AM1 - API and Portal issues
Affected: AM1 - Print ConsoleAM1 - Integration Services
BarTender Cloud Outage History
BarTender Cloud is up right nowBarTender Cloud had 42 outages in the last 2 years totaling 30h 52m of downtime, averaging 1.7 incidents per month.
There were 42 BarTender Cloud outages since May 20, 2025 totaling 30h 52m of downtime. Each is summarised below. Incident details, duration, and resolution information.
EU1 - Printer Population Issues
Affected: EU1 - Print Engine Services
Timeline · 7 updates
- investigating Sep 18, 2025, 12:07 PM UTC
We are currently investigating reports that some users are experiencing issues with printer lists not populating and being unable to print. Our engineering team is actively analyzing the problem, and we will provide updates as soon as more information becomes available.
- investigating Sep 18, 2025, 01:17 PM UTC
We are continuing to investigate this issue.
- identified Sep 18, 2025, 02:11 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 18, 2025, 03:22 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 18, 2025, 04:32 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 18, 2025, 04:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2025, 05:47 PM UTC
This incident has been resolved.
AM1 - Printer List Not Populating
Affected: AM1 - Print ConsoleAM1 - Print Engine Services
Timeline · 6 updates
EU1 – Print Console Degraded Performance
Affected: EU1 - Print Console
Timeline · 3 updates
- investigating Sep 11, 2025, 02:32 PM UTC
We are currently investigating an issue causing degraded performance in the Print Console in the EU1 region. Users may experience slowness or delays when accessing or using the Print Console. Our engineering team is actively working to identify the cause and restore normal performance as quickly as possible. We will provide updates here as more information becomes available.
- identified Sep 11, 2025, 02:47 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Sep 11, 2025, 03:18 PM UTC
This incident has been resolved.
AM1 - Slow printing
Affected: AM1 - Print Engine Services
Timeline · 3 updates
- investigating Aug 28, 2025, 05:34 PM UTC
We are currently experiencing slow printing performance in the AM1 region. Our team is investigating the issue and working to restore normal operation as quickly as possible.
- investigating Aug 28, 2025, 06:10 PM UTC
We are continuing to investigate this issue.
- resolved Aug 28, 2025, 06:24 PM UTC
The issue affecting printing performance in the AM1 region has been resolved. Printing services are now operating normally.
AM1 – Printing Delay
Affected: AM1 - Print Console
Timeline · 2 updates
- resolved Aug 13, 2025, 03:27 PM UTC
Between 12:43 and 12:52 PDT, some users in the AM1 region experienced slower printing performance. This was caused by a high volume of print jobs in a very short period, which temporarily affected system performance. The issue was quickly identified and resolved, and all services were fully operational by 12:52 PDT. We apologize for the inconvenience and appreciate your patience.
- postmortem Aug 13, 2025, 03:28 PM UTC
**AM1 – Printing Delay** **Date of Incident:** Aug 11, 12:43 to 12:52 PDT **Region:** AM1 **Status:** RESOLVED **Summary** On August 11 at 12:43 PDT, some users in the AM1 region experienced printing delays. A sudden spike in print jobs within a short time frame impacted performance for approximately 10 minutes. **What Happened** An unexpected surge in print job activity temporarily slowed printing services for some users in the AM1 region. **Resolution** The team quickly identified the surge in print volume and took immediate action to stabilize the service by reallocating system resources and processing the backlog of queued jobs. Normal printing performance was fully restored by 12:52 PDT. **Next Steps** * Increase proactive monitoring to detect similar issues earlier. * Implement preventive measures later this year to identify and address such scenarios before they affect performance.
AM1 - Print Console and API temporary Delay Incident
Affected: AM1 - Print Console
Timeline · 1 update
- resolved Aug 07, 2025, 07:18 PM UTC
Between 10:42 and 10:53 PDT, we experienced a brief performance issue that affected some tenants. During this window, print jobs submitted via API may have been delayed by up to one minute. Additionally, Print Console experienced a partial outage for approximately 11 minutes, during which previews may have failed to load or returned errors. The issue was quickly identified and resolved. At 10:53 PDT all services were fully operational. We apologize for the inconvenience and thank you for your patience.
EU1 – Slowness in API Requests
Affected: EU1 - Integration Services
Timeline · 5 updates
EU1 – Delay in Print Operations
Affected: EU1 - Print Engine Services
Timeline · 2 updates
- investigating Jul 22, 2025, 08:35 PM UTC
We are currently investigating an issue causing delays in print operations in the EU1 region. Some customers may experience slower-than-usual processing or queuing of print jobs. Our engineering team is actively working to identify the root cause and implement a solution. We apologize for the inconvenience and will provide updates as soon as more information becomes available.
- resolved Jul 22, 2025, 09:09 PM UTC
The issue causing delays in print operations in the EU1 region has been resolved. All systems are now operating normally. Thank you for your patience.
AM1 – Printers Not Listed / Print Page Not Loading
Affected: AM1 - Print Console
Timeline · 4 updates
AM1 - Print Job Processing Failure
Affected: AM1 - Print Engine Services
Timeline · 4 updates
- investigating Jul 01, 2025, 09:54 PM UTC
We have identified the issue preventing print jobs from being processed and is currently being addressed by our engineering team. We are working to resolve this as quickly as possible and will provide another update as soon as recovery begins. Thank you for your continued patience.
- monitoring Jul 01, 2025, 09:58 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 01, 2025, 10:00 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 01, 2025, 10:07 PM UTC
This incident has been resolved.
AM1 - Temporary Print Job Processing Delay
Timeline · 2 updates
EU1 - Temporary Print Gateway Disconnections due to Load Balancing Issue
Timeline · 2 updates
AM1 - Print Jobs Stuck in “Waiting to Run” Status
Affected: AM1 - Print Engine Services
Timeline · 2 updates
- investigating May 22, 2025, 10:14 PM UTC
We are currently investigating an issue where some print jobs remain in the “Waiting to Run” status and are not progressing as expected. Our team is working to identify the cause and will provide updates shortly.
- resolved May 22, 2025, 10:15 PM UTC
This incident has been resolved.
AM1 - Slowness in API Printing
Timeline · 2 updates
AM1 - Print API degradation
Timeline · 2 updates
AM1 - Print Portal Access Issues
Affected: AM1 - Print Engine Services