Is Bazaarvoice down?

Bazaarvoice has identified an issue affecting all clients that is causing a degradation of Export Feeds generation process. Generated feeds are missing recent data collected or updated since the 25th of April. The following feed types are affected: * Standard Client Feed (Full/Incremental) * Ratings Feed * Displayable Content Export / DCE * Partner Export Feed * SEO Feeds The root cause of the issue is yet to be determined. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: April 28th, 2026, 7:00PM CDT If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice has identified an issue affecting all clients that is causing a degradation of the Export Feeds generation process. The generated feeds are missing recent data collected or updated since the 25th of April. The following feed types are affected: * Standard Client Feed (Full/Incremental) * Ratings Feed * Displayable Content Export / DCE * Partner Export Feed * SEO Feeds The root cause of the issue has been determined and is being addressed. However, the full resolution will take time to implement. Please find the schedule below: The above mentioned feed updates that are missing from April 25th to 28th will be delivered within the April 29th Feed. There is also a delayed schedule for the below feed types: Incremental & Full Standard Client Feeds: Both will be delivered as Full Feeds (containing all data). DCE: A Full Feed will be generated. Other Feeds: No behavioral changes. Expected Delivery Timelines affected by the issue (UTC): May 1, 05:00 UTC – April 29th Feed May 1, 19:30 UTC – April 30th Feed May 2, 09:30 UTC – May 1st Feed NEXT UPDATE: April 29th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice has identified an issue affecting all clients that is causing a degradation of the Export Feeds generation process. Additionally, it was discovered that Portal Reports and Insights that utilize Network (syndication) data are also affected, specifically, network data from April 25th to April 30th. Any Insights dashboards containing Network data for this time frame may reflect inaccurate values due to the missing Network data. Full recovery of this data is expected on the 2nd of May. For the data exports, the following feed types are affected: * Standard Client Feed (Full/Incremental) * Ratings Feed * Displayable Content Export / DCE * Partner Export Feed * SEO Feeds The above mentioned feed updates that are missing from April 25th to 28th will be delivered within the April 29th Feed. Further delays listed below: Incremental & Full Standard Client Feeds: Both will be delivered as Full Feeds (containing all data). DCE: A Full Feed will be generated. Other Feeds: No behavioral changes. Expected Delivery Timelines affected by the issue (UTC): May 1, 05:00 UTC – April 29th Feed May 1, 19:30 UTC – April 30th Feed May 2, 09:30 UTC – May 1st Feed NEXT UPDATE: April 29th, 2026, 5PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice found an issue that was briefly causing problems with logging in to the Bazaarvoice Portal for users accessing it via single sign-on (SSO). A fix has been applied and the Bazaarvoice Portal operations have now returned to normal - we will continue to monitor the status to prevent any further issues. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: April 27th, 2026, 5:00PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice continues monitoring Portal platform to ensure all users can seamlessly log in using Single Sign-On (SSO). Monitoring will continue until the full resolution of the issue is confirmed. NEXT UPDATE: April 28th, 2026, 5:00PM CST

Bazaarvoice continues monitoring Portal platform to ensure all users can seamlessly log in using Single Sign-On (SSO). Monitoring will continue until the full resolution of the issue is confirmed. NEXT UPDATE: April 29th, 2026, 4:00PM CDT

Bazaarvoice has verified that the issue has been resolved and all services are fully functioning, so we are closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice has identified an issue that removed a subset of products with reviews, which is impacting review display, submission, and the Manage Content tool. Please note that the review data has not been lost, and we are working to restore all affected products. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: April 24th, 2026, 2:00PM CST If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)

Bazaarvoice continues to restore the subset of products that were removed from an earlier issue that impacted display, submission and data in the Manage Content tool. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: April 24th, 2026, 4:00PM CST

Bazaarvoice continues to restore the subset of products that were removed from an earlier issue, and we can confirm reviews are beginning to display on PDPs for some of these products. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: April 24th, 2026, 6:00PM CST

Bazaarvoice has restored product IDs and other non-localized attributes (category ID, brand ID, etc.) for products that were removed due to an earlier issue. Review display and category specific questions in the submission form are back up. Additional parameters will continue to be added until the original product data is fully restored. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: April 27th, 2026, 11:00AM CST

Bazaarvoice continues working on fully restoring the original product data that was removed due to an earlier issue. Product IDs and non-localized attributes have already been restored and we are currently working on restoring localized data and custom attributes. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: April 28th, 2026, 11:00AM CDT

Bazaarvoice continues working on fully restoring the original product data that was removed due to an earlier issue. Product IDs and non-localized attributes have already been restored and we are currently working on restoring localized data and custom attributes. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: April 28th, 2026, 11:00AM CDT

Bazaarvoice continues working on fully restoring the original product data that was removed due to an earlier issue. Product IDs and non-localized attributes have already been restored and we are currently working on restoring localized data and custom attributes. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: April 29th, 2026, 11:00AM CDT

Bazaarvoice has completed restoring localized product data and custom attributes. All of the previously-removed catalog data should be available again. We are now in the process of validating the restored data to confirm nothing was missed. We will provide an update at the designated time below or when new information becomes available. NEXT UPDATE: April 30th, 2026, 11:00AM CDT