Is Athenahealth down?

We are aware of and investigating an issue. The impact is currently undetermined but we are working on it. We will update this post with affected services, soon!

We have identified a likely cause of the issue and are working to restore normal service. Current impact: Some users may continue to experience errors, degraded performance, or limited access while remediation is in progress. Next update: We will provide another update in 30 minutes or sooner if recovery status changes. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

Service has been restored and the incident is resolved. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.

We've discovered an issue impacting a feature in athenaNet. We are currently deploying an update to address this issue. It is unlikely to impact performance but you may experience intermittent slowness during the update.

We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email [email protected] and make sure to include your practice ID and any relevant details

We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates here on the status page as soon as we have more information available. Thank you for your patience.

We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates here on the status page as soon as we have more information available. Thank you for your patience.

We have identified a likely cause of the issue and are working to restore normal service. Current impact: We continue to investigate issues affecting patient online status and appointment duration reporting for some athenaTelehealth visits. Our engineering team is actively working with service provider to identify the root cause and resolve the issue. We will provide further updates as more information becomes available. Next update: We will provide another update in 30 minutes or sooner if recovery status changes. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

We have identified a likely cause of the issue and are working to restore normal service. Current impact: We continue to investigate issues affecting patient online status and appointment duration reporting for some athenaTelehealth visits. Our engineering team is actively working with service provider to identify the root cause and resolve the issue. We will provide further updates as more information becomes available. Next update: We will provide another update in 30 minutes or sooner if recovery status changes. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

We have identified a likely cause of the issue and are working to restore normal service. Current impact: We’re aware of and reviewing an issue in which patients are not showing as online for their athenaTelehealth visits as expected when they’re logged in and are in the virtual waiting room/lobby, beginning October 12, 2026. Once a provider or staff member logs into the visit, they will see that patients are online. Note: Because it is not registering that the patient has joined the appointment, this issue may be impacting the call length duration calculation and show “0 minutes” for visits. Next update: We will provide another update in 30 minutes or sooner if recovery status changes. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

We have identified a likely cause of the issue and are working to restore normal service. Current impact: We’re aware of and reviewing an issue in which patients are not showing as online for their athenaTelehealth visits as expected when they’re logged in and are in the virtual waiting room/lobby, beginning October 12, 2026. Once a provider or staff member logs into the visit, they will see that patients are online. Note: Because it is not registering that the patient has joined the appointment, this issue may be impacting the call length duration calculation and show “0 minutes” for visits. Next update: We will provide another update in 30 minutes or sooner if recovery status changes. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

A confirmed workaround is available while teams continue working toward full resolution. Current status: We’re continuing to work with our vendor, Zoom, to address this issue affecting the patient online status indicator and the visit/appointment duration. We’ll provide another update as soon as possible and appreciate your continued patience while we review this matter. Customer impact: Patients are not showing as online for their athena Telehealth visits as expected when they’re logged in and are in the virtual waiting room/lobby, beginning October 12, 2026 Workaround: Once a provider or staff member logs into the visit, they will see that patients are online. Estimated time to resolution: Unknown at this time. Next update: We will provide another update when remediation progress or recovery timing changes. We apologize for the disruption and appreciate your patience while we work to resolve this issue.

A confirmed workaround is available while teams continue working toward full resolution. Current status: We’re continuing to work with our vendor, Zoom, to address this issue affecting the patient online status indicator and the visit/appointment duration. We’ll provide another update as soon as possible and appreciate your continued patience while we review this matter. Customer impact: Patients are not showing as online for their athena Telehealth visits as expected when they’re logged in and are in the virtual waiting room/lobby, beginning October 12, 2026 Workaround: Once a provider or staff member logs into the visit, they will see that patients are online. Estimated time to resolution: Unknown at this time. Next update: We will provide another update when remediation progress or recovery timing changes. We apologize for the disruption and appreciate your patience while we work to resolve this issue.

Service health is improving, and teams are validating stability across affected services. Current impact: No broad customer impact is expected at this time, but we will continue monitoring before closing the incident. Next update: We will provide a final update once recovery has been confirmed. We appreciate your patience while we confirm service stability.

Service health is improving, and teams are validating stability across affected services. Current impact: No broad customer impact is expected at this time, but we will continue monitoring before closing the incident. Next update: We will provide a final update once recovery has been confirmed. We appreciate your patience while we confirm service stability.

The performance issue has been fully resolved, and affected services have returned to normal operation. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.

The performance issue has been fully resolved, and affected services have returned to normal operation. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.

We are aware of and investigating an issue. The impact is currently undetermined but we are working on it. We will update this post with affected services, soon!

We are aware of and investigating an issue. The impact is currently undetermined but we are working on it. We will update this post with affected services, soon!

We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates here on the status page as soon as we have more information available. Thank you for your patience.

We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates here on the status page as soon as we have more information available. Thank you for your patience.

We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can

We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can

Our investigation is ongoing. Current impact: Some users may continue to experience service disruption while teams work to identify the cause and reduce customer impact. Next update: We will provide another update in 30 minutes or sooner if new information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

Our investigation is ongoing. Current impact: Some users may continue to experience service disruption while teams work to identify the cause and reduce customer impact. Next update: We will provide another update in 30 minutes or sooner if new information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.

We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can

We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can

The access issue has been fully resolved. Users should be able to access athenahealth services as usual. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.

The access issue has been fully resolved. Users should be able to access athenahealth services as usual. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.

athenaOne DB64 primary and standbys will be unavailable from 10/09/26 2:30 - 10/09/26 6:00 AM ET