Resolved after 1 day 3 hours, affecting myAU Student Portal, on October 24, 2024.
A fix has been implemented to restore the Course Channel, we are currently monitoring the situation.
Affected components
Update timeline
- investigating Oct 24, 2024, 04:28 PM UTC
We are currently experiencing an outage with MyAU portal. Our team is working hard to restore this service. Please refer to this page for the latest updates.
- monitoring Oct 24, 2024, 04:30 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Oct 24, 2024, 05:21 PM UTC
Although access to the portal has been restored, we are still experiencing outages within the course channel. As a result students will not be able to access their courses from the portal. We recommend navigating directly to Moodle or Brightspace as a temporary workaround. Please refer to this page for the latest updates.
- monitoring Oct 25, 2024, 03:57 PM UTC
A fix has been implemented to restore the Course Channel, we are currently monitoring the situation.
- resolved Oct 25, 2024, 07:41 PM UTC
This incident has been resolved.
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