AudienceView incident

Intermittent Payment Processing Slowness and Timeouts

Major Ongoing View vendor source →

AudienceView is currently experiencing a major incident affecting Sell and Sell+ and Payment Processing, which began 2d ago. The vendor's full update timeline is below.

Started
Jul 05, 2026, 06:32 PM UTC
Resolved
Ongoing
Duration
● 2d 1h
Detected by Pingoru
Jul 05, 2026, 06:32 PM UTC

Affected components

Sell and Sell+Payment Processing

Update timeline

  1. investigating Jul 05, 2026, 06:32 PM UTC

    We are investigating intermittent timeout issues affecting payment processing and patron record searches for multiple clients. Users may experience delays or timeout errors when submitting transactions. Our Engineering team is actively investigating and monitoring the situation. We appreciate your patience and understanding while we work to resolve this issue.

  2. investigating Jul 06, 2026, 03:28 PM UTC

    Our Engineering team is continuing to actively investigate the intermittent timeout issues affecting payment processing and patron record searches. While the issue remains under investigation, it continues to be treated as a high priority. Thank you for your patience and understanding.