Axis Communications Outage History
Axis Communications is up right nowPingoru has recorded 50 incidents for Axis Communications: 15 in the last 12 months and 3 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 1 of 720 (0%) |
| July 2026 | 1 | 0 of 744 (0%) |
| August 2026 | 2 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 4 of 524 (1%) |
Incidents, newest first
Major October 5, 2026 Video Source Inventory Problem 3h 32m Create site, Device management, General
Started Oct 05, 2026, 12:15 PM UTC· resolved Oct 05, 2026, 03:48 PM UTC
- investigating Oct 05, 2026, 12:15 PM UTC
We are currently experiencing degraded performance across certain services. Our engineering team is actively investigating the issue to restore normal operations. We will provide updates as more information becomes available.
- identified Oct 05, 2026, 01:37 PM UTC
The cause of the event latency has been identified and addressed. Events are currently being processed, and we anticipate normal performance to be restored over the next few hours.
- monitoring Oct 05, 2026, 03:35 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 05, 2026, 03:48 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 05, 2026, 03:48 PM UTC
This incident has been resolved.
Major August 28, 2026 Disturbance in Axis Site Designer 4m User database synchronization
Started Aug 28, 2026, 01:39 PM UTC· resolved Aug 28, 2026, 01:44 PM UTC
- investigating Aug 28, 2026, 01:39 PM UTC
We are experiencing issues with Axis Site Designer where customer have reported to be stuck on "Loading Product Data". Our engineers are investigating the impact and the root cause. We apologize for the inconvenience this may cause.
- identified Aug 28, 2026, 01:40 PM UTC
The issue has been identified and a fix is being implemented.
- identified Aug 28, 2026, 01:41 PM UTC
We are continuing to work on a fix for this issue.
- resolved Aug 28, 2026, 01:44 PM UTC
This incident has been resolved.
Major August 4, 2026 Cloud Storage Video Upload Problem in Europe Region 3m Cloud Storage Playback
Started Aug 04, 2026, 08:06 AM UTC· resolved Aug 04, 2026, 08:09 AM UTC
- investigating Aug 04, 2026, 08:06 AM UTC
We are currently investigating this issue.
- resolved Aug 04, 2026, 08:09 AM UTC
This incident has been resolved.
Major July 11, 2026 We are currently experiencing intermittent problem when performing recording playback using the ACS Edge PC client and in MySystems. ACS Edge Mobile app playback is not affected 9m Video playback
Started Jul 11, 2026, 06:01 PM UTC· resolved Jul 11, 2026, 06:10 PM UTC
- investigating Jul 11, 2026, 06:01 PM UTC
We are currently investigating this issue.
- resolved Jul 11, 2026, 06:10 PM UTC
Problematic service was identified and fixed
Major June 23, 2026 Device onboarding outage 56m Device Onboarding
Started Jun 23, 2026, 03:04 PM UTC· resolved Jun 23, 2026, 04:00 PM UTC
- investigating Jun 23, 2026, 03:04 PM UTC
We are currently investigating an issue with onboarding devices.
- identified Jun 23, 2026, 03:20 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 23, 2026, 03:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 23, 2026, 04:00 PM UTC
This incident has been resolved.
Major April 28, 2026 Partial outage in AXIS Camera Station Pro synchronization 11m Sign in, Register system, Secure Remote Access v2, Device management and 1 more
Started Apr 28, 2026, 12:28 PM UTC· resolved Apr 28, 2026, 12:40 PM UTC
- monitoring Apr 28, 2026, 12:28 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Apr 28, 2026, 12:30 PM UTC
The issue has been identified and a fix is being implemented.
- identified Apr 28, 2026, 12:34 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Apr 28, 2026, 12:37 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 28, 2026, 12:40 PM UTC
This incident has been resolved.
Major March 28, 2026 Partial outage of Device Onboarding 1h 26m Device Onboarding, Create site, Device management
Started Mar 28, 2026, 05:58 PM UTC· resolved Mar 28, 2026, 07:25 PM UTC
- investigating Mar 28, 2026, 05:58 PM UTC
We are currently investigating degraded performance of device onboarding.
- identified Mar 28, 2026, 06:25 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 28, 2026, 07:25 PM UTC
This incident has been resolved.
Critical February 25, 2026 Disturbance in some of our services 1h 43m Cloud Storage Playback
Started Feb 25, 2026, 06:06 PM UTC· resolved Feb 25, 2026, 07:50 PM UTC
- investigating Feb 25, 2026, 06:06 PM UTC
We are experiencing issues with our Cloud storage playback. Our engineers are investigating the impact and the root cause. We apologize for the inconvenience this may cause.
