Axis Communications experienced a major incident on August 28, 2026 affecting User database synchronization, lasting 4m. The incident has been resolved; the full update timeline is below.
Affected components
User database synchronization
Update timeline
- investigating Aug 28, 2026, 01:39 PM UTC
We are experiencing issues with Axis Site Designer where customer have reported to be stuck on "Loading Product Data". Our engineers are investigating the impact and the root cause. We apologize for the inconvenience this may cause.
- identified Aug 28, 2026, 01:40 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 28, 2026, 01:41 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 28, 2026, 01:44 PM UTC
This incident has been resolved.