Bandwidth Outage History
Bandwidth major outage · 1 active incident View live status →Pingoru has recorded 310 incidents for Bandwidth: 310 in the last 12 months and 186 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 34 | 288 of 720 (40%) |
| May 2026 | 23 | 251 of 744 (34%) |
| June 2026 | 23 | 80 of 720 (11%) |
| July 2026 | 23 | 96 of 744 (13%) |
| August 2026 | 29 | 97 of 744 (13%) |
| September 2026 | 68 | 368 of 720 (51%) |
| October 2026 | 83 | 429 of 575 (75%) |
Incidents, newest first
Notice September 9, 2026 Bandwidth Local Market Impairment - 340 - Southfield, MI 11h 12m 340 - Southfield, MI
Started Sep 09, 2026, 09:13 AM UTC· resolved Sep 09, 2026, 08:26 PM UTC
- investigating Sep 09, 2026, 09:13 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- monitoring Sep 09, 2026, 10:37 AM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
- investigating Sep 09, 2026, 01:33 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- monitoring Sep 09, 2026, 03:36 PM UTC
We have observed services in this market have recovered. This incident will be resolved when we confirm all repairs are complete
- resolved Sep 09, 2026, 08:26 PM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Critical September 8, 2026 Port Order Delays - Toll Free Numbers 4h 27m Number Porting
Started Sep 08, 2026, 01:36 PM UTC· resolved Sep 08, 2026, 06:04 PM UTC
- identified Sep 08, 2026, 01:36 PM UTC
Bandwidth teams have identified an incident impact the timely activations of Port Orders. Currently; Port Orders are not activating. Teams are working to restore expected porting behaviors.
- resolved Sep 08, 2026, 06:04 PM UTC
This incident has been resolved.
Notice September 8, 2026 Germany Datacenter Incident 1h 58m Inbound Calling - Germany, Outbound Calling - Germany
Started Sep 08, 2026, 11:02 AM UTC· resolved Sep 08, 2026, 01:01 PM UTC
- investigating Sep 08, 2026, 11:02 AM UTC
Bandwidth teams are investigating an incident with our Germany datacenter. Calls transversing over this location may experience low call quality. Teams are working to restore expected network performance.
- monitoring Sep 08, 2026, 11:22 AM UTC
Teams are observing, expected network behavior, and will continue to monitor for stability.
- resolved Sep 08, 2026, 01:34 PM UTC
This incident has been resolved.
Critical September 7, 2026 Bandwidth Local Market Impairment - 240 - Frederick, MD 3h 23m 240 - Frederick, MD
Started Sep 07, 2026, 07:33 AM UTC· resolved Sep 07, 2026, 10:57 AM UTC
- investigating Sep 07, 2026, 07:33 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- monitoring Sep 07, 2026, 08:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 07, 2026, 10:57 AM UTC
This incident has been resolved.
Critical September 4, 2026 Bandwidth Local Market Impairment - 638 - Bismarck, ND 8h 11m 638 - Bismarck,ND
Started Sep 04, 2026, 05:06 PM UTC· resolved Sep 05, 2026, 01:18 AM UTC
- investigating Sep 04, 2026, 05:06 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 04, 2026, 08:05 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- monitoring Sep 05, 2026, 12:33 AM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
- resolved Sep 05, 2026, 01:18 AM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Notice September 4, 2026 STIR/SHAKEN Signing Incident –
Started Sep 04, 2026, 01:09 AM UTC· resolved Sep 04, 2026, 01:09 AM UTC
- resolved Sep 04, 2026, 01:09 AM UTC
For a short period of time calls were not being signed with regards to STIR/SHAKEN. No call failure were observed with this incident. Proper call signing has been restored.
Critical September 3, 2026 Bandwidth Local Market Impairment - LATA 220 - Pleasantville, NJ 3h 57m 220 - Pleasantville, NJ
Started Sep 03, 2026, 06:21 PM UTC· resolved Sep 03, 2026, 10:18 PM UTC
- investigating Sep 03, 2026, 06:21 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- monitoring Sep 03, 2026, 06:32 PM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
- resolved Sep 03, 2026, 10:18 PM UTC
Bandwidth can confirm all services are restored. This incident is resolved.
Minor September 3, 2026 Outbound Calling Incident - Germany Datacenter 2h 1m Outbound Calling - Germany
Started Sep 03, 2026, 09:53 AM UTC· resolved Sep 03, 2026, 11:55 AM UTC
- investigating Sep 03, 2026, 09:53 AM UTC
We are currently investigating an incident in our Germany Datacenter. Outbound calls transversing this location may fail to complete.
- identified Sep 03, 2026, 09:58 AM UTC
Teams have identified the source of this incident and are working to restore expected network behavior.
- monitoring Sep 03, 2026, 10:03 AM UTC
Teams are observing network behavior. We will continue to monitor.
- resolved Sep 03, 2026, 11:55 AM UTC
This incident has been resolved.
