Logins impacted on the Aurora EDR console in APAC Region
Affected: Aurora Endpoint
Arctic Wolf Outage History
Arctic Wolf degraded · 1 active incident View live status →Arctic Wolf had 15 outages in the last 2 years totaling 505h 8m of downtime, averaging 0.6 incidents per month.
There were 15 Arctic Wolf outages since February 14, 2026 totaling 505h 8m of downtime. Each is summarised below. Incident details, duration, and resolution information.
Aurora EDR - new BDE Configuration and new rule delivery disruption in South America region
Timeline · 1 update
- resolved Oct 09, 2026, 10:32 PM UTC
During normal maintenance an unexpected issue occurred in which users in South America region may have experienced issues viewing, creating and/or changing BDE rules. Existing endpoint protections and local detections remained fully active throughout the disruption. The issue has been fully resolved as of 10/09/26 20:45 UTC Incident Window: 10/09/26 20:10 UTC - 10/09/26 20:45 UTC
Arctic Wolf Agent Downloads failing
Affected: Portal-Documentation & Support Portal
Timeline · 7 updates
- investigating Oct 09, 2026, 03:08 PM UTC
We are aware of an issue affecting download of Arctic Wolf Agent via Unified Portal. Users may be unable to download Arctic Wolf Agent. Our team has been alerted and is investigating. Next Update: 10/09/26 16:00 UTC
- investigating Oct 09, 2026, 04:10 PM UTC
We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal. Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows Next Update: 10/09/26 18:00 UTC
- investigating Oct 09, 2026, 05:56 PM UTC
We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal. Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows Next Update: 10/09/26 20:00 UTC
- investigating Oct 09, 2026, 07:57 PM UTC
We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal. Teams have implemented enhanced logging to assist investigation Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows Next Update: 10/12/26 16:00 UTC
- monitoring Oct 12, 2026, 03:15 PM UTC
We have implemented a fix and are monitoring Agent downloads via the Unified Portal. Next Update: 10/13/26 16:00 UTC
- monitoring Oct 13, 2026, 03:43 PM UTC
Our teams deployed a configuration change on 10/09/26 23:28 UTC to improve download processing. While improvements have been observed, some users may continue to experience intermittent errors when downloading the Arctic Wolf Agent via the Unified Portal. Our engineering teams are actively testing and rolling out additional service enhancements to fully restore download stability. Next update: 10/14/26 16:00 UTC
- resolved Oct 14, 2026, 01:57 PM UTC
The issue affecting download of Arctic Wolf Agent for MacOS and Windows has been fully resolved as of 10/13/26 20:41 UTC. All services are operating normally. Incident Window: 10/09/26 14:36 UTC - 10/13/26 20:41 UTC
Third party EDR tools flagging Risk Scan Utility
Affected: Managed Risk/ Aurora Vulnerability Management-Agent InfrastructureManaged Risk/ Aurora Vulnerability Management-Agent InfrastructureManaged Risk/ Aurora Vulnerability Management-Agent InfrastructureManaged Risk/ Aurora Vulnerability Management-Agent Infrastructure
Timeline · 6 updates
- investigating Oct 08, 2026, 07:53 PM UTC
We are aware of an issue affecting Third Party EDR Solutions. Users may experience EDR solutions alerting on Arctic Wolf Risk Scan Utility. Our team has been alerted and is investigating. Next Update: 10/08/26 21:00 UTC
- investigating Oct 08, 2026, 09:16 PM UTC
Our team is continuing to investigate an issue affecting Third Party EDR Solutions. Users may experience EDR solutions alerting on Arctic Wolf Risk Scan Utility. Next Update: 10/08/26 23:00 UTC
- monitoring Oct 08, 2026, 11:28 PM UTC
