AudienceView Outage History
AudienceView is up right nowPingoru has recorded 51 incidents for AudienceView: 9 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 45 of 720 (6%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 2 | 232 of 720 (32%) |
| July 2026 | 1 | 68 of 744 (9%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 1 | 4 of 527 (1%) |
Incidents, newest first
Major October 9, 2026 CardConnect outage causing payment processing issues 3h 30m Payment Processing
Started Oct 09, 2026, 05:08 PM UTC· resolved Oct 09, 2026, 08:38 PM UTC
- investigating Oct 09, 2026, 05:08 PM UTC
We are currently aware of an outage affecting CardConnect, which may impact payment processing for clients using this gateway. We are monitoring the situation and will share additional information as it becomes available.
- monitoring Oct 09, 2026, 05:19 PM UTC
Service has been restored by CardConnect and they are monitoring results. Merchants utilizing credit card terminals may need to power cycle their device to restore connectivity.
- resolved Oct 09, 2026, 08:38 PM UTC
This incident has been resolved.
Major July 5, 2026 Intermittent Payment Processing Slowness and Timeouts 2d 20h Sell and Sell+, Payment Processing
Started Jul 05, 2026, 06:32 PM UTC· resolved Jul 08, 2026, 02:46 PM UTC
- investigating Jul 05, 2026, 06:32 PM UTC
We are investigating intermittent timeout issues affecting payment processing and patron record searches for multiple clients. Users may experience delays or timeout errors when submitting transactions. Our Engineering team is actively investigating and monitoring the situation. We appreciate your patience and understanding while we work to resolve this issue.
- investigating Jul 06, 2026, 03:28 PM UTC
Our Engineering team is continuing to actively investigate the intermittent timeout issues affecting payment processing and patron record searches. While the issue remains under investigation, it continues to be treated as a high priority. Thank you for your patience and understanding.
- resolved Jul 08, 2026, 02:46 PM UTC
This incident has been resolved.
Notice June 22, 2026 Third-Party Security Incident – Klue-Salesforce Integration 7d
Started Jun 22, 2026, 04:30 PM UTC· resolved Jun 29, 2026, 04:35 PM UTC
- monitoring Jun 22, 2026, 04:30 PM UTC
We are aware of a security incident involving Klue, a third-party market intelligence platform that AudienceView uses to track industry news and insights, which integrates with Salesforce (our CRM system). This incident has affected many organizations, including AudienceView. This incident is isolated to the Klue-Salesforce integration and does not involve AudienceView products or production systems. AudienceView systems remain secure and fully operational. Our investigation into the incident remains ongoing. However, our review to date indicates that the following information was likely impacted: business contact information (name and work email) contained within the AudienceView Klue-Salesforce Integration. To our knowledge it does not contain product data or consumer (patron) data. Upon notification of the incident by Klue, we immediately disabled the affected integration and revoked its access to the CRM. This is a third‑party incident which did not impact AudienceView’s internal systems. We are actively monitoring the situation and are working closely with Salesforce and Klue to determine the full scope of the incident. For additional details, please refer to the recent Klue article (https://status.salesforce.com/generalmessages/20000257) or the Salesforce status page (https://status.salesforce.com/). If you have questions, please contact us at [email protected].
- resolved Jun 29, 2026, 04:35 PM UTC
This incident has been resolved.
Notice June 12, 2026 Upcoming Scheduled Maintenance Notice 2d 15h Sell and Sell+, Client Home, Consumer Interface, Payment Processing and 5 more
Started Jun 12, 2026, 09:22 PM UTC· resolved Jun 15, 2026, 01:14 PM UTC
- investigating Jun 12, 2026, 09:22 PM UTC
We’ll be performing vital system maintenance on Monday, June 15 at 3:00 AM EST. We expect approximately 30 minutes of downtime. Thank you for your patience and understanding while we complete this necessary work.
- resolved Jun 15, 2026, 01:14 PM UTC
The maintenance window is complete.
Critical April 10, 2026 Issues loading the Consumer Interface and processing sales in Sell and Sell+ 3h 54m Sell and Sell+, Consumer Interface
Started Apr 10, 2026, 03:40 PM UTC· resolved Apr 10, 2026, 07:35 PM UTC
- investigating Apr 10, 2026, 03:40 PM UTC
We are currently investigating issues with pages loading on the Consumer Interface, and processing sales through Sell and Sell+. We will be in touch as soon as possible with an update.
- monitoring Apr 10, 2026, 05:06 PM UTC
Our engineering team identified and resolved the issue, and all services are now operating normally (including printing hard tickets, and exchanging and moving tickets, which were also impacted). If you see any outstanding issues, please open a support case with the details.
