Automatiq Sync App had 25 outages in the last 2 years totaling 345h 4m of downtime — averaging 1 incident per month.
There were 25 Automatiq Sync App outages since June 19, 2024 totaling 345h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our Team is aware of and currently investigating issues affecting MLB Ballpark crawls and transfers. We’ll provide an update as soon as our team has more information.
This incident has been resolved.
We are currently aware of an issue impacting product logins, which has been identified as a third-party service disruption. Our team is actively monitoring the situation and will provide an update as soon as services are fully restored.
This incident has been resolved. We will be investigating more robust fault-tolerance around this particular use case.
Our team has identified an issue causing delays with email parsing. We will update an ETA on a fix shortly.
We have recovered from the delays in email parsing and put out a patch to prevent this scenario from occurring in future. Feel free to reach out to our Support teams if you see any issues.
We have identified an issue with delayed distribution to marketplaces and actively investigating.
The Issue has been identified and resolved.
This incident has been resolved.
We are currently experiencing an outage affecting certain senders being blocked by our inbound email service. This affects 2fa code forwarding and purchase order email parsing. We are actively working with AWS to resolve the issue and will provide updates as soon as more information becomes available.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Internal service degradation of one of our vendors, Cloudflare, is causing intermittent functionality issues with Automatiq products. This global outage is affecting many other services on the internet, and we will continue to monitor for updates from Cloudflare here https://www.cloudflarestatus.com/
Cloudflare has provided an update that their systems are operating normally and we're seeing regular functionality on Automatiq products. We will continue to monitor and provide any updates if performance deteriorates. Additional Cloudflare information can be found here: https://www.cloudflarestatus.com/
This incident has been resolved.
We’re continuing to work on bringing our systems fully back on track following a major outage with AWS, who is still experiencing a partial service disruption. https://health.aws.amazon.com/health/status While recovery progresses, customers may continue to experience slowness or degraded performance across parts of the system. We’ll post more updates as they become available.
We’re continuing to restore services while our cloud provider experiences a partial outage. https://health.aws.amazon.com/health/status Customers may still see slowness or degraded performance, specially in the response time, as this affects our messenger services. We’ll post more updates as they become available.
We are currently experiencing extended crawl and transfer times for accounts across all services, these issues are due to the ongoing AWS issues https://health.aws.amazon.com/health/status Customers may still see slowness or degraded performance, as well as delays in the team's response time, as this affects our Messenger services. We will post updates as we receive them
We are beginning to see signs of overall recovery from AWS. https://health.aws.amazon.com/health/status We're closely monitoring as everything comes back into full service.
We are aware of and currently investigating latency Issues in Sync. Our teams are working cross-functionally to identify and resolve the issue, and aim to have this solved shortly. We will post further updates on this page as soon as we have them
We're seeing improved performance across the board, and will continue to monitor for any other interruptions. Please reach out if you still experience any issues.
This incident has been resolved.
We have identified that Skybox is experiencing API issues, which may cause issues with Order processing, PO creation, Distribution and Fulfillment. We’ve already reached out to their team, and they have acknowledged the issue and are investigating on their end. We will let you know of any updates as soon as possible.
This issue has been resolved.
Our team is actively investigating an increase in errors for Seatgeek impacting account crawls and transfers. While we work to resolve these issues, please make sure to handle any urgent needs manually
The Seatgeek Crawl and transfer issues should now be resolved.
We've identified a recurring issue with AXS transfers failing due to "Service Unavailable" errors on their API, and are working with them to reach a resolution.
The AXS team has worked around this issue and confirmed as resolved. AXS transfers and order processing should be back to normal.
We’ve identified that Skybox APIs are currently experiencing issues that would impact all activity with their POS including but not limited to PO creation, inventory syncing/distribution, and order processing for Sync and B2B Orders. We’ve notified their team so they can actively investigate, and we’ll provide updates as soon as we have more information.
The Vividseats team is continuing to work on a fix for this issue.
The vividseats team has fixed the issue on their side. The functionality has been restored.
We've identified an issue with AXS transfers failing due to "Service Unavailable" errors on their API, and working with them to reach a resolution.
AXS transfer & resale issues should now be resolved and orders should be fulfilling
We've identified issues with AXS Resale order latency coming from the AXS side and are working with the AXS team to get these resolved.
This incident has been resolved.
We have identified an issue with AXS orders not being sent from AXS to Sync and are working with their team to resolve the issue. We've identified that the issue began at approximately 10AM Eastern. Currently, orders received after that time will need to be manually invoiced.
AXS identified the issue causing Resale orders from not sending notification to Sync and has backfilled all webhook notifications so Sync can attempt to process all orders from the time those stopped approximately 10AM Eastern. All new orders from AXS Resale should also now be processed in a timely manner.
We have identified latency and an increased error rate with Ticket Network marketplace APIs, especially around order actions (Confirm, Deliver, etc). Their team is aware of this and is investigating the issue.
The TicketNetwork issues have been resolved. Please reach out to our Support team if you see any outstanding issues so we can investigate.
Ticketmaster.com and Account Manager sites are currently down, which will impact account crawls and transfers. We’re monitoring and will provide updates as soon as those site issues are resolved.
This incident has been resolved on Ticketmaster's end, and everything should be operating normally.
Our team is actively investigating reports that inventory is being left as for sale on AXS Resale despite it being sold on other marketplaces and no longer available. Please check your near-term inventory to mitigate any issues, and we'll provide an update as soon as we have more information.
The AXS team has identified an issue and is working on fixing it. We will update this status page as soon as we have more information.
The AXS team has made some updates for the previously reported errors with the AXS integration. The issues are now resolved. Please let our support team know if there are any outstanding errors.
Our credential and multi-factor authentication provider, Auth-0 is currently experiencing issues in certain regions which is affecting the ability to log into Automatiq Products (Sync, UpTick, DataIQ, Lysted). We are following their incident https://status.auth0.com/incidents/6cv20z0sj11k and will post any updates to our status page as well.
From Auth-0: Impacted users may experience 5xx or 4xx error codes when attempting to log in. We have identified the root cause of the issue and are working to mitigate the impact. We will provide another update within the next 30 minutes.
Auth-0 has implemented a fix and we're seeing successful login attempts now. We will update this page if any issues reappear.
This incident has been resolved.
Gametime has acknowledged that they are currently working to resolve an issue impacting their inventory upload files, which they expect to have resolved very shortly.
Gametime has resolved their inventory upload issues.
This afternoon at approx 1:20pm EST Tradedesk as well as Ticketmaster.com experienced a brief outage. We saw functionality return to normal at approximately 1:42pm EST
We have observed extended durations for TM sweeps and our team is currently investigating the issue. We will provide an update as soon as we have more information.
The development team has been implementing additional adjustments for TM-related crawls and transfers, and we are now observing improvements in job processing. We will continue to monitor the situation closely.
This incident has been resolved.
TickPick has acknowledged that there is an issue with their system allowing Inventory Upload Files from properly being accepted. They are actively working to resolve those issues.
TickPick has resolved their system issues impacting Inventory File Uploads.
TM has confirmed there are issues this morning with Trade Desk POS accounts. Their team is aware and working on resolving the issue. Currently, we cannot send transfers through the Trade Desk fallback, but regular TM transfers are working. We'll post any updates we receive from the TM team.
This incident looks to be resolved and we're seeing Trade Desk fallback transfers complete successfully. If you see any persisting issues please reach out to support via chat or through email at [email protected]
We are experiencing elevated levels of latency and periodic timeouts when syncing inventory to TicketMaster Resale. We are in contact with Ticketmaster regarding this and are working with them to reach a resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.