- identified Feb 25, 2026, 06:10 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 25, 2026, 07:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 25, 2026, 07:50 PM UTC
This incident has been resolved.
Major February 20, 2026 Issues with entering a site in AXIS Camera Station Edge 19m Create site, Live video, General
Started Feb 20, 2026, 05:39 AM UTC· resolved Feb 20, 2026, 05:59 AM UTC
- investigating Feb 20, 2026, 05:39 AM UTC
We are currently investigating issues with some of our VMS clients.
- resolved Feb 20, 2026, 05:59 AM UTC
This incident has been resolved.
Minor December 18, 2025 Backend Infrastructure Outage 2h 18m Device Onboarding, License System, Device Management, Device Management and 6 more
Started Dec 18, 2025, 11:29 AM UTC· resolved Dec 18, 2025, 01:48 PM UTC
- investigating Dec 18, 2025, 11:29 AM UTC
We are currently experiencing a backend service disruption that is impacting multiple products. Our teams are actively investigating and working to restore normal operation. Further updates will be shared as they become available.
- identified Dec 18, 2025, 11:39 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 18, 2025, 11:56 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 18, 2025, 12:03 PM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 18, 2025, 01:14 PM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 18, 2025, 01:32 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 18, 2025, 01:48 PM UTC
This incident has been resolved.
Minor December 15, 2025 Issues with ACS Pro server onboarding 1d Register system, Device management
Started Dec 15, 2025, 02:44 PM UTC· resolved Dec 16, 2025, 03:16 PM UTC
- investigating Dec 15, 2025, 02:44 PM UTC
We are experiencing intermittent disturbances related to onboarding for some Axis Camera Station Pro servers. This can prevent devices from showing up in the device management and video operation in My System. Investigation is ongoing.
- investigating Dec 16, 2025, 08:55 AM UTC
The issue affects only devices which were previously removed from the system and later re-added. Our engineers are actively working on a resolution, and further updates will be shared as progress is made.
- identified Dec 16, 2025, 02:24 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Dec 16, 2025, 02:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 16, 2025, 03:16 PM UTC
This incident has been resolved.
Critical October 29, 2025 Service Outage Notice 11h 1m Sign in, Create site, Register system, Live Video and 14 more
Started Oct 29, 2025, 04:34 PM UTC· resolved Oct 30, 2025, 03:36 AM UTC
- investigating Oct 29, 2025, 04:34 PM UTC
Some services are currently unavailable due to an outage with our cloud provider.
- investigating Oct 29, 2025, 04:38 PM UTC
Some services are currently unavailable due to an outage with our cloud provider.
- investigating Oct 29, 2025, 04:41 PM UTC
Some services are currently unavailable due to an outage with our cloud provider.
- investigating Oct 29, 2025, 04:42 PM UTC
Some services are currently unavailable due to an outage with our cloud provider.
- investigating Oct 29, 2025, 05:27 PM UTC
Some services are currently unavailable due to an outage with our cloud provider.
- identified Oct 29, 2025, 09:54 PM UTC
We are seeing recovery from the cloud provider outage, but services are not fully restored yet.
- identified Oct 29, 2025, 10:06 PM UTC
We are seeing recovery from the cloud provider outage, but services are not fully restored yet.
- monitoring Oct 29, 2025, 11:24 PM UTC
A fix has been implemented by cloud provider. We are monitoring the results.
- monitoring Oct 29, 2025, 11:46 PM UTC
A fix has been implemented by cloud provider. We are monitoring the results.
- resolved Oct 30, 2025, 03:36 AM UTC
This incident has been resolved.
Critical October 28, 2025 No response on License Manager 41m License management, License management
Started Oct 28, 2025, 03:12 PM UTC· resolved Oct 28, 2025, 03:54 PM UTC
- investigating Oct 28, 2025, 03:12 PM UTC
We are currently investigating this issue.
- identified Oct 28, 2025, 03:13 PM UTC
Responsible team identified the issue and preparing a fix.
- identified Oct 28, 2025, 03:15 PM UTC
The problem only affects organizations that have at least one system without any devices connected.
- monitoring Oct 28, 2025, 03:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 28, 2025, 03:54 PM UTC
This incident has been resolved.
