BarTender Cloud experienced a major incident on July 1, 2025 affecting AM1 - Print Engine Services, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
AM1 - Print Engine Services
Update timeline
- investigating Jul 01, 2025, 09:54 PM UTC
We have identified the issue preventing print jobs from being processed and is currently being addressed by our engineering team. We are working to resolve this as quickly as possible and will provide another update as soon as recovery begins. Thank you for your continued patience.
- monitoring Jul 01, 2025, 09:58 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 01, 2025, 10:00 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 01, 2025, 10:07 PM UTC
This incident has been resolved.