- resolved Apr 10, 2026, 07:35 PM UTC
This incident has been resolved.
Major April 6, 2026 "HTTP Status 404 – Not Found" error for some online sales; issues processing sales in Sell and Sell+ 3h 6m Sell and Sell+, Consumer Interface
Started Apr 06, 2026, 05:43 PM UTC· resolved Apr 06, 2026, 08:49 PM UTC
- investigating Apr 06, 2026, 05:43 PM UTC
We are currently investigating an "HTTP Status 404 – Not Found" error seen on the Consumer Interface when trying to select an event to purchase, as well as issues processing orders through Sell and Sell+.
- monitoring Apr 06, 2026, 06:10 PM UTC
A fix has been implemented, and normal purchasing activity has resumed both online and through the box office. We will continue to monitor to ensure everything remains stable.
- resolved Apr 06, 2026, 08:49 PM UTC
This incident has been resolved.
Minor March 20, 2026 Hard Ticket Printing Issues 12d 17h Order Management
Started Mar 20, 2026, 08:37 PM UTC· resolved Apr 02, 2026, 02:00 PM UTC
- identified Mar 20, 2026, 08:37 PM UTC
We’re aware of an issue that is currently affecting hard ticket printing. In some cases, when attempting to print hard tickets, the page may time out or display a Cloudflare error. Mitigation steps taken so far Our team has made behind‑the‑scenes adjustments to better manage periods of higher traffic and improve overall system stability. These changes are intended as a temporary mitigation while we continue working toward a permanent resolution. What you can do in the meantime While our teams work on a final fix, the following options may help ensure smooth entry for patrons and can be used as interim solutions: - Print fewer tickets at a time: You may find it helpful to reduce the number of tickets selected for printing. Try selecting only a portion of the tickets within an order, click Print Hard Tickets, and then repeat the process for the remaining tickets. In some cases, it may be necessary to print one ticket at a time. - Offer e‑tickets: E‑tickets are emailed to patrons within a few minutes of purchase and can be scanned directly at the event. - Use Check‑In Mode: This option does not require printed tickets and allows patrons to be checked in using their order details. - Print e‑tickets if needed: From the View E‑tickets tab on the order details page, e‑tickets can be printed on a standard 8.5 x 11 printer.
- resolved Apr 02, 2026, 02:00 PM UTC
This incident has been resolved.
Minor February 25, 2026 Audience View System Slow down. 10h 42m Sell and Sell+, Client Home, Consumer Interface, Payment Processing and 5 more
Started Feb 25, 2026, 03:41 AM UTC· resolved Feb 25, 2026, 02:24 PM UTC
- investigating Feb 25, 2026, 03:41 AM UTC
We have identified a slowdown within the Audience View Professional system. We are investigating, and we thank you for your patience.
- resolved Feb 25, 2026, 02:24 PM UTC
This incident has been resolved.
Critical December 5, 2025 Consumer Interface loading, Sell and Sell+ order processing, and hard ticket printing issues 5h 23m Sell and Sell+, Consumer Interface, Order Management
Started Dec 05, 2025, 04:29 PM UTC· resolved Dec 05, 2025, 09:53 PM UTC
- investigating Dec 05, 2025, 04:29 PM UTC
We are currently investigating issues with printing hard tickets, and Consumer Interface issues (either not loading or slow response times).
- investigating Dec 05, 2025, 04:40 PM UTC
We are continuing to investigate this issue.
- investigating Dec 05, 2025, 05:32 PM UTC
We are still investigating issues affecting hard ticket printing, order processing in Sell and Sell+, and Consumer Interface loading. While some users may see improvements, others may still experience disruptions. We’ll share another update as soon as more information becomes available.
- investigating Dec 05, 2025, 07:04 PM UTC
We are continuing to investigate these issues, including an HTTP 404 error pop-up seen on the Consumer Interface for some events. We will provide additional info as it becomes available.
- monitoring Dec 05, 2025, 07:42 PM UTC
We’ve implemented a fix and are currently monitoring the results. If you continue to experience any issues, please contact us to let us know. -If you already have an open support case, kindly respond within that thread -If you do not have an open case, please email the details to [email protected] Thank you for your patience and cooperation.
- resolved Dec 05, 2025, 09:53 PM UTC
This incident has been resolved.
