Bank of New Zealand incident

Online banking unavailable

Resolved after 17 minutes, affecting Internet Banking and BankFeeds API and 1 more, on October 25, 2025.

identified Oct 25, 2025, 05:06 AM UTC

The issue has been identified and a fix is being implemented.

Started: Oct 25, 2025, 05:00 AM UTC
Resolved: Oct 25, 2025, 05:18 AM UTC
Duration: 17m
Detected by Pingoru: Oct 25, 2025, 05:00 AM UTC

Affected components

Internet BankingBankFeeds APIBusiness BankingOpen Banking Payment Initiation APIBNZ app (iOS & Android)Open Banking Account Information APIBNZ Business app (iOS & Android)Foreign Exchange APIsClient Fund ServicesBulk Payment API

Update timeline

investigating Oct 25, 2025, 05:00 AM UTC

The following online banking channels are unavailable: - Internet Banking - Business Banking - BNZ app (iOS & Android) - BNZ Business app (iOS & Android) - Client Funds Service The following BNZ Public APIs are impacted: - All Bankfeeds, Open Banking and FX APIs (new connections/consents only) - Bulk Payment API processing may be delayed We’re investigating the issue and will provide an update when we have more information.
monitoring Oct 25, 2025, 05:05 AM UTC

A fix has been implemented and we are monitoring the results.
identified Oct 25, 2025, 05:06 AM UTC

The issue has been identified and a fix is being implemented.
resolved Oct 25, 2025, 05:18 AM UTC

This incident has been resolved.

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