Automatiq Sync App experienced a critical incident on July 20, 2026 affecting Sync Application UI and Distribution and Processing and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 20, 2026, 06:51 PM UTC
We want to keep you informed — our team has identified an issue following our latest deployment that is currently impacting the Sync platform. You may notice slower load times, order recheck failures, repeated refreshes needed to update information, or occasional "Internal Server Error" messages. Rest assured, our dev team is already on it and working toward a fix. We'll keep you posted with updates as soon as we have them. Thank you for your patience!
- resolved Jul 20, 2026, 07:09 PM UTC
The issues affecting the Sync platform have been resolved. All systems are back to normal and you should no longer experience any of the previously reported disruptions. Thank you for your patience while our team worked through this! As always, don't hesitate to reach out if you notice anything further.