Bandwidth incident

Bandwidth App & Global Portal Incident - Reporting

Minor Resolved View vendor source →

Bandwidth experienced a minor incident on April 3, 2026 affecting Bandwidth App and Bandwidth International (fka Voxbone) Portal, lasting 4h 15m. The incident has been resolved; the full update timeline is below.

Started
Apr 03, 2026, 05:11 PM UTC
Resolved
Apr 03, 2026, 09:27 PM UTC
Duration
4h 15m
Detected by Pingoru
Apr 03, 2026, 05:11 PM UTC

Affected components

Bandwidth AppBandwidth International (fka Voxbone) Portal

Update timeline

  1. investigating Apr 03, 2026, 05:11 PM UTC

    Beth teams are investigating an incident where reporting in the Bandwidth app and legacy global portal, particularly EU based CDR reports, are not populating as expected. Teams are working to restore expected reporting behavior.

  2. investigating Apr 03, 2026, 06:53 PM UTC

    We are continuing to investigate this issue.

  3. investigating Apr 03, 2026, 08:26 PM UTC

    We are continuing to investigate this issue.

  4. resolved Apr 03, 2026, 09:27 PM UTC

    This incident has been resolved.