Athenahealth Outage History
Athenahealth is up right nowPingoru has recorded 209 incidents for Athenahealth: 209 in the last 12 months and 93 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 11 | 720 of 720 (100%) |
| May 2026 | 12 | 744 of 744 (100%) |
| June 2026 | 31 | 720 of 720 (100%) |
| July 2026 | 57 | 744 of 744 (100%) |
| August 2026 | 19 | 724 of 744 (97%) |
| September 2026 | 57 | 709 of 720 (99%) |
| October 2026 | 17 | 152 of 585 (26%) |
Incidents, newest first
Major October 21, 2026 athenahealth Limited Service Availability 1d Stack 96, Stack 95, Stack 94, Stack 93 and 204 more
Started Oct 21, 2026, 12:57 PM UTC· resolved Oct 22, 2026, 01:20 PM UTC
- investigating Oct 21, 2026, 12:57 PM UTC
We are aware of and investigating an issue. The impact is currently undetermined but we are working on it. We will update this post with affected services, soon!
- identified Oct 21, 2026, 07:50 PM UTC
We have identified a likely cause of the issue and are working to restore normal service. Current impact: Some users may continue to experience errors, degraded performance, or limited access while remediation is in progress. Next update: We will provide another update in 30 minutes or sooner if recovery status changes. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- resolved Oct 22, 2026, 01:20 PM UTC
Service has been restored and the incident is resolved. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
Notice October 15, 2026 athenaNet Patch Deployment 2h 24m DB60 APIs, DB60 Clinicals Document, DB80 APIs, DB80 Clinicals Document and 8422 more
Started Oct 15, 2026, 02:33 PM UTC· resolved Oct 15, 2026, 04:57 PM UTC
- investigating Oct 15, 2026, 02:33 PM UTC
We've discovered an issue impacting a feature in athenaNet. We are currently deploying an update to address this issue. It is unlikely to impact performance but you may experience intermittent slowness during the update.
- resolved Oct 15, 2026, 04:57 PM UTC
We’re pleased to announce the issue affecting athenaNet has been resolved. Thank you for your patience. You should be able to proceed with your work as usual. If you’re still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you’re unable to access athenaNet, please email [email protected] and make sure to include your practice ID and any relevant details
Major October 12, 2026 athenaNet Performance Issue Alert 1d Other athenahealth services, athenaTelehealth, Other athenahealth services, athenaTelehealth and 16 more
Started Oct 12, 2026, 02:38 PM UTC· resolved Oct 13, 2026, 03:29 PM UTC
- monitoring Oct 12, 2026, 02:38 PM UTC
We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates here on the status page as soon as we have more information available. Thank you for your patience.
- investigating Oct 12, 2026, 02:38 PM UTC
We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates here on the status page as soon as we have more information available. Thank you for your patience.
- monitoring Oct 12, 2026, 03:17 PM UTC
We have identified a likely cause of the issue and are working to restore normal service. Current impact: We continue to investigate issues affecting patient online status and appointment duration reporting for some athenaTelehealth visits. Our engineering team is actively working with service provider to identify the root cause and resolve the issue. We will provide further updates as more information becomes available. Next update: We will provide another update in 30 minutes or sooner if recovery status changes. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- investigating Oct 12, 2026, 03:17 PM UTC
We have identified a likely cause of the issue and are working to restore normal service. Current impact: We continue to investigate issues affecting patient online status and appointment duration reporting for some athenaTelehealth visits. Our engineering team is actively working with service provider to identify the root cause and resolve the issue. We will provide further updates as more information becomes available. Next update: We will provide another update in 30 minutes or sooner if recovery status changes. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- monitoring Oct 12, 2026, 03:51 PM UTC
We have identified a likely cause of the issue and are working to restore normal service. Current impact: We’re aware of and reviewing an issue in which patients are not showing as online for their athenaTelehealth visits as expected when they’re logged in and are in the virtual waiting room/lobby, beginning October 12, 2026. Once a provider or staff member logs into the visit, they will see that patients are online. Note: Because it is not registering that the patient has joined the appointment, this issue may be impacting the call length duration calculation and show “0 minutes” for visits. Next update: We will provide another update in 30 minutes or sooner if recovery status changes. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- investigating Oct 12, 2026, 03:51 PM UTC
We have identified a likely cause of the issue and are working to restore normal service. Current impact: We’re aware of and reviewing an issue in which patients are not showing as online for their athenaTelehealth visits as expected when they’re logged in and are in the virtual waiting room/lobby, beginning October 12, 2026. Once a provider or staff member logs into the visit, they will see that patients are online. Note: Because it is not registering that the patient has joined the appointment, this issue may be impacting the call length duration calculation and show “0 minutes” for visits. Next update: We will provide another update in 30 minutes or sooner if recovery status changes. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- monitoring Oct 12, 2026, 06:59 PM UTC
A confirmed workaround is available while teams continue working toward full resolution. Current status: We’re continuing to work with our vendor, Zoom, to address this issue affecting the patient online status indicator and the visit/appointment duration. We’ll provide another update as soon as possible and appreciate your continued patience while we review this matter. Customer impact: Patients are not showing as online for their athena Telehealth visits as expected when they’re logged in and are in the virtual waiting room/lobby, beginning October 12, 2026 Workaround: Once a provider or staff member logs into the visit, they will see that patients are online. Estimated time to resolution: Unknown at this time. Next update: We will provide another update when remediation progress or recovery timing changes. We apologize for the disruption and appreciate your patience while we work to resolve this issue.
