Outage - Reports down within the Portal

Update timeline

1. investigating Feb 23, 2026, 04:16 PM UTC

   Bazaarvoice has identified an issue that is causing an outage in the Reports section within the Portal. Our engineering team is actively investigating the root cause and working to restore Portal Reports. We will provide an update at the time designated below, or sooner if new information becomes available. NEXT UPDATE: February 23rd, 2026, 12:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

2. monitoring Feb 23, 2026, 06:03 PM UTC

   Bazaarvoice has implemented a fix to resolve an issue that caused an outage with Portal Reports and will continue to monitor the situation. Any reports scheduled to be delivered during the outage were paused, and will be generated soon. We will provide an update at the time designated below, or as soon as new information becomes available. NEXT UPDATE: February 24th, 2026, 12:00 PM CST

3. monitoring Feb 24, 2026, 05:50 PM UTC

   Bazaarvoice continues to monitor the fix for an issue that caused an outage with Portal Reports. Any reports scheduled to be delivered during the outage have been generated. Bazaarvoice engineers also identified a small subset of on-demand reports that are still processing on a delay and we are working to ensure all reports will be delivered We will provide an update at the time designated below, or as soon as new information becomes available. NEXT UPDATE: February 25th, 2026, 12:00 PM CST

4. resolved Feb 25, 2026, 09:16 AM UTC

   Bazaarvoice has verified that the issue has been resolved and all services are fully functioning and closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)