Resolved after 1 hour 12 minutes, affecting Messaging Insights Dashboard, on September 23, 2026.
Bandwidth has concluded its investigation of this issue and determined that between 07:01 UTC and 11:23 UTC on September 23, 2026, Messaging Insights dashboards did not display data for customers. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Affected components
Update timeline
- monitoring Sep 23, 2026, 11:41 AM UTC
After a brief period of instability, teams are motoring stable reporting via Messaging Insights on the Bandwidth App.
- resolved Sep 23, 2026, 12:54 PM UTC
This incident has been resolved.
- postmortem Sep 24, 2026, 11:28 AM UTC
Bandwidth has concluded its investigation of this issue and determined that between 07:01 UTC and 11:23 UTC on September 23, 2026, Messaging Insights dashboards did not display data for customers. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
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