BarTender Cloud experienced a minor incident on September 18, 2025 affecting EU1 - Print Engine Services, lasting 5h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 18, 2025, 12:07 PM UTC
We are currently investigating reports that some users are experiencing issues with printer lists not populating and being unable to print. Our engineering team is actively analyzing the problem, and we will provide updates as soon as more information becomes available.
- investigating Sep 18, 2025, 01:17 PM UTC
We are continuing to investigate this issue.
- identified Sep 18, 2025, 02:11 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 18, 2025, 03:22 PM UTC
We are continuing to work on a fix for this issue.
- identified Sep 18, 2025, 04:32 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 18, 2025, 04:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 18, 2025, 05:47 PM UTC
This incident has been resolved.