Bandwidth Outage History
Bandwidth major outage · 1 active incident View live status →Pingoru has recorded 310 incidents for Bandwidth: 310 in the last 12 months and 186 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 34 | 288 of 720 (40%) |
| May 2026 | 23 | 251 of 744 (34%) |
| June 2026 | 23 | 80 of 720 (11%) |
| July 2026 | 23 | 96 of 744 (13%) |
| August 2026 | 29 | 97 of 744 (13%) |
| September 2026 | 68 | 368 of 720 (51%) |
| October 2026 | 83 | 438 of 583 (75%) |
Incidents, newest first
Minor April 6, 2026 Bandwidth App - Provisioning Incident 3h 46m Bandwidth App
Started Apr 06, 2026, 07:03 PM UTC· resolved Apr 06, 2026, 10:50 PM UTC
- investigating Apr 06, 2026, 07:03 PM UTC
Bandwidth teams are investigating an incident in the Bandwidth App where number provisioning request are not completing as expected, particularly towards AT&T. These requests may appear as delayed, however will be queued for re-try.
- monitoring Apr 06, 2026, 07:49 PM UTC
Teams are observing expected App behavior and will monitor for continued stability.
- resolved Apr 06, 2026, 10:50 PM UTC
This incident has been resolved.
Minor April 6, 2026 Bandwidth App Incident - Location Management 3h 20m Bandwidth App
Started Apr 06, 2026, 02:49 PM UTC· resolved Apr 06, 2026, 06:09 PM UTC
- investigating Apr 06, 2026, 02:49 PM UTC
Bandwidth teams are investigating an incident where updates to, or creation of Locations in the Bandwidth app are encountering an unexpected error. Teams are working to restore expected App behavior.
- monitoring Apr 06, 2026, 03:24 PM UTC
Teams are observing expected Location Management behavior. We will continue to monitor for prolonged stability.
- resolved Apr 06, 2026, 06:09 PM UTC
This incident has been resolved.
Minor April 3, 2026 Bulk TN Lookup Functionality Incident 57m Bandwidth App
Started Apr 03, 2026, 08:27 PM UTC· resolved Apr 03, 2026, 09:25 PM UTC
- investigating Apr 03, 2026, 08:27 PM UTC
Bandwidth teams are investigating an incident where Bulk TN Lookups are not completing as expected.
- resolved Apr 03, 2026, 09:25 PM UTC
This incident has been resolved.
Minor April 3, 2026 Bandwidth App & Global Portal Incident - Reporting 4h 15m Bandwidth App, Bandwidth International (fka Voxbone) Portal
Started Apr 03, 2026, 05:11 PM UTC· resolved Apr 03, 2026, 09:27 PM UTC
- investigating Apr 03, 2026, 05:11 PM UTC
Beth teams are investigating an incident where reporting in the Bandwidth app and legacy global portal, particularly EU based CDR reports, are not populating as expected. Teams are working to restore expected reporting behavior.
- investigating Apr 03, 2026, 06:53 PM UTC
We are continuing to investigate this issue.
- investigating Apr 03, 2026, 08:26 PM UTC
We are continuing to investigate this issue.
- resolved Apr 03, 2026, 09:27 PM UTC
This incident has been resolved.
Minor April 2, 2026 Outbound Calling Incident - Romania 1d 5h Outbound Calling - Romania
Started Apr 02, 2026, 08:41 AM UTC· resolved Apr 03, 2026, 02:29 PM UTC
- investigating Apr 02, 2026, 08:41 AM UTC
Teams are investigating an outbound calling incident resulting in call failures in Romania based calls.
- monitoring Apr 02, 2026, 11:20 AM UTC
Teams are observing expected network behavior. We are monitoring for continued stability.
- resolved Apr 03, 2026, 02:29 PM UTC
This incident has been resolved.
Minor March 31, 2026 Global Portal Incident 8h 17m Bandwidth International (fka Voxbone) Portal
Started Mar 31, 2026, 12:18 PM UTC· resolved Mar 31, 2026, 08:35 PM UTC
- identified Mar 31, 2026, 12:18 PM UTC
Bandwidth teams have identified an incident impacting CDR and Insights processing in the Global Portal. These reports may be delayed or produce non-enhanced data.
