Autodesk Outage History

Started Jun 24, 2026, 10:28 AM UTC· resolved Jun 24, 2026, 10:28 AM UTC

1. resolved Jun 24, 2026, 10:28 AM UTC

   On June 24, 2026 at 01:52 AM PDT, Autodesk identified an issue where customers experienced latency while loading Social Project/Social Activity responses and temporary session refresh failures in Fusion Mobile. Once the issue was resolved on June 24, 2026 at 02:36 AM PDT, Fusion Mobile returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

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Started Jun 23, 2026, 04:32 PM UTC· resolved Jun 23, 2026, 05:49 PM UTC

1. investigating Jun 23, 2026, 04:32 PM UTC

   We are investigating an issue where customers are unable to create personal storage projects in Flow Platform Provisioning. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. monitoring Jun 23, 2026, 05:33 PM UTC

   We have implemented a solution to resolve the issue where customers are unable to create personal storage projects in Flow Platform Provisioning and our team is currently monitoring the situation. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Jun 23, 2026, 05:49 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Jun 22, 2026, 06:46 PM UTC· resolved Jun 22, 2026, 07:23 PM UTC

1. investigating Jun 22, 2026, 06:46 PM UTC

   We are investigating reports of customers experiencing an issue where they are unable to access the Submittals module within Forma Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Jun 22, 2026, 07:18 PM UTC

   We are continuing to investigate reports of customers experiencing an issue where they are unable to access the Submittals module within Forma Build in the US region. We subsequently determined that the cause of this issue was also affecting Forma Build in the European Union. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Jun 22, 2026, 07:23 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

4. postmortem Jul 14, 2026, 12:59 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc146883-acssbmfe-p **Incident Date:** June 22, 2026 ‌ ‌ **Summary** On June 22, 2026, between 09:30 AM PDT and 12:20 PM PDT Autodesk Forma Build Submittals in the US region experienced a service disruption after a production deployment. The issue mainly affected the Submittals item list workflows. Some requests timed out before the backend application could begin processing them, causing users to see failed or delayed page/API loads. ‌ ‌ **Impacted Services** * Forma Build Submittals. ‌ **Root Cause** * The incident was triggered by a production deployment The deployment introduced comments/mentions improvements that increased database activity in high-traffic Submittals APIs. The issue was resolved by manually rolling back the US region production deployment. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Fixing the root cause issue related to the comments DB improvement. The team fixed the specific place in code that caused the increase of item list API processing time including tests. * Fixing BIM360WF 504 alerting — validate alert configuration across regions/environments and setup DT 504 alert definitions from account scope to service. * Add a skill that after deployment it detects abnormal behavior of the service. * Establish stress and load testing for high-traffic APIs across QA, STG, and PROD. ‌ Thank you for your patience and understanding.

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Started Jun 20, 2026, 09:27 AM UTC· resolved Jun 20, 2026, 09:27 AM UTC

1. resolved Jun 20, 2026, 09:27 AM UTC

   On June 20, 2026 at 01:14 AM PDT, Autodesk identified an issue where customers were unable to edit or save their DST files in the Sheet Set Manager within AutoCAD Web. Once the issue was resolved on June 20, 2026 at 01:24 AM PDT, AutoCAD Web returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

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Started Jun 17, 2026, 03:44 PM UTC· resolved Jun 17, 2026, 03:52 PM UTC

1. investigating Jun 17, 2026, 03:44 PM UTC

   We are investigating an issue where customers are experiencing issues with misaligned models in the BIM 360 Model Coordination viewer. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jun 17, 2026, 03:52 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Jun 16, 2026, 12:55 PM UTC· resolved Jun 16, 2026, 02:49 PM UTC

1. investigating Jun 16, 2026, 12:55 PM UTC

   We are investigating an issue where customers are unable to access projects in Collaboration for AutoCAD Plant 3D in European Union. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified Jun 16, 2026, 01:51 PM UTC

   We have identified the cause of the issue where customers are unable to access projects in Collaboration for AutoCAD Plant 3D in European Union. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved Jun 16, 2026, 02:49 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

