AudienceView incident

CardConnect outage causing payment processing issues

Major Resolved View vendor source →

AudienceView experienced a major incident on October 9, 2026 affecting Payment Processing, lasting 3h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 09, 2026, 05:08 PM UTC
Resolved
Oct 09, 2026, 08:38 PM UTC
Duration
3h 30m
Detected by Pingoru
Oct 09, 2026, 05:08 PM UTC

Affected components

Payment Processing

Update timeline

  1. investigating Oct 09, 2026, 05:08 PM UTC

    We are currently aware of an outage affecting CardConnect, which may impact payment processing for clients using this gateway. We are monitoring the situation and will share additional information as it becomes available.

  2. monitoring Oct 09, 2026, 05:19 PM UTC

    Service has been restored by CardConnect and they are monitoring results. Merchants utilizing credit card terminals may need to power cycle their device to restore connectivity.

  3. resolved Oct 09, 2026, 08:38 PM UTC

    This incident has been resolved.