After investigating this issue Arctic Wolf determined that this issue, which causes third party EDR tools to flag risk scan utilities is impacting customers who are not utilizing signed script mode. Impacted customers have been directly notified and Signed Script Mode has been enabled in their environment. We believe that this change will mitigate the improper flagging of risk scan utilities. We are currently monitoring these changes Next Update: 10/09/26 16:00 UTC
- monitoring Oct 09, 2026, 04:05 PM UTC
Arctic Wolf continues to monitor Customers who have had Signed Script Mode enabled in their environment Next Update: 10/12/26 16:00 UTC
- monitoring Oct 12, 2026, 02:41 PM UTC
Arctic Wolf continues to monitor Customers who have had Signed Script Mode enabled in their environment Next Update: 10/13/26 16:00 UTC
- resolved Oct 13, 2026, 04:46 PM UTC
The incident impacting Arctic Wolf Risk scan utilities being flagged by Third Party EDR tools has been resolved. Teams traced the issue to Third Party EDR tools flagging environments using legacy mode, Arctic Wolf upgraded Customers still utilizing this method to Signed Script mode. The move to Signed Script mode has no impact on Arctic Wolf agents functionality or Customer environments but rather changes how Third Party EDR tools recognize the Risk Scan Utility scans. Customers may still need to complete allowlisting within their Third Party EDR tools to ensure that Arctic Wolf risk scan utilities are not flagged by third party EDR tools. For more information please login and use this article: https://docs.arcticwolf.com/en/arctic-wolf-agent/arctic-wolf-agent/manage-agent/trust-agent-scanner-signed-files-on-windows
Aurora MTC Tenant Creation failing
Affected: Aurora Endpoint
Timeline · 4 updates
- investigating Oct 05, 2026, 01:07 PM UTC
We are aware of an issue affecting MTC Tenant Creation in Japan region. Users may experience failures creating tenants via MTC. As a workaround, selecting "Retry" after initial failure is successful Our team has been alerted and is investigating. Next Update: 10/05/26 15:00 UTC 事象名: MTC テナント作成の失敗 現在、日本リージョンにおいて MTC テナント作成に影響する問題が発生していることを確認しております。 ご利用のお客様におかれましては、MTC を使用したテナント作成時に失敗が発生する場合があります。 暫定的な回避策として、初回の作成失敗後に「Retry（再試行）」を実行することで、正常に作成できる場合があることを確認しております。 本事象については担当チームにて認識しており、現在調査を進めております。 次回更新予定: 2026/10/05 15:00 UTC
- investigating Oct 05, 2026, 02:45 PM UTC
We are continuing to investigate the issue which is affecting MTC Tenant Creation in Japan region. Users may continue to experience failures creating tenants via MTC. As a workaround, selecting "Retry" after initial failure is successful Next Update: 10/05/26 17:00 UTC 引き続き、MTC(Multi-Tenant Console)でのテナント作成において日本リージョンに影響している問題について調査を進めております。 ユーザーの皆様におかれましては、MTC経由でのテナント作成が失敗する現象が継続して発生する可能性がございます。 回避策として、初回の失敗後に「再試行(Retry)」を選択いただくことで、作成が正常に完了することを確認しております。 次回更新: 2026年10月5日 17:00(UTC)
- investigating Oct 05, 2026, 04:20 PM UTC
We are continuing to investigate the issue which is affecting MTC Tenant Creation in Japan region. Users may continue to experience failures creating tenants via MTC. As a workaround, selecting "Retry" after initial failure is successful Next Update: 10/05/26 19:00 UTC 引き続き、MTC(Multi-Tenant Console)でのテナント作成において日本リージョンに影響している問題について調査を進めております。 ユーザーの皆様におかれましては、MTC経由でのテナント作成が失敗する現象が継続して発生する可能性がございます。 回避策として、初回の失敗後に「再試行(Retry)」を選択いただくことで、作成が正常に完了することを確認しております。 次回更新: 2026年10月5日 19:00(UTC)
- resolved Oct 05, 2026, 07:04 PM UTC
The issue affecting MTC Tenant Creation in Japan region has been fully resolved as of 10/05/26 17:00 UTC. All services are operating normally. Incident Window: 10/05/26 02:00 UTC - 10/05/26 17:00 UTC 日本における MTC テナント作成に影響していた問題は、2026年10月5日17:00 UTC時点で完全に解決いたしました。すべてのサービスは正常に稼働しております。 障害発生期間:2026年10月5日 02:00 UTC ~ 2026年10月5日 17:00 UTC
Aurora Protect agent version 3.5 Memory Protection exclusions are not being applied
Affected: Aurora EndpointAurora Endpoint
Timeline · 6 updates
Aurora Endpoint Console - Subset of fields experiencing a parsing error
Affected: Aurora EndpointAurora Endpoint
Timeline · 3 updates
- investigating Oct 02, 2026, 12:44 PM UTC
