Articulate incident

Ordering: Temporarily paused due to cloud service provider issues

Major Resolved View vendor source →

Articulate experienced a major incident on October 20, 2025 affecting Account Management, lasting 5h 34m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 04:07 PM UTC
Resolved
Oct 20, 2025, 09:42 PM UTC
Duration
5h 34m
Detected by Pingoru
Oct 20, 2025, 04:07 PM UTC

Affected components

Account Management

Update timeline

  1. investigating Oct 20, 2025, 04:07 PM UTC

    We’ve paused ordering to prevent processing errors caused by issues with our cloud service provider. This helps us avoid failed transactions and ensure accuracy once services stabilize. We’re actively investigating and will share updates as we learn more. Thanks for your patience while we work through this.

  2. resolved Oct 20, 2025, 09:42 PM UTC

    This incident has been resolved.