- identified Oct 12, 2026, 06:59 PM UTC
A confirmed workaround is available while teams continue working toward full resolution. Current status: We’re continuing to work with our vendor, Zoom, to address this issue affecting the patient online status indicator and the visit/appointment duration. We’ll provide another update as soon as possible and appreciate your continued patience while we review this matter. Customer impact: Patients are not showing as online for their athena Telehealth visits as expected when they’re logged in and are in the virtual waiting room/lobby, beginning October 12, 2026 Workaround: Once a provider or staff member logs into the visit, they will see that patients are online. Estimated time to resolution: Unknown at this time. Next update: We will provide another update when remediation progress or recovery timing changes. We apologize for the disruption and appreciate your patience while we work to resolve this issue.
- monitoring Oct 13, 2026, 05:43 AM UTC
Service health is improving, and teams are validating stability across affected services. Current impact: No broad customer impact is expected at this time, but we will continue monitoring before closing the incident. Next update: We will provide a final update once recovery has been confirmed. We appreciate your patience while we confirm service stability.
- monitoring Oct 13, 2026, 05:43 AM UTC
Service health is improving, and teams are validating stability across affected services. Current impact: No broad customer impact is expected at this time, but we will continue monitoring before closing the incident. Next update: We will provide a final update once recovery has been confirmed. We appreciate your patience while we confirm service stability.
- monitoring Oct 13, 2026, 03:29 PM UTC
The performance issue has been fully resolved, and affected services have returned to normal operation. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
- resolved Oct 13, 2026, 03:29 PM UTC
The performance issue has been fully resolved, and affected services have returned to normal operation. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
Major October 9, 2026 athenahealth Access Issue Alert 1h 28m Support Environments, Preview, Support Environments, Preview and 12 more
Started Oct 09, 2026, 09:09 AM UTC· resolved Oct 09, 2026, 10:37 AM UTC
- investigating Oct 09, 2026, 09:09 AM UTC
We are aware of and investigating an issue. The impact is currently undetermined but we are working on it. We will update this post with affected services, soon!
- monitoring Oct 09, 2026, 09:09 AM UTC
We are aware of and investigating an issue. The impact is currently undetermined but we are working on it. We will update this post with affected services, soon!
- monitoring Oct 09, 2026, 09:15 AM UTC
We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates here on the status page as soon as we have more information available. Thank you for your patience.
- identified Oct 09, 2026, 09:15 AM UTC
We’ve discovered an issue impacting performance to athenahealth services. We know these issues are disruptive to your work, and we apologize for the inconvenience. We will provide updates here on the status page as soon as we have more information available. Thank you for your patience.
- monitoring Oct 09, 2026, 09:25 AM UTC
We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can
- monitoring Oct 09, 2026, 09:25 AM UTC
We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can
- monitoring Oct 09, 2026, 09:40 AM UTC
Our investigation is ongoing. Current impact: Some users may continue to experience service disruption while teams work to identify the cause and reduce customer impact. Next update: We will provide another update in 30 minutes or sooner if new information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- investigating Oct 09, 2026, 09:40 AM UTC
Our investigation is ongoing. Current impact: Some users may continue to experience service disruption while teams work to identify the cause and reduce customer impact. Next update: We will provide another update in 30 minutes or sooner if new information becomes available. We apologize for the inconvenience and appreciate your patience while we work to resolve this issue.
- monitoring Oct 09, 2026, 10:16 AM UTC
We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can
- monitoring Oct 09, 2026, 10:16 AM UTC
We’re still monitoring the issue affecting athenaNet. All indications are athenahealth services are fully operational, but we’re waiting for a period of stability before we consider the issue fully resolved. We appreciate your patience, and we will update you further as soon as we can
- monitoring Oct 09, 2026, 10:37 AM UTC
The access issue has been fully resolved. Users should be able to access athenahealth services as usual. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
- resolved Oct 09, 2026, 10:37 AM UTC
The access issue has been fully resolved. Users should be able to access athenahealth services as usual. If you are still experiencing issues, please let us know by navigating to Support > Create Case or Call > Technical Issues and selecting the appropriate technical issue option. If you are unable to access athenaNet, please email [email protected] and include your practice ID and any relevant details. We appreciate your patience while we worked to resolve this issue.