- monitoring Mar 31, 2026, 12:36 PM UTC
Teams are observing expected report generation. We will monitor for stability.
- resolved Mar 31, 2026, 08:35 PM UTC
This incident has been resolved.
Notice March 30, 2026 Bandwidth App Incident - TN Loopup –
Started Mar 30, 2026, 07:30 PM UTC· resolved Mar 30, 2026, 07:30 PM UTC
- resolved Mar 30, 2026, 07:45 PM UTC
For a brief period of time, Bulk TN Lookup Queries were not completing as expected. At this time, we are observing expected App behavior.
Minor March 27, 2026 Inbound Calling Incident- UK 2d 17h Inbound Calling - United Kingdom
Started Mar 27, 2026, 08:23 PM UTC· resolved Mar 30, 2026, 02:17 PM UTC
- investigating Mar 27, 2026, 08:23 PM UTC
Teams are investigating an off-network incident impacting Inbound UK based calls from British Telecom, where calls experience one-way audio. Teams are working with BT to restore expected calling behavior.
- identified Mar 27, 2026, 11:38 PM UTC
The impacted off net provider has identified the source of this issue and they are working to restore expected two-way audio.
- monitoring Mar 30, 2026, 11:18 AM UTC
Teams are observing expected network performance. We will continue monitoring for stability.
- resolved Mar 30, 2026, 08:09 PM UTC
This incident has been resolved.
Critical March 27, 2026 Outbound Calling Incident 8h 11m Outbound Calling (SIP) - United States
Started Mar 27, 2026, 02:06 PM UTC· resolved Mar 27, 2026, 10:17 PM UTC
- investigating Mar 27, 2026, 02:06 PM UTC
Teams are currently investigating an outbound calling incident where some calls may not complete as expected in our ATL, DFW, and LAX data centers. Teams are working expeditiously to restore expected network behavior.
- identified Mar 27, 2026, 04:35 PM UTC
Teams have identified the source of this incident and are working to restore expected network behavior.
- monitoring Mar 27, 2026, 07:56 PM UTC
Teams are observing expected network behavior and will continue to monitor for stability.
- resolved Mar 27, 2026, 10:17 PM UTC
This incident has been resolved.
Minor March 26, 2026 Outbound 10DLC MMS Delivery Incident 8h 36m MMS Messaging (MM4)
Started Mar 26, 2026, 06:31 PM UTC· resolved Mar 27, 2026, 03:07 AM UTC
- investigating Mar 26, 2026, 06:31 PM UTC
Bandwidth teams are investigating an incident impacting Outbound 10DLC MMS delivery. Some messages are not being delivered as expected at this time.
- monitoring Mar 27, 2026, 02:07 AM UTC
Teams are observing expected network behavior. We will continue to monitor.
- resolved Mar 27, 2026, 03:07 AM UTC
This incident has been resolved.
Minor March 24, 2026 Outbound UK Voice Incident 7h 23m Outbound Calling - United Kingdom
Started Mar 24, 2026, 11:44 AM UTC· resolved Mar 24, 2026, 07:08 PM UTC
- identified Mar 24, 2026, 11:44 AM UTC
Teams have identified an Outbound UK Voice incident impacting UK based traffic where some calls may fail to complete as expected. Teams are working to restore expected network behavior.
- monitoring Mar 24, 2026, 03:50 PM UTC
Teams are observing expected network behavior. We will continue to monitor.
- resolved Mar 24, 2026, 07:08 PM UTC
This incident has been resolved.
Minor March 23, 2026 National Calling Incident: France, Spain, Austria 2h 26m Inbound Calling - Austria, Inbound Calling - France, Inbound Calling - Spain, Outbound Calling - Austria and 2 more
Started Mar 23, 2026, 07:11 PM UTC· resolved Mar 23, 2026, 09:37 PM UTC
- investigating Mar 23, 2026, 07:11 PM UTC
Bandwidth teams are currently investigating an incident on the Universal Platform where National Calling is not completing as expected to; France, Spain, & Austria. Teams are working to restore expected calling behaviors.
