Bandwidth incident

Bandwidth Local Market Impairment - 362 - Carbondale, IL

Resolved after 20 hours 21 minutes, affecting 362 - Carbondale, IL, on September 22, 2026.

resolved Sep 22, 2026, 10:17 PM UTC

Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.

Started
Sep 22, 2026, 01:56 AM UTC
Resolved
Sep 22, 2026, 10:17 PM UTC
Duration
20h 21m
Detected by Pingoru
Sep 22, 2026, 01:56 AM UTC

Affected components

362 - Carbondale, IL

Update timeline

  1. investigating Sep 22, 2026, 01:56 AM UTC

    We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.

  2. investigating Sep 22, 2026, 03:03 AM UTC

    We are continuing to investigate this issue.

  3. identified Sep 22, 2026, 03:42 AM UTC

    Our carrier has identified the cause of this incident and is working to complete repairs.

  4. identified Sep 22, 2026, 08:35 AM UTC

    Our carrier has identified the cause of this incident and is working to complete repairs.

  5. investigating Sep 22, 2026, 12:48 PM UTC

    We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.

  6. identified Sep 22, 2026, 12:48 PM UTC

    Our carrier has identified the cause of this incident and is working to complete repairs.

  7. identified Sep 22, 2026, 04:53 PM UTC

    Our carrier has identified the cause of this incident and is working to complete repairs.

  8. identified Sep 22, 2026, 08:48 PM UTC

    Our carrier has identified the cause of this incident and is working to complete repairs.

  9. monitoring Sep 22, 2026, 09:19 PM UTC

    We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete

  10. resolved Sep 22, 2026, 10:17 PM UTC

    Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.

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