Bandwidth experienced a notice incident on March 18, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 18, 2026, 02:02 PM UTC
For a brief period of time, a segment of calls transversing a specific node in our JFK Datacenter encountered unexpected failures. We are observing expected network behavior, and consider this incident resolved.
- postmortem Apr 10, 2026, 06:19 PM UTC
Bandwidth has concluded its investigation of this issue and determined that between 06:30 - 08:21 UTC on March 18, a minimal amount of calls traversing the JFK datacenter were disrupted. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.