- identified Mar 23, 2026, 07:56 PM UTC
Teams have identified the source of this incident and are working to restore expected networking behavior.
- monitoring Mar 23, 2026, 08:31 PM UTC
Teams are observing expected network behavior and will monitor for prolonged stability.
- resolved Mar 23, 2026, 09:37 PM UTC
This incident has been resolved.
- postmortem Apr 10, 2026, 06:24 PM UTC
Between March 20 14:40 - March 23 19:08 UTC, National outbound calling for France, Spain, and Austria were interrupted. Calls that should have used domestic routing were incorrectly sent to international carrier paths and were unable to be completed. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260323 | Voice \(France, Spain, Austria\)](https://www.bandwidth.com/support/en/articles/14546673-20260323-voice-france-spain-austria) Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Notice March 18, 2026 JFK Calling Incident –
Started Mar 18, 2026, 05:30 AM UTC· resolved Mar 18, 2026, 05:30 AM UTC
- resolved Mar 18, 2026, 02:02 PM UTC
For a brief period of time, a segment of calls transversing a specific node in our JFK Datacenter encountered unexpected failures. We are observing expected network behavior, and consider this incident resolved.
- postmortem Apr 10, 2026, 06:19 PM UTC
Bandwidth has concluded its investigation of this issue and determined that between 06:30 - 08:21 UTC on March 18, a minimal amount of calls traversing the JFK datacenter were disrupted. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Minor March 13, 2026 Delayed inbound SMS delivery –
Started Mar 13, 2026, 06:39 PM UTC· resolved Mar 13, 2026, 06:39 PM UTC
- resolved Mar 13, 2026, 08:06 PM UTC
For a brief period of time, due to an industry incident, inbound SMS messages were delayed in delivery to their Bandwidth destination. Teams are observing, expected network behaviors and consider this incident.
- postmortem Apr 10, 2026, 06:14 PM UTC
Between 14:18 - 22:28 UTC on March 13, inbound SMS messaging experienced intermittent delays and temporary delivery failures. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260313 | Inbound SMS](https://www.bandwidth.com/support/en/articles/14546380-20260313-inbound-sms) Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Minor March 3, 2026 Inbound and Outbound calls 1h 53m Inbound Calling (SIP) - United States, Outbound Calling (SIP) - United States, Toll-Free calling - Outbound (SIP) - United States, Toll-Free calling - Inbound (SIP) - United States and 6 more
Started Mar 03, 2026, 02:39 PM UTC· resolved Mar 03, 2026, 04:33 PM UTC
- investigating Mar 03, 2026, 02:55 PM UTC
Bandwidth teams are investigating Inbound and Outbound call failures. Teams are actively working to restore expected calling behavior.
- monitoring Mar 03, 2026, 02:58 PM UTC
Teams are observing expecting Inbound and Outbound Call patterns and network behavior. We will continue to monitor for prolonged stability.
- resolved Mar 03, 2026, 04:33 PM UTC
This incident has been resolved.
- postmortem Mar 09, 2026, 01:22 PM UTC
Between 13:02 - 14:43 UTC on March 3, a subset of Bandwidth US customer voice traffic was unable to reach Bandwidth due to misrouted internet traffic which resulted in inbound and outbound call failures for affected customers. Additionally, customers encountered instability when attempting to access the Bandwidth App. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260303 | Voice & Bandwidth App](https://www.bandwidth.com/support/en/articles/14546053-20260303-voice-bandwidth-app) Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Minor March 3, 2026 Bandwidth App Access Incident –
Started Mar 03, 2026, 01:30 PM UTC· resolved Mar 03, 2026, 01:30 PM UTC
- resolved Mar 03, 2026, 03:11 PM UTC
For a brief period of time, customers may have not been able to access the the Bandwidth App as expected for both UP and API users. At this time, access has been restored and teams consider this incident resolved.
