Is Arctic Wolf down?

We are currently investigating this issue.

We are aware of an issue affecting all logins on the Aurora EDR console. Users may experience login issues within the APAC region. Our team has been alerted and is investigating. Next Update: 10/19/2026 08:00 UTC

We are continuing to investigate this issue.

We are aware of an issue affecting all logins on the Aurora EDR console, at this time the teams are continuing to investigate the issue. All users may experience login issues within the APAC region. Our team has been alerted and is investigating. Next Update: 10/19/2026 09:00 UTC

We are aware of an issue affecting all logins on the Aurora EDR console. Users may experience login issues within the APAC region. Our team have been alerted and continue their investigation. Next Update: 10/19/2026 09:00 UTC

We are aware of an issue affecting all logins on the Aurora EDR console. Users may experience login issues within the APAC region. Our teams are working to implement a fix for this issue. Next Update: 10/19/2026 10:00 UTC

We have implemented a fix for the issue affecting all logins on the Aurora EDR console. Services in the APAC region appear to be recovering and we are monitoring stability. Next Update: 10/19/2026 10:00 UTC

We have implemented a fix for the issue affecting all logins on the Aurora EDR console. Services in the APAC region appear to be recovering and we are monitoring stability. Next Update: 10/19/2026 11:00 UTC

The issue affecting all logins on the Aurora EDR console has been fully resolved as of 19/10/2026 10:23 UTC. All services are operating normally. We apologize for any inconvenience caused Incident Window: 19/10/2026 02:30 UTC - 19/10/2026 10:23 UTC

During normal maintenance an unexpected issue occurred in which users in South America region may have experienced issues viewing, creating and/or changing BDE rules. Existing endpoint protections and local detections remained fully active throughout the disruption. The issue has been fully resolved as of 10/09/26 20:45 UTC Incident Window: 10/09/26 20:10 UTC - 10/09/26 20:45 UTC

We are aware of an issue affecting download of Arctic Wolf Agent via Unified Portal. Users may be unable to download Arctic Wolf Agent. Our team has been alerted and is investigating. Next Update: 10/09/26 16:00 UTC

We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal. Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows Next Update: 10/09/26 18:00 UTC

We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal. Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows Next Update: 10/09/26 20:00 UTC

We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal. Teams have implemented enhanced logging to assist investigation Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows Next Update: 10/12/26 16:00 UTC

We have implemented a fix and are monitoring Agent downloads via the Unified Portal. Next Update: 10/13/26 16:00 UTC

Our teams deployed a configuration change on 10/09/26 23:28 UTC to improve download processing. While improvements have been observed, some users may continue to experience intermittent errors when downloading the Arctic Wolf Agent via the Unified Portal. Our engineering teams are actively testing and rolling out additional service enhancements to fully restore download stability. Next update: 10/14/26 16:00 UTC

The issue affecting download of Arctic Wolf Agent for MacOS and Windows has been fully resolved as of 10/13/26 20:41 UTC. All services are operating normally. Incident Window: 10/09/26 14:36 UTC - 10/13/26 20:41 UTC

We are aware of an issue affecting Third Party EDR Solutions. Users may experience EDR solutions alerting on Arctic Wolf Risk Scan Utility. Our team has been alerted and is investigating. Next Update: 10/08/26 21:00 UTC

Our team is continuing to investigate an issue affecting Third Party EDR Solutions. Users may experience EDR solutions alerting on Arctic Wolf Risk Scan Utility. Next Update: 10/08/26 23:00 UTC

After investigating this issue Arctic Wolf determined that this issue, which causes third party EDR tools to flag risk scan utilities is impacting customers who are not utilizing signed script mode. Impacted customers have been directly notified and Signed Script Mode has been enabled in their environment. We believe that this change will mitigate the improper flagging of risk scan utilities. We are currently monitoring these changes Next Update: 10/09/26 16:00 UTC

Arctic Wolf continues to monitor Customers who have had Signed Script Mode enabled in their environment Next Update: 10/12/26 16:00 UTC

Arctic Wolf continues to monitor Customers who have had Signed Script Mode enabled in their environment Next Update: 10/13/26 16:00 UTC

The incident impacting Arctic Wolf Risk scan utilities being flagged by Third Party EDR tools has been resolved. Teams traced the issue to Third Party EDR tools flagging environments using legacy mode, Arctic Wolf upgraded Customers still utilizing this method to Signed Script mode. The move to Signed Script mode has no impact on Arctic Wolf agents functionality or Customer environments but rather changes how Third Party EDR tools recognize the Risk Scan Utility scans. Customers may still need to complete allowlisting within their Third Party EDR tools to ensure that Arctic Wolf risk scan utilities are not flagged by third party EDR tools. For more information please login and use this article: https://docs.arcticwolf.com/en/arctic-wolf-agent/arctic-wolf-agent/manage-agent/trust-agent-scanner-signed-files-on-windows

We are aware of an issue affecting MTC Tenant Creation in Japan region. Users may experience failures creating tenants via MTC. As a workaround, selecting "Retry" after initial failure is successful Our team has been alerted and is investigating. Next Update: 10/05/26 15:00 UTC 事象名: MTC テナント作成の失敗 現在、日本リージョンにおいて MTC テナント作成に影響する問題が発生していることを確認しております。 ご利用のお客様におかれましては、MTC を使用したテナント作成時に失敗が発生する場合があります。 暫定的な回避策として、初回の作成失敗後に「Retry（再試行）」を実行することで、正常に作成できる場合があることを確認しております。 本事象については担当チームにて認識しており、現在調査を進めております。 次回更新予定: 2026/10/05 15:00 UTC

We are continuing to investigate the issue which is affecting MTC Tenant Creation in Japan region. Users may continue to experience failures creating tenants via MTC. As a workaround, selecting "Retry" after initial failure is successful Next Update: 10/05/26 17:00 UTC 引き続き、MTC(Multi-Tenant Console)でのテナント作成において日本リージョンに影響している問題について調査を進めております。 ユーザーの皆様におかれましては、MTC経由でのテナント作成が失敗する現象が継続して発生する可能性がございます。 回避策として、初回の失敗後に「再試行(Retry)」を選択いただくことで、作成が正常に完了することを確認しております。 次回更新: 2026年10月5日 17:00(UTC)

We are continuing to investigate the issue which is affecting MTC Tenant Creation in Japan region. Users may continue to experience failures creating tenants via MTC. As a workaround, selecting "Retry" after initial failure is successful Next Update: 10/05/26 19:00 UTC 引き続き、MTC(Multi-Tenant Console)でのテナント作成において日本リージョンに影響している問題について調査を進めております。 ユーザーの皆様におかれましては、MTC経由でのテナント作成が失敗する現象が継続して発生する可能性がございます。 回避策として、初回の失敗後に「再試行(Retry)」を選択いただくことで、作成が正常に完了することを確認しております。 次回更新: 2026年10月5日 19:00(UTC)

The issue affecting MTC Tenant Creation in Japan region has been fully resolved as of 10/05/26 17:00 UTC. All services are operating normally. Incident Window: 10/05/26 02:00 UTC - 10/05/26 17:00 UTC 日本における MTC テナント作成に影響していた問題は、2026年10月5日17:00 UTC時点で完全に解決いたしました。すべてのサービスは正常に稼働しております。 障害発生期間:2026年10月5日 02:00 UTC ~ 2026年10月5日 17:00 UTC