Degradation – Content Moderation

Update timeline

1. investigating Feb 17, 2026, 06:18 PM UTC

   Bazaarvoice has identified an issue that is causing delays in content moderation processing. Freshly submitted reviews and questions are successfully received, but may take longer than usual to be moderated. As a result, new content may be delayed in becoming visible on your site(s) or in syndication. Existing content that is already live is not affected. Our engineering team is actively investigating the root cause and working to restore normal processing times. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: February 17th, 2026, 4:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. monitoring Feb 17, 2026, 06:35 PM UTC

   Bazaarvoice has identified the root cause of this issue and implemented a fix. The backlog of unmoderated content is now being processed and is steadily decreasing. Our engineering team is actively monitoring the performance of our moderation services to ensure they remain stable. We will provide the next update at the time listed below, or sooner if new information becomes available. NEXT UPDATE: February 18th, 2026, 10:00 AM CST

3. monitoring Feb 18, 2026, 03:25 PM UTC

   The backlog of unmoderated content is continuing being processed and is steadily decreasing. Our engineering team is monitoring the performance of our moderation services to ensure they remain stable. We will provide the next update at the time listed below, or sooner if new information becomes available. NEXT UPDATE: February 19th, 2026, 11:00 AM CST

4. monitoring Feb 19, 2026, 05:09 PM UTC

   The backlog of unmoderated content is continuing being processed and is steadily decreasing. Our engineering team is monitoring the performance of our moderation services to ensure they remain stable. We will provide the next update at the time listed below, or sooner if new information becomes available. NEXT UPDATE: February 20th, 2026, 3:00 PM CST

5. resolved Feb 20, 2026, 10:31 AM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)