- postmortem Apr 10, 2026, 06:12 PM UTC
Between 13:02 - 14:43 UTC on March 3, a subset of Bandwidth US customer voice traffic was unable to reach Bandwidth due to misrouted internet traffic which resulted in inbound and outbound call failures for affected customers. Additionally, customers encountered instability when attempting to access the Bandwidth App. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260303 | Voice & Bandwidth App](https://www.bandwidth.com/support/en/articles/14546053-20260303-voice-bandwidth-app) Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Minor March 3, 2026 10DLC Provisioning Incident - Delays 1h 25m Line Feature Management
Started Mar 03, 2026, 03:02 AM UTC· resolved Mar 03, 2026, 04:28 AM UTC
- investigating Mar 03, 2026, 03:02 AM UTC
Teams are investigating a delay in 10DLC provisioning orders.
- monitoring Mar 03, 2026, 03:50 AM UTC
Teams are observing expected processing times. And will continue to monitor for prolonged stability.
- resolved Mar 03, 2026, 04:28 AM UTC
This incident has been resolved.
- postmortem Mar 09, 2026, 01:20 PM UTC
Between 00:30 - 03:32 UTC on March 2, customers encountered significant delays when attempting to complete 10DLC provisioning orders. Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Minor February 27, 2026 Brussels Inbound and Outbound Calling Incident 49m Inbound Calling - Belgium, Outbound Calling - Belgium
Started Feb 27, 2026, 07:58 PM UTC· resolved Feb 27, 2026, 08:47 PM UTC
- monitoring Feb 27, 2026, 07:58 PM UTC
For a brief period of time there was incident impacting Inbound and Outbound traffic for Brussels based traffic. We are observing expected network behavior and will continue to monitor for prolonged stability.
- resolved Feb 27, 2026, 08:47 PM UTC
This incident has been resolved.
- postmortem Mar 09, 2026, 01:18 PM UTC
Between 19:04 - 19:41 UTC on February 27, a subset of inbound and outbound calls through our Brussels data center were unable to be completed. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260227 | BWI Voice Brussels Data Center](https://www.bandwidth.com/support/en/articles/14008508-20260227-bwi-voice-brussels-data-center) We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Notice February 27, 2026 Bandwidth App Incident - Portability Checker 21m Bandwidth App
Started Feb 27, 2026, 02:39 PM UTC· resolved Feb 27, 2026, 03:00 PM UTC
- investigating Feb 27, 2026, 02:39 PM UTC
Teams are investigating an incident where the Bandwidth App portability checker is returning unexpected errors. This impacts both UI and API.
- resolved Feb 27, 2026, 03:00 PM UTC
This incident has been resolved.
- postmortem Mar 09, 2026, 01:27 PM UTC
Bandwidth has concluded its investigation of this issue and determined that between 05:20 - 14:27 UTC on February 27, customers received errors when accessing the portability checker via the UI and API. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Minor February 27, 2026 Outbound & Inbound Calling Incident - Austria 3h 48m Inbound Calling - Austria, Outbound Calling - Austria
Started Feb 27, 2026, 01:41 PM UTC· resolved Feb 27, 2026, 05:30 PM UTC
- investigating Feb 27, 2026, 01:41 PM UTC
Bandwidth teams are investigating an outbound calling incident for Austria based traffic. Calls may not complete as expected.
- identified Feb 27, 2026, 02:36 PM UTC
Teams have identified at the source of this incident, and are working to restore expected calling behaviors.
- monitoring Feb 27, 2026, 03:15 PM UTC
Teams are observing expected network performance. We will continue to monitor.
- resolved Feb 27, 2026, 05:30 PM UTC
This incident has been resolved.
- postmortem Mar 09, 2026, 01:17 PM UTC
Between 12:08 - 15:02 UTC on February 27, inbound and outbound calls through our Austria market were unable to be completed. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260227 | BWI Voice Austria ](https://www.bandwidth.com/support/en/articles/14019471-20260227-bwi-voice-austria) We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Minor February 20, 2026 Toll Free Verification API Incident 6h 43m Line Feature Management
Started Feb 20, 2026, 10:08 PM UTC· resolved Feb 21, 2026, 04:52 AM UTC
- investigating Feb 20, 2026, 10:08 PM UTC
Bandwidth teams have identified an incident where some Toll Free verification API requests may not complete as expected or request unexpected requirements (alpha 3 where alpha 2 should be accepted). Teams are working to restore expected functionality.