Major September 8, 2025 "The delivery method you selected is no longer available" message for some online orders 1d Consumer Interface
Started Sep 08, 2025, 08:52 PM UTC· resolved Sep 09, 2025, 09:02 PM UTC
- investigating Sep 08, 2025, 08:52 PM UTC
For online orders where only one delivery method is available, some customers are seeing a "the delivery method you selected is no longer available" message. We are currently investigating this issue. If your customers are reporting this error, please follow these steps to add a second delivery option to alleviate the issue in the meantime: 1. Create a new delivery method (https://audienceview2.my.site.com/Professional/s/article/Creating-Managing-Delivery-Methods#creating). It can be the same delivery type (Bardcoded Eticket, Receipt Only, or Hard Ticket) as the existing delivery method, it just needs a unique name (so you could have one called Eticket and one called Mobile ticket, for example). 2. Click the "Click here to set series delivery method defaults" option at the top of the list of delivery methods, and in the Web section check off the new delivery method to enable it 3. Click Save 4. Click the "Yes, update all existing series to use the new defaults" to apply the new delivery method to all series (if you want to manage each series individually, go to the Event Settings menu of each series and check off the new delivery method).
- monitoring Sep 09, 2025, 01:59 PM UTC
This issue has been resolved and we are monitoring the results. If you created a second delivery method, under Tools > Delivery Methods you can click the "Click here to set series delivery method defaults" option and uncheck it to remove it as an option for web sales.
- resolved Sep 09, 2025, 09:02 PM UTC
This incident has been resolved.
Minor July 14, 2025 Reports, opening events, loading Consumer Interface pages 2h 35m Sell and Sell+, Consumer Interface, Series Management, Reporting
Started Jul 14, 2025, 02:00 PM UTC· resolved Jul 14, 2025, 04:35 PM UTC
- investigating Jul 14, 2025, 02:00 PM UTC
Clients have reported issues with reports, opening/editing events on the admin side, and loading Consumer Interface pages. We are investigating and will provide updates via the status page as soon as possible.
- investigating Jul 14, 2025, 02:51 PM UTC
The issue with accessing reports, opening/editing events, and loading Consumer Interface pages has been resolved. We will continue to monitor the results. We are currently investigating reports of issues with the Sell and Sell+ POS modules.
- investigating Jul 14, 2025, 03:33 PM UTC
We have had further reports of Consumer Interface pages either not loading or showing error messages, and reports not loading, so we are investigating those issues again, along with errors in the Sell and Sell+ modules. We will provide updates as soon as they are available.
- resolved Jul 14, 2025, 04:35 PM UTC
This incident has been resolved, thank you for your patience while our teams worked diligently to resolve them.
Major June 16, 2025 Credit Card Payment Processing Outage 1h 52m Sell and Sell+, Consumer Interface
Started Jun 16, 2025, 06:00 PM UTC· resolved Jun 16, 2025, 07:53 PM UTC
- investigating Jun 16, 2025, 06:00 PM UTC
We have been made aware of an issue with processing credit card payments on AudienceView Professional. You may see a number of reported error messages associated with this outage. We are investigating this issue and hope to have an update shortly.
- monitoring Jun 16, 2025, 06:52 PM UTC
A fix for the credit card payment processing issue has been implemented and we are monitoring the results.
- resolved Jun 16, 2025, 07:53 PM UTC
This incident has been resolved.
Notice March 12, 2025 Urgent Maintenance 2h 13m Series Management
Started Mar 12, 2025, 05:56 PM UTC· resolved Mar 12, 2025, 08:10 PM UTC
- investigating Mar 12, 2025, 05:56 PM UTC
The maintenance performed on the Audience View Professional system has completed and you may use the system uninterrupted.
- investigating Mar 12, 2025, 06:25 PM UTC
The maintenance performed on the Audience View Professional system has completed and you may use the system uninterrupted.
- monitoring Mar 12, 2025, 06:52 PM UTC
The maintenance performed on the Audience View Professional system has completed and you may use the system uninterrupted.
- resolved Mar 12, 2025, 08:10 PM UTC
The maintenance performed on the Audience View Professional system has completed and you may use the system uninterrupted.
Critical February 28, 2025 Access to the admin is blocked for some users 2h 32m Sell and Sell+, Client Home, Series Management, Reporting and 1 more
Started Feb 28, 2025, 05:58 PM UTC· resolved Feb 28, 2025, 08:31 PM UTC
- investigating Feb 28, 2025, 05:58 PM UTC
Some users are receiving a "Sorry, you've been blocked" message, we are currently investigating the issue and will provide an update when we have more information.
- investigating Feb 28, 2025, 05:59 PM UTC
We are continuing to investigate this issue.
- monitoring Feb 28, 2025, 06:19 PM UTC
Access to the admin side has been restored, we are continuing to monitor the issue.
- resolved Feb 28, 2025, 08:31 PM UTC
This incident has been resolved, we appreciate your patience while our team resolved the issue