Degradation: Intermittent login failure when accessing Portal

Update timeline

1. identified Mar 02, 2026, 08:03 AM UTC

   Bazaarvoice has identified an issue causing intermittent login failures when accessing Portal (portal.bazaarvoice.com). We have implemented the fix and are currently monitoring the results. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 2nd, 2026, 07:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. monitoring Mar 02, 2026, 02:06 PM UTC

   Bazaarvoice will continue monitoring for any intermittent login failure issues to ensure there are no further disruptions for the Bazaaarvoice Portal users. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 2nd, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) Bazaarvoice Portal - Portal Applications

3. monitoring Mar 02, 2026, 08:59 PM UTC

   Bazaarvoice will continue monitoring for any intermittent login failure issues to ensure there are no further disruptions for the Bazaarvoice Portal users. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 3rd, 2026, 5AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days) Bazaarvoice Portal - Portal Applications

4. monitoring Mar 03, 2026, 11:07 AM UTC

   Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 3rd, 2026, 6:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

5. monitoring Mar 04, 2026, 01:18 PM UTC

   Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 4th, 2026, 5:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

6. monitoring Mar 04, 2026, 07:29 PM UTC

   Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 5th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

7. monitoring Mar 05, 2026, 08:21 PM UTC

   Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 6th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

8. monitoring Mar 06, 2026, 08:08 PM UTC

   Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 9th, 2026, 4AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

9. monitoring Mar 09, 2026, 08:26 PM UTC

   Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 12th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

10. monitoring Mar 12, 2026, 09:45 PM UTC

    Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 16th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

11. monitoring Mar 16, 2026, 09:50 PM UTC

    Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 17th, 2026, 5PM CST

12. monitoring Mar 17, 2026, 09:56 PM UTC

    Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 18th, 2026, 5PM CST

13. monitoring Mar 18, 2026, 11:01 PM UTC

    Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 19th, 2026, 5PM CST

14. monitoring Mar 20, 2026, 02:12 PM UTC

    Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 20th, 2026, 5PM CST

15. monitoring Mar 20, 2026, 10:02 PM UTC

    Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 23rd, 2026, 11:00AM CST

16. monitoring Mar 23, 2026, 04:56 PM UTC

    Bazaarvoice continues to monitor for issues relating to intermittent login failures to ensure there are no further disruptions for the Bazaarvoice Portal. The patch to resolve issues present is currently under QA, and we will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: March 25rd, 2026, 11:00AM CST

17. resolved Mar 25, 2026, 10:28 PM UTC

    Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)