4. postmortem Jul 01, 2026, 04:21 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** COESOC-22126 **Incident Date:** June 16, 2026 **Summary** On June 16, 2026, between 4:30 AM PDT and 4:58 AM PDT, Autodesk experienced a service disruption that impacted customers opening projects on AutoCAD Plant 3D using Collaboration for AutoCAD Plant 3D service. **Impacted Services** • Collaboration for AutoCAD Plant 3D \(US, European Union, and Australia regions\) **Root Cause** • A recent change in the AutoCAD Plant 3D internal build introduced an issue that resulted in the application sending elevated request volumes to the service end point. • The high request volume saturated the shared rate limit of the endpoint, causing normal requests to fail intermittently and showing errors when opening projects. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: • Additional rate limiting controls on the affected service endpoint to prevent elevated traffic from a single source. • Improvements to monitoring and alerting to detect and respond to rate-limit saturation events more quickly, enabling faster identification and mitigation of similar issues in the future. Thank you for your patience and understanding.

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Started Jun 10, 2026, 04:24 PM UTC· resolved Jun 10, 2026, 04:42 PM UTC

1. investigating Jun 10, 2026, 04:24 PM UTC

   We are investigating an issue where customers are experiencing invalid, unknown, or incorrect caller ID when receiving outbound calls from the Autodesk Sales team. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jun 10, 2026, 04:42 PM UTC

   After further review, no customer impact was identified. We apologize for any confusion caused by the previous notification.

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Started Jun 10, 2026, 06:23 AM UTC· resolved Jun 10, 2026, 07:11 AM UTC

1. investigating Jun 10, 2026, 06:23 AM UTC

   We are investigating an issue where customers are experiencing issues activating serial number licenses and generating network license files in Account portal and RegisterOnce. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Jun 10, 2026, 07:11 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started May 30, 2026, 04:11 AM UTC· resolved May 30, 2026, 04:54 AM UTC

1. investigating May 30, 2026, 04:11 AM UTC

   We are investigating an issue where customers are experiencing latency and elevated errors while accessing Forma - Admin Console and Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified May 30, 2026, 04:22 AM UTC

   We have identified the cause of the issue where customers are experiencing latency and elevated errors while accessing Forma - Admin Console and Fusion. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved May 30, 2026, 04:54 AM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started May 29, 2026, 04:33 PM UTC· resolved May 29, 2026, 04:33 PM UTC

1. resolved May 29, 2026, 04:33 PM UTC

   On May 29, 2026 at 3:04 AM PDT, Autodesk identified an issue where customers were unable to generate reports for newly created Forms within the Forma - Reports. Once the issue was resolved on May 29, 2026 at7:30 AM PDT, all returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

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Started May 13, 2026, 06:44 PM UTC· resolved May 13, 2026, 08:32 PM UTC

1. investigating May 13, 2026, 06:44 PM UTC

   We are investigating an issue where customers are experiencing intermittent errors while trying to access the Activity Log within Forma - Admin Console. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating May 13, 2026, 07:48 PM UTC

   We are continuing to investigate an issue where customers are experiencing intermittent access issues to the Activity Log within Forma – Admin Console in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.

3. resolved May 13, 2026, 08:32 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started May 05, 2026, 06:46 AM UTC· resolved May 05, 2026, 06:46 AM UTC

1. resolved May 05, 2026, 06:46 AM UTC

   On May 04th, 2026 at 06:32 PM PDT, Autodesk identified an issue where customers were unable to access the Administration tab and download the latest plugins in Upchain. Once the issue was resolved on May 04th, 2026 at 11:32 PM PDT, Upchain returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

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Started Apr 27, 2026, 10:01 PM UTC· resolved Apr 27, 2026, 10:01 PM UTC

1. resolved Apr 27, 2026, 10:01 PM UTC

   On April 27, 2026 at 01:57 PM PDT, Autodesk identified an issue where customers were unable to access Pype Closeout. Once the issue was resolved on April 27, 2026 at 02:39 PM PDT, Pype Closeout returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

2. postmortem May 06, 2026, 01:37 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc141903-pype-closeout **Incident Date:** April 27, 2026 ‌ **Summary** On April 27, 2026, between 01:57 PM PDT and 02:39 PM PDT, customers experienced issues logging in to Pype Closeout. ‌ **Impacted Services** * Pype Closeout ‌ **Root Cause** The issue was related to cache memory usage reaching capacity, which impacted system performance and resulted in login failures. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Optimizing cache management to ensure data is retained only as long as necessary and system resources are used efficiently * Enhancing monitoring and alerting to provide earlier visibility into rising memory usage * Reviewing and refining system configurations to reduce the risk of similar issues in the future ‌ Thank you for your patience and understanding.