- resolved Feb 21, 2026, 04:52 AM UTC
This incident has been resolved.
- postmortem Mar 09, 2026, 01:16 PM UTC
Between February 20 13:15 - February 21 04:40, customers submitting Toll‑Free Verification requests may have experienced elevated failure rates. Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Minor February 20, 2026 Atlanta Data Center Incident –
Started Feb 20, 2026, 06:27 PM UTC· resolved Feb 20, 2026, 06:27 PM UTC
- resolved Feb 20, 2026, 06:36 PM UTC
For a brief period of time some calls transversing our ATL data center could not be completed as expected. At this time, calls are completing as expected. We consider this incident resolved.
- postmortem Mar 09, 2026, 01:14 PM UTC
Between 17:26 - 17:32 UTC on February 20, a portion of outbound calls in our Atlanta data center were unabled to be completed. Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Minor February 19, 2026 Campaign Provisioning Delays 5h Line Feature Management
Started Feb 19, 2026, 04:58 PM UTC· resolved Feb 19, 2026, 09:59 PM UTC
- investigating Feb 19, 2026, 04:58 PM UTC
Bandwidth teams are investigating an incident where 10DLC Campaign provisioning requests are delayed.
- identified Feb 19, 2026, 09:27 PM UTC
Teams have identified the source of the delay and are working to restore expected provisioning behaviors.
- resolved Feb 19, 2026, 09:59 PM UTC
This incident has been resolved.
- postmortem Mar 09, 2026, 12:40 PM UTC
Between 13:00 - 18:30 UTC on February 19, customers creating or updating 10DLC messaging campaigns experienced delays in campaign activation. Campaigns appeared completed in the dashboard but were not fully provisioned with downstream partners. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260219 | Campaign Provisioning](https://www.bandwidth.com/support/en/articles/14006052-20260219-campaign-provisioning) We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Minor February 18, 2026 10DLC MMS Messaging Incident 1d 3h MMS Messaging (MM4), REST APIs - HTTP MMS Messaging
Started Feb 18, 2026, 06:13 PM UTC· resolved Feb 19, 2026, 09:26 PM UTC
- investigating Feb 18, 2026, 06:13 PM UTC
Bandwidth teams are investigating an incident where 10DLC MMS messages towards AT&T destinations are failing to complete as expected.
- monitoring Feb 18, 2026, 09:28 PM UTC
Teams are observing expected messaging behavior. We will monitor for stability.
- monitoring Feb 19, 2026, 05:00 PM UTC
We continue to observe expected MMS Messaging behavior. We will monitor to ensure prolonged stability.
- resolved Feb 19, 2026, 09:26 PM UTC
This incident has been resolved.
- postmortem Mar 09, 2026, 01:13 PM UTC
A subset of outbound MMS messages to AT&T subscribers were intermittently unable to be delivered during the peak messaging traffic hours of 16:00 - 20:00 UTC on February 16, 17 and 18. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260216 | Outbound MMS to AT&T](https://www.bandwidth.com/support/en/articles/14006028-20260216-outbound-mms-to-at-t) We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Minor February 17, 2026 Outbound SIP Auth Calling Incident 3h 5m Outbound Calling (SIP) - United States
Started Feb 17, 2026, 09:55 PM UTC· resolved Feb 18, 2026, 01:00 AM UTC
- investigating Feb 17, 2026, 09:55 PM UTC
Bandwidth teams are investigating an intermittent outbound SIP Auth calling incident, where SIP Auth calls are failing to complete as expected. This is an intermittent issue.
- monitoring Feb 17, 2026, 11:28 PM UTC
Teams are observing expected calling behavior and will continue to monitor for prolonged stability.
- resolved Feb 18, 2026, 01:00 AM UTC
This incident has been resolved.
- postmortem Mar 09, 2026, 01:09 PM UTC
Between February 4 04:00 - February 17 23:08 UTC, a small subset of customers encountered intermittent failure for outbound SIP Auth calls. Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.