Axis Communications incident

Disturbance in some of our onboarding services

Critical Resolved View vendor source →

Axis Communications experienced a critical incident on September 3, 2025 affecting Device Onboarding and Device Onboarding and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 03:15 PM UTC
Resolved
Sep 03, 2025, 05:16 PM UTC
Duration
2h 1m
Detected by Pingoru
Sep 03, 2025, 03:15 PM UTC

Affected components

Device OnboardingDevice OnboardingCreate site

Update timeline

  1. investigating Sep 03, 2025, 01:32 PM UTC

    We are experiencing issues with some of our onboarding services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

  2. investigating Sep 03, 2025, 02:37 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 03, 2025, 05:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 03, 2025, 05:16 PM UTC

    This incident has been resolved.