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Started Apr 24, 2026, 10:27 PM UTC· resolved Apr 24, 2026, 10:27 PM UTC

1. resolved Apr 24, 2026, 10:27 PM UTC

   On April 20, 2026 at 02:00 PM PDT, Autodesk identified an issue where customers were unable to create reports containing photos in Forma - Reports across the Canada, Germany, India, UK, Japan regions. Once the issue was resolved on April 21, 2026 at 10:28 AM PDT, Forma - Reports returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

2. postmortem May 21, 2026, 05:06 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #COE-INC141611 **Incident Date:** April 20, 2026 ‌ **Summary** On April 20, 2026, between 2:00pm PDT and April 21, 2026, 10:28am PDT Autodesk Forma Build experienced a service disruption affecting Report creation containing Photos. ‌ **Impacted Services** * Report generation containing Photos in the UK, Canada, India, Germany and Japan regions. ‌ **Root Cause** * An incorrect Infrastructure deployment resulted in the Reports service encountering errors during generation of Reports for entities that contained Photos. * The incorrect configuration was corrected and redeployed, resolving the issue. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Updated internal deployment documentation to standardize the infrastructure deployment process. * Identified and addressed gaps in deployment validation procedures. * Improvements to monitoring and validation of configuration-related deployment issues. ‌ Thank you for your patience and understanding.

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Started Apr 17, 2026, 05:35 PM UTC· resolved Apr 17, 2026, 06:01 PM UTC

1. investigating Apr 17, 2026, 05:35 PM UTC

   We are investigating an issue where customers are experiencing delays and failures while creating projects in Forma - AutoSpecs, Forma Build, Forma Data Management, Forma Takeoff in the Australia region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Apr 17, 2026, 06:01 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

3. postmortem Apr 23, 2026, 04:49 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** # COE-INC140913 / #coe-inc140913-issues **Incident Date:** April 17, 2026 ‌ **Summary** On April 17, 2026, between 12:40 AM PDT and 10:57 AM PDT, Autodesk experienced a service disruption resulting in delays and failures during project creation for some customers in the Australia region. This issue affected customers using Forma Build, Forma Data Management, Forma Takeoff, and Forma AutoSpecs. ‌ **Root Cause** * A recent software change caused some project creation requests to keep retrying instead of stopping when they reached a permanent error condition. * As a result, some projects remained stuck in progress and customers saw delays or failures when trying to create new projects. * Autodesk resolved the issue by turning off the recent change in the affected region, which restored normal project creation. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Additional test coverage so similar project creation issues can be identified before release. * Monitoring and alerting improvements. ‌ Thank you for your patience and understanding.

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Started Apr 15, 2026, 10:21 PM UTC· resolved Apr 15, 2026, 10:44 PM UTC

1. investigating Apr 15, 2026, 10:21 PM UTC

   We are investigating an issue where customers are experiencing errors while loading the projects page in Forma - Admin Console in the US and European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Apr 15, 2026, 10:44 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Apr 15, 2026, 03:33 PM UTC· resolved Apr 15, 2026, 05:49 PM UTC

1. investigating Apr 15, 2026, 03:33 PM UTC

   We are investigating an issue where customers are unable to publish data from Revit 2027 to the AEC Data Model in the UK, Japan, India, Canada, and Germany regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified Apr 15, 2026, 04:37 PM UTC

   We have identified the cause of the issue where customers are unable to publish data from Revit 2027 to the AEC Data Model in the UK, Japan, India, Canada, and Germany regions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

3. identified Apr 15, 2026, 05:37 PM UTC

   We are continuing to work on resolving this issue where customers are unable to publish data from Revit 2027 to the AEC Data Model in the UK, Japan, India, Canada, and Germany regions as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.

