Athabasca University incident

Student Relationship Management System

Resolved after 1 day 1 hour, affecting Staff Services & Supports, on May 8, 2025.

identified May 09, 2025, 05:31 PM UTC

The issue has been identified and a solution is being worked on. The Student Relationship Management System is accessible and functional. Some users may encounter errors with their permissions.

Started
May 08, 2025, 06:21 PM UTC
Resolved
May 09, 2025, 07:35 PM UTC
Duration
1d 1h
Detected by Pingoru
May 08, 2025, 06:21 PM UTC

Affected components

Staff Services & Supports

Update timeline

  1. investigating May 08, 2025, 06:21 PM UTC

    We are currently investigating an issue with an outage and instability of the Student Relationship Management system.

  2. identified May 09, 2025, 05:31 PM UTC

    The issue has been identified and a solution is being worked on. The Student Relationship Management System is accessible and functional. Some users may encounter errors with their permissions.

  3. resolved May 09, 2025, 07:35 PM UTC

    This incident has been resolved.

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