Articulate incident

Reach 360: Course Analytics Reporting Discrepancies

Articulate experienced a major incident on October 9, 2025 affecting Reach 360, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started: Oct 09, 2025, 09:54 PM UTC
Resolved: Oct 09, 2025, 11:26 PM UTC
Duration: 1h 32m
Detected by Pingoru: Oct 09, 2025, 09:54 PM UTC

Affected components

Reach 360

Update timeline

investigating Oct 09, 2025, 09:54 PM UTC

We're currently investigating an issue where Reach 360 users are experiencing discrepancies in their Course Analytics reporting. Some data may appear to be missing or incomplete when viewing reports. We’re working to identify the cause and will provide updates as soon as more information is available. We'll provide another update within the hour.
resolved Oct 09, 2025, 11:26 PM UTC

This incident has been resolved.