4. resolved Apr 15, 2026, 05:49 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Apr 14, 2026, 08:02 PM UTC· resolved Apr 14, 2026, 08:26 PM UTC

1. investigating Apr 14, 2026, 08:02 PM UTC

   We are investigating an issue where customers are experiencing latency while accessing Forma - AutoSpecs in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Apr 14, 2026, 08:26 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

3. postmortem Apr 24, 2026, 04:53 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc140612-acc-autospecs **Incident Date:** April 14, 2026 ‌ **Summary** On April 14, 2026, between 12:15 PM PDT and 01:10 PM PDT, Autodesk experienced a service disruption impacting customers using Forma AutoSpecs within Forma Build and Forma for Construction Operations. ‌ **Impacted Services** * Forma AutoSpecs ‌ **Root Cause** The issue occurred when a large number of PDF files were uploaded at once, resulting in a high total file size. Processing these files required more system resources than were available at the time, which led to temporary service disruption. ‌ **Autodesk Actions** Autodesk has completed a review of the incident and is implementing the following improvements: * Increasing available system resources to better support large file processing * Introducing limits on the total size of files that can be uploaded at one time ‌ Thank you for your patience and understanding.

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Started Apr 13, 2026, 05:33 PM UTC· resolved Apr 13, 2026, 06:02 PM UTC

1. investigating Apr 13, 2026, 05:33 PM UTC

   We are investigating an issue where customers are unable to generate reports in Forma - Cost Management in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Apr 13, 2026, 06:02 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

3. postmortem May 12, 2026, 06:02 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** # coe-inc140518-acc-cost **Incident Date**: April 9, 2026 **Summary** On April 09, 2026, between 01:53 PM PDT and April 13, 2026, at 10:56 AM PDT Autodesk experienced a service degradation that prevented customers from generating cost change order reports. Customers using Autodesk Forma Build in the US region were impacted, which resulted in reports remaining in a “generating” state for an extended period before failing. **Impacted Services** * Autodesk Forma Build – Cost Management **Root Cause** * A recent update to cost report queries introduced additional filtering intended to improve performance but instead resulted in slower query execution for projects with large data volumes. This led to report generation timeouts. * Autodesk resolved the issue by rolling back the recent update to a previous stable version of the reporting service. This restored normal report generation performance. **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improve monitoring and alerting for report performance to detect similar issues more quickly and reduce time to resolution. * Enhance validation and performance testing of report query changes to prevent regressions impacting large or complex customer datasets. Thank you for your patience and understanding.

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Started Apr 13, 2026, 12:43 PM UTC· resolved Apr 13, 2026, 01:25 PM UTC

1. investigating Apr 13, 2026, 12:43 PM UTC

   We are investigating an issue where customers are unable to save and retrieve the latest configurations or create versions in collaborative editing hubs in Fusion Online and Fusion. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Apr 13, 2026, 01:25 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Apr 13, 2026, 10:05 AM UTC· resolved Apr 13, 2026, 10:05 AM UTC

1. resolved Apr 13, 2026, 10:05 AM UTC

   On April 13, 2026 at 01:00 AM PDT, Autodesk identified an issue where customers were unable to log in and experienced latency while using Library.io and Fusion. Once the issue was resolved on April 13, 2026 at 02:30 AM PDT, Library.io and Fusion returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

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Started Apr 08, 2026, 09:08 PM UTC· resolved Apr 08, 2026, 09:31 PM UTC

1. investigating Apr 08, 2026, 09:08 PM UTC

   We are investigating an issue where customers are experiencing latency while performing query or search operations within BIM 360 Docs and Forma Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. resolved Apr 08, 2026, 09:31 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Apr 03, 2026, 11:47 AM UTC· resolved Apr 03, 2026, 11:47 AM UTC

1. resolved Apr 03, 2026, 11:47 AM UTC

   On April 2, 2026 at 11:51 PM PDT, Autodesk identified an issue where customers were unable to retrieve and query the data in APS - AEC Data Model API in the US & European Union. Once the issue was resolved on April 3, 2026 at 4:02 AM PDT, APS - AEC Data Model API returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.

