct 21, 2025, 09:34 AM UTC

   Our Cloud Provider has fully resolved the issue for the large majority of its services. Bazaarvoice services are now working through any backlogs of data remaining from Monday October 20. Current Status Update: Some services have been restored. The following are currently Fully Available: * Bazaarvoice Support * Bazaarvoice Portal * API Connectivity * Ratings and Reviews Hosted Display * Bazaarvoice Vibe * Email Sending and Transaction Data Ingestion Services with Partial Impact / Under Active Investigation & Mitigation: * Content Moderation: We are coming to the end of the backlog of moderation decisions * Reports & Alerts Delivery: We are currently working through running the remaining backlog of reports from October 20. Once the backlog is processed, we will begin processing scheduled reports for October 21. * Insights Dashboards: Dashboards will be updated by 3pm UTC+1 approx. * Feed import and exports: We are investigating delays in feed processes. Other Side Effects for Related Services: * Bazaarvoice Contextual Commerce - Some catalog ingestion remains under monitoring We will provide our next update by 10:00 Tuesday CDT / 16:00 Tuesday GMT+1 or as soon as new information becomes available. Thank you for your continued patience.

9. monitoring Oct 21, 2025, 03:06 PM UTC

   Our Cloud Provider has fully resolved the issue for the large majority of its services. Bazaarvoice services are now working through any backlogs of data remaining from Monday October 20. Current Status Update: Some services have been restored. The following are currently Fully Available: * Bazaarvoice Support * Bazaarvoice Portal * API Connectivity * Ratings and Reviews Hosted Display * Bazaarvoice Vibe * Email Sending and Transaction Data Ingestion * Content Moderation * Bazaarvoice Contextual Commerce Services with Partial Impact / Under Active Investigation & Mitigation: * Reports & Alerts Delivery: We are currently working through running the remaining backlog of reports from October 20. Scheduled and on demand reports from October 21 are being processed as expected. * Insights Dashboards: Dashboards will be updated by 6pm UTC+1 approx * Feed import and exports: We are investigating delays in feed processes. We will provide our next update by 15:00 Tuesday CDT / 21:00 Tuesday GMT+1 or as soon as new information becomes available. Thank you for your continued patience.

10. monitoring Oct 21, 2025, 07:56 PM UTC

    Our Cloud Provider has fully resolved the issue. Only a few Bazaarvoice services are now working through any backlogs of data remaining from Monday October 20. The rest are fully available. Current Status Update: Most services have been restored. The following are currently Fully Available: * Bazaarvoice Support * Bazaarvoice Portal * API Connectivity * Ratings and Reviews Hosted Display * Bazaarvoice Vibe * Email Sending and Transaction Data Ingestion * Content Moderation * Bazaarvoice Contextual Commerce * Insights Dashboards * Feed Imports and Exports Services with Partial Impact / Under Active Investigation & Mitigation: * Reports & Alerts Delivery: For reports generated on October 20, we will be sending the emails containing the links to those reports on October 22. We will provide our next update by 1:00 Wednesday CDT / 16:00 Wednesday GMT+1 or as soon as new information becomes available. Thank you for your continued patience.

11. monitoring Oct 22, 2025, 06:21 PM UTC

    Current Status Update: Most services have been restored. The following are currently Fully Available: * Bazaarvoice Support * Bazaarvoice Portal * API Connectivity * Ratings and Reviews Hosted Display * Bazaarvoice Vibe * Email Sending and Transaction Data Ingestion * Content Moderation * Bazaarvoice Contextual Commerce * Insights Dashboards * Feed Imports and Exports Services with Partial Impact / Under Active Investigation & Mitigation: * Reports & Alerts Delivery: Almost all reports from Oct. 20th have now triggered their corresponding email. We will mark this as fully available after confirming all reports have successfully triggered. * Content Collection: A subset of emails such as Review Request Emails (RREs) are currently returning 404s on their links. The root cause is identified and remediation actions are underway. We will mark this as fully available after confirming links are working across all emails. * Transaction Data Ingestion (backlog): While functionality has been restored, Bazaarvoice is aware of a subset of transaction feeds that did not successfully process, returning timeout errors. Those files will be re-processed by October 23 without further action needed by the impacted clients. We will provide our next update by 4pm CDT or as soon as new information becomes available. Thank you for your continued patience.

12. monitoring Oct 22, 2025, 09:02 PM UTC

    Our Cloud Provider has fully resolved the issue. Only a few Bazaarvoice services are now working through any backlogs of data remaining from Monday October 20. The rest are fully available. Current Status Update: Most services have been restored. The following are currently Fully Available: * Bazaarvoice Support * Bazaarvoice Portal * API Connectivity * Ratings and Reviews Hosted Display * Bazaarvoice Vibe * Email Sending and Transaction Data Ingestion * Content Moderation * Bazaarvoice Contextual Commerce * Insights Dashboards * Feed Imports and Exports * Reports & Alerts Delivery Services with Partial Impact / Under Active Investigation & Mitigation: * Content Collection: A subset of emails such as Review Request Emails (RREs) are currently returning 404s on their links. The root cause is identified and remediation actions are underway. We will mark this as fully available after confirming links are working across all emails. * Transaction Data Ingestion (backlog): While functionality has been restored, Bazaarvoice is aware of a subset of transaction feeds that did not successfully process, returning timeout errors. Those files will be re-processed by October 23 without further action needed by the impacted clients. We will provide our next update by Oct. 23, 11am CDT or as soon as new information becomes available. Thank you for your continued patience.

13. resolved Oct 23, 2025, 04:02 PM UTC

    Our Cloud Provider has fully resolved the issue. Bazaarvoice services are now fully restored after the issue on Monday October 20. Current Status Update: All services have been restored. The following services which were previously reported as impacted are now Fully Available: * Bazaarvoice Support * Bazaarvoice Portal * API Connectivity * Ratings and Reviews Hosted Display * Bazaarvoice Vibe * Email Sending and Transaction Data Ingestion * Content Moderation * Bazaarvoice Contextual Commerce * Insights Dashboards * Feed Imports and Exports * Reports & Alerts Delivery * Content Collection/RRE Links * Transaction Data Ingestion This message closes out our communication on this incident. For any remaining concerns, please open a support ticket.

Read the full incident report →

Started Sep 29, 2025, 08:38 AM UTC· resolved Sep 30, 2025, 07:58 AM UTC

1. identified Sep 29, 2025, 08:38 AM UTC

   Bazaarvoice has identified a data delay issue affecting Portal Reports and Insights Dashboards data. The current estimated data delay is 48 hours, and the Portal report delivery will be delayed by approximately 8 hours. We will provide an update at the designated time below or as new information becomes available. NEXT UPDATE: September 29 th, 2025, 11:00 AM CST [1343] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. identified Sep 29, 2025, 03:51 PM UTC

   Bazaarvoice has identified the root cause causing a data delay affecting Portal Reports and Insights Dashboards data. The issue with portal reporting has been fully resolved, and we are now focused on addressing the delay in Insights data. We will provide an update at the designated time below or as new information becomes available. Next Update September 30th, 2025, 8:00 AM CST

3. resolved Sep 30, 2025, 07:58 AM UTC

   Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update. [1343] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Read the full incident report →