Axis Communications incident

Disturbance in some of our services

Critical Resolved View vendor source →

Axis Communications experienced a critical incident on September 24, 2025 affecting Device Onboarding and Device Onboarding and 1 more component, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 01:12 PM UTC
Resolved
Sep 24, 2025, 01:51 PM UTC
Duration
39m
Detected by Pingoru
Sep 24, 2025, 01:12 PM UTC

Affected components

Device OnboardingDevice OnboardingCreate siteRegister system

Update timeline

  1. investigating Sep 24, 2025, 01:12 PM UTC

    We are experiencing issues onboarding of devices in Axis Cloud Connect. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

  2. investigating Sep 24, 2025, 01:22 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 24, 2025, 01:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 24, 2025, 01:51 PM UTC

    This incident has been resolved.