2. postmortem Apr 20, 2026, 03:55 PM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** #coe-inc139741-aec-data **Incident Date:** April 2, 2026 ‌ **Summary** On April 2, 2026, at 11:30 PM PDT until 4:00 AM PDT on April 3, 2026, Autodesk experienced service disruption that caused failures for some customers publishing Revit models to the Autodesk Platform Services \(APS\) AEC Data Model API. The issue affected Revit model publishing and related data retrieval/query workflows, with impact observed across supported regions, primarily in the United States. ‌ **Impacted Services** * APS AEC Data Model API * Revit model publishing to AECDM ‌ **Root Cause** * During a production configuration change, a required service resource was unintentionally removed. This disrupted normal processing for some Revit model publishing requests. * The service then had to process requests using a less efficient recovery path, which caused some requests to exceed system limits. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improve monitoring and service visibility so similar issues can be detected and investigated more quickly. * Strengthen review and validation processes for production changes. * Improve safeguards around changes to critical production resources to reduce the risk of unintended downstream impact. ‌ Thank you for your patience and understanding.

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Started Apr 01, 2026, 07:55 PM UTC· resolved Apr 01, 2026, 10:44 PM UTC

1. investigating Apr 01, 2026, 07:55 PM UTC

   We are investigating an issue where customers are unable to load models in BIM Collaborate and Forma Design Collaboration in canada region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. identified Apr 01, 2026, 08:56 PM UTC

   We have identified the cause of the issue where customers are now able to load models in BIM Collaborate and Forma Design Collaboration in the Canada region. We subsequently determined that this issue is also affecting APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.

3. identified Apr 01, 2026, 09:58 PM UTC

   We have identified the cause of the issue where customers are unable to load models in APS - Model Derivative. We will provide an update within 60 minutes or sooner if we have more information to share.

4. resolved Apr 01, 2026, 10:44 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

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Started Apr 01, 2026, 03:54 PM UTC· resolved Apr 01, 2026, 07:18 PM UTC

1. investigating Apr 01, 2026, 03:54 PM UTC

   We are investigating an issue where customers are unable to create or modify webhooks within Flow Production Tracking and FPTR Notifications and Webhooks. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.

2. investigating Apr 01, 2026, 04:52 PM UTC

   We are continuing to investigate where customers are unable to create or modify webhooks within Flow Production Tracking and FPTR Notifications and Webhooks. We will provide an update within 60 minutes or sooner if we have more information to share.

3. investigating Apr 01, 2026, 05:52 PM UTC

   We are continuing to investigate where customers are unable to create or modify webhooks within Flow Production Tracking and FPTR Notifications and Webhooks. We will provide an update within 60 minutes or sooner if we have more information to share.

4. investigating Apr 01, 2026, 06:57 PM UTC

   We are continuing to investigate where customers are unable to create or modify webhooks within Flow Production Tracking and FPTR Notifications and Webhooks. We will provide an update within 60 minutes or sooner if we have more information to share.

5. resolved Apr 01, 2026, 07:18 PM UTC

   The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.

6. postmortem Apr 03, 2026, 12:17 AM UTC

   **AUTODESK EVENT ANALYSIS** **Incident Number:** coe-inc139594-shotgun **Incident Date:** April 1, 2026 ‌ **Summary** On April 1, 2026, between 7:00 AM PDT and 12:14 PM PDT, Autodesk experienced an issue that impacted customers using Flow Production Tracking \(FPTR\). During this time, customers were unable to create or modify webhooks. ‌ **Impacted Services** * Flow Production Tracking \(FPTR\): Customers were unable to create or update webhooks. ‌ **Root Cause** * The issue was caused by a change in DNS resolution behavior that affected webhook functionality. ‌ **Autodesk Actions** Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following: * Improvements to testing and validation processes to better identify similar issues before release. Enhancements to monitoring to detect webhook-related issues more quickly. ‌ Thank you for your patience and understanding.

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