Athabasca University incident

Library services major outage

Resolved after 3 days 22 hours, affecting Library & Research Systems, on April 19, 2025.

monitoring Apr 23, 2025, 03:24 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Apr 19, 2025, 05:59 PM UTC
Resolved
Apr 23, 2025, 04:30 PM UTC
Duration
3d 22h
Detected by Pingoru
Apr 19, 2025, 05:59 PM UTC

Affected components

Library & Research Systems

Update timeline

  1. investigating Apr 19, 2025, 05:59 PM UTC

    AU Library resources are currently experiencing a major outage. Staff are actively working to troubleshoot and repair the issue. For further updates, please subscribe to the incident or check back at a later time. Thank you for your patience.

  2. monitoring Apr 23, 2025, 03:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 23, 2025, 04:30 PM UTC

    The issue has been resolved and the Library resources are functioning normally.

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