AudienceView incident
Consumer Interface loading, Sell and Sell+ order processing, and hard ticket printing issues
AudienceView experienced a critical incident on December 5, 2025 affecting Sell and Sell+ and Consumer Interface and 1 more component, lasting 5h 23m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 04:29 PM UTC
We are currently investigating issues with printing hard tickets, and Consumer Interface issues (either not loading or slow response times).
- investigating Dec 05, 2025, 04:40 PM UTC
We are continuing to investigate this issue.
- investigating Dec 05, 2025, 05:32 PM UTC
We are still investigating issues affecting hard ticket printing, order processing in Sell and Sell+, and Consumer Interface loading. While some users may see improvements, others may still experience disruptions. We’ll share another update as soon as more information becomes available.
- investigating Dec 05, 2025, 07:04 PM UTC
We are continuing to investigate these issues, including an HTTP 404 error pop-up seen on the Consumer Interface for some events. We will provide additional info as it becomes available.
- monitoring Dec 05, 2025, 07:42 PM UTC
We’ve implemented a fix and are currently monitoring the results. If you continue to experience any issues, please contact us to let us know. -If you already have an open support case, kindly respond within that thread -If you do not have an open case, please email the details to [email protected] Thank you for your patience and cooperation.
- resolved Dec 05, 2025, 09:53 PM UTC
This incident has been resolved.