AudienceView incident

Issues loading the Consumer Interface and processing sales in Sell and Sell+

Critical Resolved View vendor source →

AudienceView experienced a critical incident on April 10, 2026 affecting Sell and Sell+ and Consumer Interface, lasting 3h 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2026, 03:40 PM UTC
Resolved
Apr 10, 2026, 07:35 PM UTC
Duration
3h 54m
Detected by Pingoru
Apr 10, 2026, 03:40 PM UTC

Affected components

Sell and Sell+Consumer Interface

Update timeline

  1. investigating Apr 10, 2026, 03:40 PM UTC

    We are currently investigating issues with pages loading on the Consumer Interface, and processing sales through Sell and Sell+. We will be in touch as soon as possible with an update.

  2. monitoring Apr 10, 2026, 05:06 PM UTC

    Our engineering team identified and resolved the issue, and all services are now operating normally (including printing hard tickets, and exchanging and moving tickets, which were also impacted). If you see any outstanding issues, please open a support case with the details.

  3. resolved Apr 10, 2026, 07:35 PM UTC

    This incident has been resolved.