Axis Communications incident

Disturbance in some of our services

Major Resolved View vendor source →

Axis Communications experienced a major incident on September 25, 2025 affecting Device Onboarding and Device Onboarding and 1 more component, lasting 5h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 12:47 AM UTC
Resolved
Sep 25, 2025, 06:45 AM UTC
Duration
5h 57m
Detected by Pingoru
Sep 25, 2025, 12:47 AM UTC

Affected components

Device OnboardingDevice OnboardingCreate siteRegister system

Update timeline

  1. investigating Sep 25, 2025, 12:47 AM UTC

    We are experiencing issues with device onboarding in Axis cloud connect. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

  2. investigating Sep 25, 2025, 02:33 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 25, 2025, 06:37 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 25, 2025, 06:45 AM UTC

    This incident has been resolved.