Degradation - Content delay within Portal: Manage Content application

Update timeline

1. investigating Nov 07, 2025, 12:31 PM UTC

   Bazaarvoice identified a degradation with product data flowing. The root cause of the issue is yet to be found. UGC Content will be delayed in Portal for few hours but there is no data lost, and the data will be restored after a solution is identified. NEXT UPDATE: November 7th, 2025, 11:00 AM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu, and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community, and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days, 8:30 am - 5:00 pm GMT on regular UK business days and 9:00 am – 5:00 pm AEST on regular AU business days.)

2. monitoring Nov 07, 2025, 06:27 PM UTC

   Bazaarvoice has identified the root cause and deployed a solution to mitigate the delay within the Portal: Manage Content application. We are continuing to monitor to ensure a full resolution. An update will be provided at the designated time below or when new information becomes available. NEXT UPDATE: November 11th, 2025, 11:00 AM CST If you have any questions, please contact Bazaarvoice Support.

3. resolved Nov 07, 2025, 07:59 PM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support.