Bazaarvoice incident
Outage - Support Portal was down In Production
Bazaarvoice experienced a notice incident on December 11, 2025 affecting Portal Applications and Try It and Retailer Sampling and 1 more component, lasting 10h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Dec 11, 2025, 10:48 AM UTC
Bazaarvoice has identified an issue with the Portal (https://portal.bazaarvoice.com). Users that were already logged were able to access the Portal until the session expired. Users that were trying to log into the portal were not able to do so for around 37 minutes (4:33am CST to 5:10 am CST). Bazaarvoice has already identified and resolved the issue but will continue to monitor to ensure no further disruptions occur. [1362] NEXT UPDATE: December 11th, 2025, 5:00 PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4
- resolved Dec 11, 2025, 08:55 PM UTC
Bazaarvoice has verified that the issue has been resolved and all Portal services are fully functioning. This incident is now closed. This is the final update. [1362] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)