aXcelerate Outage History

aXcelerate is up right now

aXcelerate had 12 outages in the last 2 years totaling 34h 39m of downtime — averaging 0.5 incidents per month.

There were 12 aXcelerate outages since September 18, 2025 totaling 34h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.axcelerate.com.au

Notice September 14, 2026

System slowness detected - Snapper

Detected by Pingoru
Sep 14, 2026, 12:59 AM UTC
Resolved
Sep 14, 2026, 01:24 AM UTC
Duration
25m
Affected: aXcelerate Production
Timeline · 3 updates
  1. investigating Sep 14, 2026, 12:59 AM UTC

    We have detected slower than expected system performance and are currently in the process of investigating.

  2. monitoring Sep 14, 2026, 01:12 AM UTC

    We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

  3. resolved Sep 14, 2026, 01:24 AM UTC

    We are pleased to announce that the server issues experienced earlier have been resolved.

Read the full incident report →

Major September 1, 2026

System slowness detected

Detected by Pingoru
Sep 01, 2026, 01:20 AM UTC
Resolved
Sep 01, 2026, 02:00 AM UTC
Duration
39m
Affected: aXcelerate Production
Timeline · 3 updates
  1. investigating Sep 01, 2026, 01:20 AM UTC

    We have detected slower than expected system performance and are currently in the process of investigating.

  2. monitoring Sep 01, 2026, 01:36 AM UTC

    We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

  3. resolved Sep 01, 2026, 02:00 AM UTC

    We are pleased to announce that the server issues experienced earlier have been resolved.

Read the full incident report →

Notice August 5, 2026

Client Portal

Detected by Pingoru
Aug 05, 2026, 07:32 AM UTC
Resolved
Aug 05, 2026, 09:27 AM UTC
Duration
1h 54m
Affected: aXcelerate Production
Timeline · 2 updates
  1. investigating Aug 05, 2026, 07:32 AM UTC

    We are currently investigating an issue affecting the Client Portal. We are working on a resolution for this issue.

  2. resolved Aug 05, 2026, 09:27 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 1, 2026

Sandbox Environment Unavailable

Detected by Pingoru
Jun 01, 2026, 11:45 PM UTC
Resolved
Jun 02, 2026, 02:01 AM UTC
Duration
2h 15m
Affected: aXcelerate Staging
Timeline · 2 updates
  1. identified Jun 01, 2026, 11:45 PM UTC

    We are currently investigating an issue affecting the access to the Sandbox Environment for the following clusters: - Stradbroke - Burleigh - Wurtulla - Currumbin - Kirra - Snapper - Mudjimba - Wurtulla We are working on a resolution. We thank you for your patience while we investigate further.

  2. resolved Jun 02, 2026, 02:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 25, 2026

System slowness detected - Currumbin

Detected by Pingoru
May 25, 2026, 06:03 AM UTC
Resolved
May 25, 2026, 06:48 AM UTC
Duration
44m
Affected: aXcelerate Production
Timeline · 3 updates
  1. investigating May 25, 2026, 06:03 AM UTC

    We have detected slower than expected system performance and are currently in the process of investigating.

  2. monitoring May 25, 2026, 06:06 AM UTC

    We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

  3. resolved May 25, 2026, 06:48 AM UTC

    The issue has now been resolved, and servers have returned to normal.

Read the full incident report →

Minor March 25, 2026

Certificate Images not appearing

Detected by Pingoru
Mar 25, 2026, 11:06 PM UTC
Resolved
Mar 26, 2026, 12:12 AM UTC
Duration
1h 6m
Affected: aXcelerate Production
Timeline · 4 updates
  1. investigating Mar 25, 2026, 11:06 PM UTC

    We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.

  2. investigating Mar 25, 2026, 11:08 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 25, 2026, 11:39 PM UTC

    We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.

  4. resolved Mar 26, 2026, 12:12 AM UTC

    This issue should now be resolved, thank you for your patience.

Read the full incident report →

Notice February 27, 2026

System slowness detected - Greenmount

Detected by Pingoru
Feb 27, 2026, 12:22 AM UTC
Resolved
Feb 27, 2026, 02:33 AM UTC
Duration
2h 11m
Affected: aXcelerate Production
Timeline · 3 updates
  1. investigating Feb 27, 2026, 12:22 AM UTC

    We have detected slower than expected system performance and are currently in the process of investigating.

  2. monitoring Feb 27, 2026, 12:45 AM UTC

    We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.

  3. resolved Feb 27, 2026, 02:33 AM UTC

    We are pleased to announce that the server issues experienced earlier have been resolved.

Read the full incident report →

Minor February 1, 2026

Assessments unavailable for Learners and Administrators

Detected by Pingoru
Feb 01, 2026, 11:02 PM UTC
Resolved
Feb 01, 2026, 11:27 PM UTC
Duration
25m
Affected: Online Assessments
Timeline · 3 updates
  1. investigating Feb 01, 2026, 11:02 PM UTC

    We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.

  2. monitoring Feb 01, 2026, 11:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 01, 2026, 11:27 PM UTC

    We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.

Read the full incident report →

Notice January 12, 2026

aXcelerate App Login Issue

Detected by Pingoru
Jan 12, 2026, 04:52 AM UTC
Resolved
Jan 12, 2026, 11:00 PM UTC
Duration
18h 8m
Affected: Mobile Apps
Timeline · 3 updates
  1. investigating Jan 12, 2026, 04:52 AM UTC

    We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.

  2. monitoring Jan 12, 2026, 06:53 AM UTC

    A fix has been implemented for this issue. We are monitoring to confirm.

  3. resolved Jan 13, 2026, 05:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 26, 2025

aXcelerate App - Workshop Assessments

Detected by Pingoru
Nov 26, 2025, 10:08 PM UTC
Resolved
Nov 27, 2025, 01:00 AM UTC
Duration
2h 52m
Affected: aXcelerate Production
Timeline · 2 updates
  1. investigating Nov 26, 2025, 10:08 PM UTC

    We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.

  2. resolved Nov 27, 2025, 01:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 15, 2025

Error within Learner Portal

Detected by Pingoru
Oct 15, 2025, 11:54 PM UTC
Resolved
Oct 16, 2025, 01:20 AM UTC
Duration
1h 26m
Affected: Learner Portal
Timeline · 3 updates
  1. investigating Oct 15, 2025, 11:54 PM UTC

    We are aware of a current issue affecting Learner users where an error is appearing upon sign in. We are working to resolve the issue as soon as possible.

  2. monitoring Oct 16, 2025, 12:45 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 16, 2025, 01:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 18, 2025

Blue Ribbon on Certificates

Detected by Pingoru
Sep 18, 2025, 05:00 AM UTC
Resolved
Sep 18, 2025, 07:30 AM UTC
Duration
2h 29m
Affected: aXcelerate Production
Timeline · 4 updates
  1. investigating Sep 18, 2025, 05:52 AM UTC

    We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.

  2. identified Sep 18, 2025, 05:53 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 18, 2025, 06:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 18, 2025, 08:48 AM UTC

    A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.

Read the full incident report →