Bazaarvoice incident
Degradation - Some User Generated Content Missing from Displayable Content Export.
Bazaarvoice experienced a minor incident on July 2, 2026 affecting Content Display and Portal Applications and 1 more component, lasting 15d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Jul 02, 2026, 07:24 PM UTC
Bazaarvoice has identified an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. The root cause has been identified, and a fix is now in place. We are actively monitoring the system to ensure stability. A further update will be provided at the designated time below or as new information becomes available. NEXT UPDATE: July 6th, 2026, 8AM CDT If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
- identified Jul 03, 2026, 01:16 PM UTC
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available In addition, we have identified an issue impacting Insights Dashboards and Reports containing both Network and Native data. As a result, Network Partners may also experience data discrepancies, with partial data being displayed across both applications. We are actively working to understand the scope and timeframe of the issue before applying a fix. An update will be provided on Monday 6th July, or as new information becomes available. Next Update: July 6th, 2025, 08:00 AM CDT [1408] If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll-free) / 866 522 9227, Option 4 (toll-free) UNITED KINGDOM: 0800 368 0991 (toll-free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll-free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll-free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question. CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
- identified Jul 06, 2026, 04:12 PM UTC
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available In addition, we have identified an issue impacting Insights Dashboards and Reports containing both Network and Native data. As a result, Network Partners may also experience data discrepancies, with partial data being displayed across both applications. We are actively working to understand the scope and timeframe of the issue before applying a fix. An update will be provided on Tuesday 7th July, or as new information becomes available. Next Update: July 7th, 2025, 10:00 AM CDT [1408]
- identified Jul 07, 2026, 04:28 PM UTC
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available We are actively working on bulk generation of data. An update will be provided on Wednesday 8th July, or as new information becomes available. Next Update: July 8th, 2026, 10:00 AM CDT [1408]
- identified Jul 08, 2026, 02:55 PM UTC
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE). Some User-Generated Content (UGC), including syndicated reviews, is missing from the output. A further update will be provided at the designated time below or as new information becomes available We are actively working on bulk generation of data. An update will be provided on Thursday 9th July, or as new information becomes available. Next Update: July 9th, 2026, 10:00 AM CDT [1408]
- monitoring Jul 09, 2026, 02:47 PM UTC
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE) while data is being backfilled. An update will be provided on Friday 10th July, or as new information becomes available. Next Update: July 10th, 2026, 10:00 AM CDT [1408]
- monitoring Jul 10, 2026, 03:02 PM UTC
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE) while data is being backfilled. An update will be provided on Monday 13th July, or as new information becomes available. Next Update: July 13th, 2026, 10:00 AM CDT [1408]
- monitoring Jul 13, 2026, 03:02 PM UTC
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE) while data is being backfilled. An update will be provided at the designated time below, or as new information becomes available. Next Update: July 15th, 2026, 15:00 CDT
- monitoring Jul 15, 2026, 08:02 PM UTC
Bazaarvoice continues to monitor an issue with the Displayable Content Export (DCE) while data is being backfilled. An update will be provided at the designated time below, or as new information becomes available. Next Update: July 17th, 2026, 15:00 CDT
- resolved Jul 17, 2026, 09:22 PM UTC
Bazaarvoice has completed remediation of the Displayable Content Export (DCE) data synchronization issue. All impacted records were restored to their correct state across all affected content regions. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)