We are aware of an issue affecting Aurora Endpoint Console. Users may experience some fields returning corrupted data. Endpoints remain protected as this graphical issue does not impact Protect/Focus functionality Our team has identified the error and are implementing a resolution. Next Update: 10/02/26 15:00 UTC
- monitoring Oct 02, 2026, 02:39 PM UTC
Our upstream Vendor has implemented a fix for affecting Aurora Endpoint Console. We have begun restoring corrupted data to resolve display issue Next Update: 10/02/26 17:00 UTC
- resolved Oct 02, 2026, 03:16 PM UTC
The issue affecting Aurora Endpoint Console has been fully resolved as of 10/02/26 14:50 UTC. All services are operating normally. Incident Window: 10/02/26 12:16 UTC - 10/02/26 15:00 UTC
Unified Portal Inaccessible Globally
Affected: Portal-Log SearchPortal-Log SearchPortal-Log SearchPortal-Log SearchPortal-Data ExplorerPortal-Data ExplorerPortal-Data ExplorerPortal-Data ExplorerPortal-Documentation & Support PortalPortal-Documentation & Support PortalPortal-Documentation & Support PortalPortal-Documentation & Support Portal
Timeline · 3 updates
- investigating Sep 08, 2026, 02:14 PM UTC
We are aware of an issue affecting accessibility to the Unified Portal Users may be presented with an error message on login screen while accessing the Portal. Our team has been alerted and is investigating. Next Update: 09/08/26 16:00 UTC
- monitoring Sep 08, 2026, 03:31 PM UTC
After investigating, we discovered that identify management services which authenticate access to the Unified Portal experienced an increase in requests from internal services which resulted in degraded Unified Portal performance, and in some cases the inability to access the Unified Portal. After these increased requests were canceled by Arctic Wolf teams the Unified Portal began to stabilize and access issues began resolving. Access should now be recovering for all users. We are currently monitoring Unified portal stability. Next update: 09/08/26 20:00 UTC
- resolved Sep 08, 2026, 08:37 PM UTC
The issue affecting Unified Portal accessibility has been fully resolved as of 09/08/2026 ~15:04 UTC. All services are operating normally.
Incident view affected within Aurora Endpoint Defense Console
Affected: Managed Detection and Response-Event ProcessingManaged Detection and Response-Event ProcessingManaged Detection and Response-Event ProcessingManaged Detection and Response-Event Processing
Timeline · 6 updates
- investigating Aug 26, 2026, 05:08 PM UTC
We are aware of an issue affecting your Incidents view within Aurora Endpoint Defense Console. Users may experience a data retrieval error. Our team has been alerted and is investigating. Next Update: 08/26/26 19:00 UTC
- identified Aug 26, 2026, 05:59 PM UTC
We are continuing to investigate the issue which is affecting your Incidents view within Aurora Endpoint Defense Console. Users may continue to experience data retrieval error. Next Update: 08/26/26 20:00 UTC
- identified Aug 26, 2026, 06:57 PM UTC
We have identified a fix and is currently being implemented to restore your Incidents View within Aurora Endpoint Defense Console. Users may continue to experience data retrieval error. Next Update: 08/26/26 21:00 UTC
- monitoring Aug 26, 2026, 07:09 PM UTC
We have implemented a fix for the Incidents View within Aurora Endpoint Defense Console. Services appear to be recovering and we are monitoring stability. Next Update: 08/26/26 22:00 UTC
- monitoring Aug 26, 2026, 08:53 PM UTC
We have implemented a fix for the Incidents View within Aurora Endpoint Defense Console. Services appear to be recovering and we are monitoring stability. Next Update: 08/27/26 16:00 UTC
- resolved Aug 27, 2026, 05:08 PM UTC
The issue affecting Incidents View within Aurora Endpoint Defense Console has been fully resolved as of 08/26/26 20:01 UTC. All services are operating normally. Our teams are working on triaging the Incidents recorded during the Outage window (08/26/26 15:17 - 16:36 UTC).