Critical September 3, 2026 Bandwidth Local Market Impairment - 656 - Denver, CO 19h 30m 656 - Denver, CO
Started Sep 03, 2026, 06:44 AM UTC· resolved Sep 04, 2026, 02:14 AM UTC
- investigating Sep 03, 2026, 06:44 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 03, 2026, 11:11 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- identified Sep 03, 2026, 03:39 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Sep 03, 2026, 09:25 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- monitoring Sep 04, 2026, 01:02 AM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
- resolved Sep 04, 2026, 02:14 AM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Critical September 3, 2026 Bandwidth Local Market Impairment - 136 - Syracuse, NY 1d 9h 136 - Syracuse, NY
Started Sep 03, 2026, 02:50 AM UTC· resolved Sep 04, 2026, 12:50 PM UTC
- investigating Sep 03, 2026, 02:50 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 03, 2026, 06:58 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 03, 2026, 11:10 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- identified Sep 03, 2026, 02:22 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Sep 03, 2026, 07:55 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Sep 03, 2026, 11:54 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Sep 04, 2026, 04:13 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Sep 04, 2026, 08:03 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- monitoring Sep 04, 2026, 09:00 AM UTC
Market recovered, but carrier still working.
- resolved Sep 04, 2026, 12:50 PM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Minor September 2, 2026 LAX Datacenter Incident 1d Inbound Calling (SIP) - United States, Outbound Calling (SIP) - United States
Started Sep 02, 2026, 05:33 PM UTC· resolved Sep 03, 2026, 05:54 PM UTC
- identified Sep 02, 2026, 05:33 PM UTC
Bandwidth teams have identified an off-network incident impacting some voice traffic to experience packet loss. Bandwidth is working with the impacted provider to bring out expected calling behaviors.
- identified Sep 03, 2026, 03:17 AM UTC
We continue to work with the impacted provider to restore expected calling behaviors.
- identified Sep 03, 2026, 12:56 PM UTC
The impacted provider continues work to restore expected calling behaviors.
- monitoring Sep 03, 2026, 01:37 PM UTC
Teams are observing expected calling behavior and will monitor for stability.
- resolved Sep 03, 2026, 05:54 PM UTC
This incident has been resolved.
Minor September 2, 2026 MDR Generation Incident 2h 39m Bandwidth App
Started Sep 02, 2026, 09:16 AM UTC· resolved Sep 02, 2026, 11:56 AM UTC
- identified Sep 02, 2026, 09:16 AM UTC
Bandwidth teams have d identified an incident where MDRs may not fully populate for recorded traffic. Teams are working to restore expected reporting.
- monitoring Sep 02, 2026, 09:38 AM UTC
Teams are observing expected reporting behavior and will monitor for stability.
- resolved Sep 02, 2026, 11:56 AM UTC
This incident has been resolved.
Notice September 2, 2026 LATA 240 - Frederick, MD - CLEC Market Outage. 5h 6m
Started Sep 02, 2026, 05:44 AM UTC· resolved Sep 02, 2026, 10:50 AM UTC
- investigating Sep 02, 2026, 05:44 AM UTC
We are currently investigating this issue.
- investigating Sep 02, 2026, 05:46 AM UTC
Lata 240 is currently experiencing a complete market outage. NOC is working with carrier to resolve this issue.
- investigating Sep 02, 2026, 07:08 AM UTC
Lata 240 is currently experiencing a complete market outage. NOC is working with carrier to resolve this issue.
- investigating Sep 02, 2026, 10:50 AM UTC
Outage for LATA 240 Frederick, MD is now resolved.
- resolved Sep 02, 2026, 10:50 AM UTC
This incident has been resolved.
Critical September 1, 2026 Outbound calling incident 1h 13m Outbound Calling (SIP) - United States
Started Sep 01, 2026, 04:15 PM UTC· resolved Sep 01, 2026, 05:29 PM UTC
- investigating Sep 01, 2026, 04:15 PM UTC
Bandwidth teams are investigating an incident where outbound calls are receiving an unexpected 404 error code. As a result, these calls are failing to connect as expected.
- identified Sep 01, 2026, 04:53 PM UTC
Teams have identified the source of this incident and are working to restore expected network behavior.
- resolved Sep 01, 2026, 07:07 PM UTC
This incident has been resolved.
Critical September 1, 2026 Bandwidth International Market Impairment - Thailand 2h 30m Inbound Calling- Thailand
Started Sep 01, 2026, 08:40 AM UTC· resolved Sep 01, 2026, 11:11 AM UTC
- investigating Sep 01, 2026, 08:40 AM UTC
We are investigating a network impairment in Thailand with our carrier affecting voice traffic. We are currently working with our carrier for resolution.
- monitoring Sep 01, 2026, 10:09 AM UTC
We have observed services in Thailand have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
- resolved Sep 01, 2026, 11:11 AM UTC
Final: Our carrier has completed all necessary repairs (SSL certificate update) and Bandwidth can confirm all services are restored. This incident is being resolved. Start Time: 2026-09-01 07:11:00 UTC End Time: 2026-09-01 08:55:00 UTC
Minor September 1, 2026 DFW Voice Incident 2h 1m Inbound Calling (SIP) - United States, Outbound Calling (SIP) - United States
Started Sep 01, 2026, 02:28 AM UTC· resolved Sep 01, 2026, 04:29 AM UTC
- identified Sep 01, 2026, 02:28 AM UTC
Bandwidth teams have identified a network condition impacting a small subset of voice calls transversing our DFW datacenter. These calls may not complete as expected.
