Axis Communications experienced a major incident on October 5, 2026 affecting Create site and Device management and 1 more component, lasting 3h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 05, 2026, 12:15 PM UTC
We are currently experiencing degraded performance across certain services. Our engineering team is actively investigating the issue to restore normal operations. We will provide updates as more information becomes available.
- identified Oct 05, 2026, 01:37 PM UTC
The cause of the event latency has been identified and addressed. Events are currently being processed, and we anticipate normal performance to be restored over the next few hours.
- monitoring Oct 05, 2026, 03:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 05, 2026, 03:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 05, 2026, 03:48 PM UTC
This incident has been resolved.