Minor October 9, 2026 Maintenance on athenaOne DB4 primary and standbys –
Started Oct 09, 2026, 06:30 AM UTC· resolved Oct 09, 2026, 06:30 AM UTC
- monitoring Oct 09, 2026, 06:30 AM UTC
athenaOne DB4 primary and standbys will be unavailable from 10/09/26 2:30 - 10/09/26 6:00 AM ET
Minor October 9, 2026 Maintenance on athenaOne DB45 primary and standbys –
Started Oct 09, 2026, 06:30 AM UTC· resolved Oct 09, 2026, 06:30 AM UTC
- monitoring Oct 09, 2026, 06:30 AM UTC
athenaOne DB45 primary and standbys will be unavailable from 10/09/26 2:30 - 10/09/26 6:00 AM ET
Minor October 9, 2026 Maintenance on athenaOne DB64 primary and standbys –
Started Oct 09, 2026, 06:30 AM UTC· resolved Oct 09, 2026, 06:30 AM UTC
- monitoring Oct 09, 2026, 06:30 AM UTC
athenaOne DB64 primary and standbys will be unavailable from 10/09/26 2:30 - 10/09/26 6:00 AM ET
Minor October 8, 2026 Maintenance on athenaOne DB44 primary and standbys –
Started Oct 08, 2026, 06:30 AM UTC· resolved Oct 08, 2026, 06:30 AM UTC
- monitoring Oct 08, 2026, 06:30 AM UTC
athenaOne DB44 primary and standbys will be unavailable from 10/08/26 2:30 - 10/08/26 6:00 AM ET
Minor October 8, 2026 Maintenance on athenaOne QUEUE3 primary and standbys –
Started Oct 08, 2026, 06:30 AM UTC· resolved Oct 08, 2026, 06:30 AM UTC
- monitoring Oct 08, 2026, 06:30 AM UTC
athenaOne QUEUE3 primary and standbys will be unavailable from 10/08/26 2:30 - 10/08/26 6:00 AM ET
Minor October 8, 2026 Maintenance on athenaOne QUEUE4 primary and standbys –
Started Oct 08, 2026, 06:30 AM UTC· resolved Oct 08, 2026, 06:30 AM UTC
- monitoring Oct 08, 2026, 06:30 AM UTC
athenaOne QUEUE4 primary and standbys will be unavailable from 10/08/26 2:30 - 10/08/26 6:00 AM ET
Minor October 7, 2026 Maintenance on athenaOne DB38 primary and standbys –
Started Oct 07, 2026, 06:30 AM UTC· resolved Oct 07, 2026, 06:30 AM UTC
- monitoring Oct 07, 2026, 06:30 AM UTC
athenaOne DB38 primary and standbys will be unavailable from 10/07/26 2:30 - 10/07/26 6:00 AM ET
Minor October 7, 2026 Maintenance on athenaOne DB90 primary and standbys –
Started Oct 07, 2026, 06:30 AM UTC· resolved Oct 07, 2026, 06:30 AM UTC
- monitoring Oct 07, 2026, 06:30 AM UTC
athenaOne DB90 primary and standbys will be unavailable from 10/07/26 2:30 - 10/07/26 6:00 AM ET
Minor October 7, 2026 Maintenance on athenaOne QUEUE5 primary and standbys –
Started Oct 07, 2026, 06:30 AM UTC· resolved Oct 07, 2026, 06:30 AM UTC
- monitoring Oct 07, 2026, 06:30 AM UTC
athenaOne QUEUE5 primary and standbys will be unavailable from 10/07/26 2:30 - 10/07/26 6:00 AM ET
Minor October 5, 2026 Maintenance on athenaOne DB17 primary and standbys 4d 2h
Started Oct 05, 2026, 06:30 AM UTC· resolved Oct 09, 2026, 09:04 AM UTC
- monitoring Oct 05, 2026, 06:30 AM UTC
athenaOne DB17 primary and standbys will be unavailable from 10/05/26 2:30 - 10/05/26 6:00 AM ET
- monitoring Oct 05, 2026, 10:00 AM UTC
The maintenance has been completed now on athenaOne DB17
Minor October 5, 2026 Maintenance on athenaOne DB79 primary and standbys 3h 30m
Started Oct 05, 2026, 06:30 AM UTC· resolved Oct 05, 2026, 10:00 AM UTC
- monitoring Oct 05, 2026, 06:30 AM UTC
athenaOne DB79 primary and standbys will be unavailable from 10/05/26 2:30 - 10/05/26 6:00 AM ET
- monitoring Oct 05, 2026, 10:00 AM UTC
The maintenance has been completed now on athenaOne DB79
Minor September 25, 2026 Maintenance on athenaOne DB22 primary and standbys 2d 17h