- monitoring Sep 01, 2026, 03:36 AM UTC
Teams are observing expected network behavior and will monitor for stability
- resolved Sep 01, 2026, 04:29 AM UTC
This incident has been resolved.
Minor August 31, 2026 Outbound SMS Delivery - T-Mobile 4h 8m SMS Messaging (SMPP)
Started Aug 31, 2026, 05:05 PM UTC· resolved Aug 31, 2026, 09:13 PM UTC
- identified Aug 31, 2026, 05:05 PM UTC
Bandwidth teams have identified an off network event in which SMS messages destined to T-Mobile subscribers may experience irregular delivery with inconsistent delivery times.
- monitoring Aug 31, 2026, 06:16 PM UTC
Teams are observing expected delivery. We will monitor for stability.
- resolved Aug 31, 2026, 09:13 PM UTC
This incident has been resolved.
Notice August 28, 2026 Toll Free Origination Incident –
Started Aug 28, 2026, 03:54 PM UTC· resolved Aug 28, 2026, 03:54 PM UTC
- resolved Aug 28, 2026, 05:41 PM UTC
For a brief period of time, a sub-set of Toll Free Origination voice traffic was unable to complete due to an off-network incident. This incident has been resolved and we are observing expected network behavior.
Notice August 26, 2026 Outbound Voice Call Routing Incident –
Started Aug 26, 2026, 06:23 PM UTC· resolved Aug 26, 2026, 06:23 PM UTC
- resolved Aug 26, 2026, 06:25 PM UTC
For a brief period of time a subset of customer traffic, with a specific account settings were until not route traffic as expected. Teams have resolved this incident and are observing expected traffic behaviors.
Notice August 26, 2026 LATA 973 (Palm Springs, CA) - CLEC Market Outage 40m
Started Aug 26, 2026, 04:38 PM UTC· resolved Aug 26, 2026, 05:18 PM UTC
- investigating Aug 26, 2026, 04:38 PM UTC
We are currently investigating this issue.
Major August 26, 2026 Lata 464 (Madisonville, KY) CLEC Market Outage 4h 25m
Started Aug 26, 2026, 05:22 AM UTC· resolved Aug 26, 2026, 09:47 AM UTC
- investigating Aug 26, 2026, 05:22 AM UTC
Lata 464 (Madisonville, KY) is currently experiencing a complete market outage. NOC is working with the carrier for resolution to this issue.
- investigating Aug 26, 2026, 05:22 AM UTC
We are continuing to investigate this issue.
- resolved Aug 26, 2026, 09:47 AM UTC
Outage for LATA 464 (Madisonville, KY) is now resolved.
Notice August 26, 2026 LATA 442 (Augusta, GA) CLEC Market Outage 4h 48m
Started Aug 26, 2026, 05:00 AM UTC· resolved Aug 26, 2026, 09:49 AM UTC
- investigating Aug 26, 2026, 05:00 AM UTC
LATA 442 (Augusta, GA) is currently experiencing a complete market outage. NOC is working with carrier for resolution to this issue.
- resolved Aug 26, 2026, 09:49 AM UTC
Outage for LATA 442 (Augusta, GA) is now resolved.
Major August 26, 2026 Lata 256 (Clarksburg, WV) CLEC Market Outage 5h 13m
Started Aug 26, 2026, 04:37 AM UTC· resolved Aug 26, 2026, 09:51 AM UTC
- investigating Aug 26, 2026, 04:37 AM UTC
Lata 256 (Clarksburg, WV) is currently experiencing a complete market outage. NOC is working with the carrier for resolution to this issue.
- investigating Aug 26, 2026, 04:37 AM UTC
We are continuing to investigate this issue.
- resolved Aug 26, 2026, 09:51 AM UTC
Outage for LATA 256 (Clarksburg, WV) is now resolved.
Critical August 25, 2026 Bandwidth App Incident - New Number Orders 2h New Number Ordering
Started Aug 25, 2026, 01:01 PM UTC· resolved Aug 25, 2026, 03:01 PM UTC
- investigating Aug 25, 2026, 01:01 PM UTC
Bandwidth teams are investigating an incident impacting the ability to purchase numbers in the Bandwidth App.
- resolved Aug 25, 2026, 03:01 PM UTC
This incident has been resolved.
Minor August 24, 2026 Toll Free Port Order Delays 4h 11m Number Porting
Started Aug 24, 2026, 04:21 PM UTC· resolved Aug 24, 2026, 08:32 PM UTC
- investigating Aug 24, 2026, 04:21 PM UTC
Bandwidth teams are investigating an off network incident impacting the timely completion of Toll Free port orders.
- resolved Aug 24, 2026, 08:32 PM UTC
This incident has been resolved.