Minor October 20, 2025 Disturbance in streaming and onboarding services in the Americas 6h 20m Create site, Secure Remote Access, Live video, Video playback
Started Oct 20, 2025, 04:37 PM UTC· resolved Oct 20, 2025, 10:58 PM UTC
- monitoring Oct 20, 2025, 04:37 PM UTC
The outage at AWS US-EAST-1 is causing degraded performance for onboarding and streaming services in the Americas region. We apologize for the inconvenience this may cause.
- resolved Oct 20, 2025, 10:58 PM UTC
All services are now operating normally.
Notice September 5, 2025 Disturbance in some of our onboarding services 10h 27m Device Onboarding, Device Onboarding, Create site, Device Management
Started Sep 05, 2025, 02:48 AM UTC· resolved Sep 05, 2025, 01:16 PM UTC
- investigating Sep 05, 2025, 02:48 AM UTC
We are experiencing issues with some of our onboarding services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.
- investigating Sep 05, 2025, 09:28 AM UTC
Register device and delete device features are having issues as well. Teams are working for solution.
- investigating Sep 05, 2025, 09:28 AM UTC
We are continuing to investigate this issue.
- resolved Sep 05, 2025, 01:16 PM UTC
Problem is fixed now.
Notice September 1, 2025 Axis Project Pricing tool is currently unavailable 7h 14m AXIS Project Pricing Tool
Started Sep 01, 2025, 06:28 AM UTC· resolved Sep 01, 2025, 01:42 PM UTC
- investigating Sep 01, 2025, 06:28 AM UTC
We are currently working on resolving the problem.
- monitoring Sep 01, 2025, 10:43 AM UTC
We have identified the issue and the service is now restored. We are sorry for the inconvenience. The services will be highly monitored during the day
- monitoring Sep 01, 2025, 10:44 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 01, 2025, 01:42 PM UTC
This incident has been resolved.
Major July 8, 2025 Major outage of several services 56m Create site, Live Video, Secure Remote Access, User management and 8 more
Started Jul 08, 2025, 03:24 PM UTC· resolved Jul 08, 2025, 04:21 PM UTC
- investigating Jul 08, 2025, 03:24 PM UTC
Many of our services are experiencing major outages. We are currently investigating the issue.
- monitoring Jul 08, 2025, 03:37 PM UTC
Our services have scaled to match an increase in traffic. Our engineers are monitoring the situation.
- monitoring Jul 08, 2025, 03:40 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 08, 2025, 04:21 PM UTC
This incident has been resolved.
Critical July 8, 2025 Cloud Storage outage in EU 6h 36m Cloud Storage Recording, Cloud Storage Playback
Started Jul 08, 2025, 12:52 PM UTC· resolved Jul 08, 2025, 07:29 PM UTC
- investigating Jul 08, 2025, 12:52 PM UTC
Cloud Storage is currently not functioning in the EU region. Our engineers are currently investigating.
- investigating Jul 08, 2025, 12:53 PM UTC
We are continuing to investigate this issue.
- identified Jul 08, 2025, 01:16 PM UTC
Service are being restored in the region. Customers may continue to experience outages at this time.
- identified Jul 08, 2025, 02:29 PM UTC
Services are being restored in the region. Customers may continue to experience outages at this time.
- monitoring Jul 08, 2025, 04:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 08, 2025, 07:29 PM UTC
This incident has been resolved.
Critical June 11, 2025 Disturbance in some of our services - Secure Remote Access 3h 42m Create site, Secure Remote Access, Device management, Live video and 1 more
Started Jun 11, 2025, 04:19 AM UTC· resolved Jun 11, 2025, 08:01 AM UTC
- investigating Jun 11, 2025, 04:19 AM UTC
We are experiencing issues with some of our services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.
- investigating Jun 11, 2025, 04:34 AM UTC
We are continuing to investigate this issue.
- investigating Jun 11, 2025, 04:39 AM UTC
We are continuing to investigate this issue.
- identified Jun 11, 2025, 06:17 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 11, 2025, 07:28 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 11, 2025, 07:29 AM UTC
We are continuing to monitor for any further issues.
- resolved Jun 11, 2025, 08:01 AM UTC
This incident has been resolved.
Critical June 4, 2025 Secure Remote access outage 35m Create site, Secure Remote Access, Device management, Live video and 2 more
Started Jun 04, 2025, 07:48 AM UTC· resolved Jun 04, 2025, 08:23 AM UTC
- investigating Jun 04, 2025, 07:48 AM UTC
A number of use-cases are currently not available. Our engineers are currently investigating the issue.