EU Trend Vision One Cloud Sensors unavailable
Affected: Managed Detection and Response-Sensor Infrastructure
Timeline · 7 updates
- identified Aug 10, 2026, 01:05 PM UTC
We are aware of an issue affecting Trend Vision One Cloud Sensors in EMEA. Users may experience delays for Trend Vision One Endpoint and Email & Collaboration Security detections and alerting. Our team has escalated to upstream Third Party and is investigating. Next Update: 08/10/26 15:00 UTC
- identified Aug 10, 2026, 04:25 PM UTC
Upstream Third Party have acknowledged and are continuing to investigate the issue which is affecting Trend Vision One Cloud Sensors in EMEA. Users may continue to experience delays for Trend Vision One Endpoint and Email & Collaboration Security detections and alerting. Next Update: 08/10/26 18:00 UTC
- identified Aug 10, 2026, 05:57 PM UTC
Upstream Third Party continue to investigate the issue which is affecting Trend Vision One Cloud Sensors in EMEA. No timeline has been provided Users may continue to experience delays for Trend Vision One Endpoint and Email & Collaboration Security detections and alerting. Next Update: 08/10/26 20:00 UTC
- identified Aug 10, 2026, 07:38 PM UTC
Upstream Third Party continue to investigate the issue which is affecting Trend Vision One Cloud Sensors in EMEA. No timeline has been provided Users may continue to experience delays for Trend Vision One Endpoint and Email & Collaboration Security detections and alerting. Next Update: 08/11/26 14:00 UTC
- monitoring Aug 11, 2026, 01:13 PM UTC
Vendor has implemented a fix for Trend Vision One Cloud Sensors in EMEA. Services appear to be recovering and we are monitoring stability. Next Update: 08/11/26 18:00 UTC
- monitoring Aug 11, 2026, 05:38 PM UTC
We are continuing to monitor for stability. Next Update: 08/11/26 20:00 UTC
- resolved Aug 11, 2026, 07:55 PM UTC
The issue affecting Trend Vision One Cloud Sensors in EMEA has been fully resolved as of 08/11/26 06:50 UTC. All services are operating normally. Incident Window: 08/10/26 10:00 UTC - 08/11/26 06:50 UTC
ESET Sensor Connectivity Issue
Affected: Managed Detection and Response-Sensor InfrastructureManaged Detection and Response-Sensor Infrastructure
Timeline · 6 updates
- investigating Aug 06, 2026, 01:46 PM UTC
We are aware of an issue affecting ESET Sensor connectivity. Users may receive "Invalid Credentials" error messages for affected Sensors. Our team has been alerted and is investigating the issue . Next Update: 08/06/26 15:00 UTC
- investigating Aug 06, 2026, 03:08 PM UTC
We are continuing to investigate the issue which is affecting ESET Sensor connectivity.. Users may continue to receive "Invalid Credentials" error messages for affected Sensors. Next Update: 08/06/26 16:00 UTC
- investigating Aug 06, 2026, 04:04 PM UTC
We are continuing to investigate the issue which is affecting ESET Sensor connectivity.. Users may continue to receive "Invalid Credentials" error messages for affected Sensors. Next Update: 08/06/26 18:00 UTC
- monitoring Aug 06, 2026, 06:07 PM UTC
Vendor ESET have implemented a fix for the affected Sensors. Arctic Wolf is currently validating the recovery and stability of the services from our end. Next Update: 08/06/26 20:00 UTC
- monitoring Aug 06, 2026, 07:17 PM UTC
Vendor ESET have implemented a fix for the affected Sensors. Arctic Wolf will be validating the recovery and stability of the services overnight. Next Update: 08/07/26 16:00 UTC
- resolved Aug 07, 2026, 02:14 PM UTC
Arctic Wolf resources have verified recovery of ESET Cloud sensors Connectivity. The incident is resolved.
