Bazaarvoice incident
Degradation - Bazaarvoice Plugin for Shopify
Bazaarvoice experienced a minor incident on July 24, 2026 affecting Shopify, lasting 3d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2026, 04:01 PM UTC
Bazaarvoice has detected an issue with the backend service for our plugin for Shopify. We do not expect this is affecting the shopper-facing display or submission components, but it will affect client's ability to access the plugin settings within Shopify. It may also cause delays in feed related services (ex. catalog feed delivery to Bazaarvoice may happen later than usual). We are currently working to restore access so clients can resume making updates to the plugin settings as needed. Next Update: July 24th, 2026, 1:00PM CDT If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
- monitoring Jul 24, 2026, 05:18 PM UTC
Bazaarvoice has rolled back the change responsible for the degradation and clients should now be able to access their settings for the Bazaarvoice plugin for Shopify. We are continuing to monitor to ensure the issue does not recur. Next Update: July 27th, 2026, 1:00PM CDT
- resolved Jul 28, 2026, 09:20 AM UTC
Bazaarvoice has verified that the issue has been resolved and the Shopify BV App service is functioning as expected. We will be closing this incident. This is the final update. If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the "Open a Case" button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the "Live Chat" button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)