Axis Communications incident

We are currently experiencing intermittent problem when performing recording playback using the ACS Edge PC client and in MySystems. ACS Edge Mobile app playback is not affected

Major Resolved View vendor source →

Axis Communications experienced a major incident on July 11, 2026 affecting Video playback, lasting 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2026, 06:01 PM UTC
Resolved
Jul 11, 2026, 06:10 PM UTC
Duration
9m
Detected by Pingoru
Jul 11, 2026, 06:01 PM UTC

Affected components

Video playback

Update timeline

  1. investigating Jul 11, 2026, 06:01 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 11, 2026, 06:10 PM UTC

    Problematic service was identified and fixed