- investigating Jun 04, 2025, 07:56 AM UTC
We are continuing to investigate this issue.
- identified Jun 04, 2025, 08:09 AM UTC
The issue has been identified, a potential fix is being deployed.
- monitoring Jun 04, 2025, 08:14 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 04, 2025, 08:23 AM UTC
This incident has been resolved.
Notice May 22, 2025 DSD Retrieve FW outage 20m Device Onboarding, Device Management
Started May 22, 2025, 11:40 AM UTC· resolved May 22, 2025, 12:01 PM UTC
- investigating May 22, 2025, 11:40 AM UTC
We are currently investigating the issue.
- investigating May 22, 2025, 12:00 PM UTC
Services are operational again.
- resolved May 22, 2025, 12:01 PM UTC
This incident has been resolved.
Major May 7, 2025 Problem in device to cloud communication 1h 39m Device Onboarding, Device Onboarding, Add new site, Create site and 16 more
Started May 07, 2025, 09:03 AM UTC· resolved May 07, 2025, 10:43 AM UTC
- investigating May 07, 2025, 09:03 AM UTC
We are experiencing problem in device to cloud communication for Axis Cloud Connect. Device generated information and updates are not reaching our cloud services. We have identified the problem and are working on asolution with high priority.
- identified May 07, 2025, 09:44 AM UTC
The issue has been identified, and fixes are worked on. After investigations, the affected use cases has been found to be fewer than initially thought.
- monitoring May 07, 2025, 10:30 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2025, 10:43 AM UTC
The incident has been resolved according to our own test results. We continue to monitor the system.
Minor May 2, 2025 SRA v1 10d 11h
Started May 02, 2025, 09:00 PM UTC· resolved May 13, 2025, 08:03 AM UTC
- investigating May 02, 2025, 09:00 PM UTC
We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas. This will affect connecting to AXIS Camera Station over the internet. We apologize for the inconvenience this may cause.
- investigating May 05, 2025, 03:11 PM UTC
Investigating - We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas. This will affect clients connecting remotely to AXIS Camera Station 5 and Pro using SRAv1. We apologize for the inconvenience this may cause and we are working on solving the issue. You may also use an alternate method for remote access: - Upgrade to AXIS Camera Station Pro 6.8 and enable Secure Remote Access version 2. This available at no cost for AXIS Camera Station 5 and Pro systems. More details can be found here: https://www.axis.com/support/secure-remote-access - The Axis Cloud Portal (https://acs.mysystems.axis.com) provides web client access to AXIS Camera Station Pro systems with version 6.0 and above. - Implement VPN access or similar networking solution for remote access.
- monitoring May 07, 2025, 08:04 AM UTC
A solution is implemented and we are monitoring the services.
- investigating May 08, 2025, 05:42 PM UTC
The implemented solutions did not reach expected results, investigating different solutions. We apologize for the inconvenience, we will update the status page when we have more information.
- monitoring May 08, 2025, 06:13 PM UTC
An additional fix has been implemented and the solution is working as expected. We are monitoring the service and will update this status if there are any changes. We apologize for the inconvenience.
- resolved May 13, 2025, 08:03 AM UTC
This incident has been resolved.
Major May 1, 2025 SRA issues in Americas 6h 36m
Started May 01, 2025, 01:57 PM UTC· resolved May 01, 2025, 08:34 PM UTC
- investigating May 01, 2025, 01:57 PM UTC
We are currently experiencing issues with Secure Remote Access version 1 in the Americas. This will affect connecting to AXIS Camera Station over the internet
- investigating May 01, 2025, 01:57 PM UTC
We are continuing to investigate this issue.
- investigating May 01, 2025, 02:19 PM UTC
We are continuing to investigate this issue.
- identified May 01, 2025, 03:48 PM UTC
The cause of the problems have been identified
- monitoring May 01, 2025, 06:37 PM UTC
The problems have been mitigated. We keep monitoring the system.
- investigating May 01, 2025, 07:34 PM UTC
Investigating more issues with SRA version 1
- resolved May 01, 2025, 08:34 PM UTC
SRA is working normally again
Major April 22, 2025 Occasional failures in onboarding devices to AXIS Camera Station Edge 2d Device Onboarding, Device Onboarding, Create site
Started Apr 22, 2025, 12:16 PM UTC· resolved Apr 24, 2025, 12:51 PM UTC
- investigating Apr 22, 2025, 12:16 PM UTC
We are currently investigating this issue.
- resolved Apr 24, 2025, 12:51 PM UTC
This incident has been resolved.