Started Sep 25, 2026, 08:05 PM UTC· resolved Sep 28, 2026, 02:02 PM UTC
- monitoring Oct 06, 2026, 06:30 AM UTC
athenaOne DB22 primary and standbys will be unavailable from 10/06/26 2:30 - 10/06/26 6:00 AM ET
Minor September 25, 2026 Maintenance on athenaOne DB19 primary and standbys 2d 18h
Started Sep 25, 2026, 07:55 PM UTC· resolved Sep 28, 2026, 02:22 PM UTC
- monitoring Oct 06, 2026, 06:30 AM UTC
athenaOne DB19 primary and standbys will be unavailable from 10/06/26 2:30 - 10/06/26 6:00 AM ET
Minor September 25, 2026 Maintenance on athenaOne DB6 primary and standbys 4d 17h
Started Sep 25, 2026, 07:55 PM UTC· resolved Sep 30, 2026, 01:23 PM UTC
- monitoring Oct 06, 2026, 06:30 AM UTC
athenaOne DB6 primary and standbys will be unavailable from 10/06/26 2:30 - 10/06/26 6:00 AM ET
Minor September 25, 2026 Maintenance on athenaOne DB23 primary and standbys 1h 24m
Started Sep 25, 2026, 07:43 PM UTC· resolved Sep 25, 2026, 09:08 PM UTC
- monitoring Oct 05, 2026, 06:30 AM UTC
athenaOne DB23 primary and standbys will be unavailable from 10/05/26 2:30 - 10/05/26 6:00 AM ET
Minor September 25, 2026 Maintenance on athenaOne DB1 2h 38m
Started Sep 25, 2026, 06:30 PM UTC· resolved Sep 25, 2026, 09:08 PM UTC
- monitoring Oct 02, 2026, 06:30 AM UTC
athenaOne DB1 will be unavailable from 10/02/26 2:30 - 10/02/26 6:00 AM ET
Minor September 25, 2026 Maintenance on athenaOne DB34 primary and standbys 14h 38m
Started Sep 25, 2026, 06:30 AM UTC· resolved Sep 25, 2026, 09:08 PM UTC
- monitoring Sep 25, 2026, 06:30 AM UTC
athenaOne DB34 primary and standbys will be unavailable from 09/25/26 2:30 - 09/25/26 6:00 AM ET
- monitoring Sep 25, 2026, 10:00 AM UTC
The maintenance has been completed now on athenaOne DB34
Minor September 25, 2026 Maintenance on athenaOne DB57 primary and standbys 14h 38m
Started Sep 25, 2026, 06:30 AM UTC· resolved Sep 25, 2026, 09:08 PM UTC
- monitoring Sep 25, 2026, 06:30 AM UTC
athenaOne DB57 primary and standbys will be unavailable from 09/25/26 2:30 - 09/25/26 6:00 AM ET
- monitoring Sep 25, 2026, 10:00 AM UTC
The maintenance has been completed now on athenaOne DB57
Minor September 24, 2026 Maintenance on athenaOne services 1d 10h
Started Sep 24, 2026, 10:58 AM UTC· resolved Sep 25, 2026, 09:08 PM UTC
- monitoring Sep 27, 2026, 06:30 AM UTC
athenaOne services will be unavailable from 09/27/26 2:30 - 09/27/26 6:00 AM ET
Minor September 24, 2026 Maintenance on athenaOne DB51 primary and standbys 4h 10m
Started Sep 24, 2026, 06:30 AM UTC· resolved Sep 24, 2026, 10:40 AM UTC
- monitoring Sep 24, 2026, 06:30 AM UTC
athenaOne DB51 primary and standbys will be unavailable from 09/24/26 2:30 - 09/24/26 6:00 AM ET
- monitoring Sep 24, 2026, 10:00 AM UTC
The maintenance has been completed now on athenaOne DB51
Minor September 22, 2026 athenaOne database routine maintenance: September 29 at 1 a.m. ET 3d 9h
Started Sep 22, 2026, 11:27 AM UTC· resolved Sep 25, 2026, 09:08 PM UTC
- monitoring Sep 29, 2026, 05:00 AM UTC
We’ll perform routine maintenance on athenaOne database on September 29, from 1–6 a.m. ET. During this time, you may experience brief interruptions. You’ll still have access to the rest of athenaOne and its functions. If you experience issues outside the maintenance window, please create a case by navigating in athenaOne to Support > Success Community > Contact the Client Support Center.