Cloud Sensor Ingestion Delays
Affected: Managed Detection and Response-Sensor InfrastructureManaged Detection and Response-Sensor InfrastructureManaged Detection and Response-Sensor Infrastructure
Timeline · 3 updates
- monitoring Jul 23, 2026, 06:38 PM UTC
We are aware of ongoing Vendor issues affecting ingestion for ESET and O365 Cloud Sensors. Users may experience delays in ticketing for these event types. Our teams are monitoring ESET and Microsoft services for recovery Next Update: 07/23/26 20:00 UTC
- monitoring Jul 23, 2026, 08:26 PM UTC
We continue to monitor services affecting ingestion for ESET and O365 Cloud Sensors. Next Update: 07/23/26 21:30 UTC
- resolved Jul 24, 2026, 01:37 PM UTC
Upstream Vendors report their incidents have resolved Arctic Wolf resources have verified recovery of ingestion for ESET and O365 Cloud Sensors. Incident Resolved
View to subset of Arctic Wolf tickets impacted
Affected: Portal-Documentation & Support PortalPortal-Documentation & Support PortalPortal-Documentation & Support Portal
Timeline · 4 updates
- investigating Jul 16, 2026, 04:01 PM UTC
We are aware of an issue affecting your view to subset of Arctic Wolf tickets. Users may be presented with an error screen while accessing these tickets via Unified Portal. In addition, certain ticket types may experience delays in alerting due to what we suspect to be the same root cause. Our team has been alerted and is investigating. Next Update: 07/16/26 18:00 UTC
- investigating Jul 16, 2026, 05:25 PM UTC
We are continuing to investigate the issue which is affecting your view to a subset of Arctic Wolf tickets Users may continue to be presented with an error screen while accessing these tickets via Unified Portal. In addition, certain ticket types may experience slight delays in alerting due to what we suspect to be the same root cause. Next Update: 07/16/26 20:00 UTC
- investigating Jul 16, 2026, 05:55 PM UTC
We are continuing to investigate the issue which is affecting your view to a subset of Arctic Wolf tickets Users may continue to be presented with an error screen while accessing these tickets via Unified Portal. In addition, certain ticket types may experience slight delays in alerting due to what we suspect to be the same root cause. Next Update: 07/16/26 20:00 UTC
- resolved Jul 16, 2026, 08:11 PM UTC
The issue affecting your view to Arctic Wolf tickets has been fully resolved as of 07/16/26 20:02 UTC All services are operating normally. Incident Window: 07/16/26 13:19 UTC - 07/16/26 20:02 UTC
Intermittent log in errors for Aurora EDR in some regions
Affected: Aurora EndpointAurora EndpointAurora EndpointAurora Endpoint
Timeline · 5 updates
- investigating Feb 16, 2026, 02:42 PM UTC
We are aware of an issue affecting Aurora EDR log-ins Users may experience Intermittent issues with logging in to the Aurora EDR console. Our team has been alerted and is investigating. Next Update: 02/16/25 15:14 UTC
- investigating Feb 16, 2026, 03:25 PM UTC
We are continuing to investigate the issue affecting some Aurora EDR log-ins Users may experience Intermittent issues with logging in to the Aurora EDR console. Next Update: 02/16/25 16:30 UTC
- investigating Feb 16, 2026, 04:37 PM UTC
We are continuing to investigate the issue affecting some Aurora EDR log-ins Users may experience Intermittent issues with logging in to the Aurora EDR console. Next Update: 02/16/25 17:30 UTC
- investigating Feb 16, 2026, 05:37 PM UTC
We are continuing to investigate the issue affecting some Aurora EDR log-ins Users may experience Intermittent issues with logging in to the Aurora EDR console. Next Update: 02/16/25 19:30 UTC
- resolved Feb 16, 2026, 06:18 PM UTC
The issue affecting Aurora EDR log-ins has been fully resolved as of 02/16/25 16:51 UTC. All services are operating normally. Incident Window: 02/15/2026 23:10 UTC - 02/16/25 16:51 UTC
Aurora Console Inaccessible Globally
Affected: Aurora EndpointAurora EndpointAurora EndpointAurora Endpoint
Timeline · 4 updates
- investigating Feb 14, 2026, 02:58 AM UTC
We are aware of an issue affecting accessibility to the Aurora Console. Users may be presented with a blank login screen while accessing the Console. Our team has been alerted and is investigating. Next Update: 02/14/26 05:00 UTC
- identified Feb 14, 2026, 04:53 AM UTC
We are continuing to investigate the issue which is affecting Aurora Console. Users may continue to experience time outs attempting to access the Console. Next Update: 02/14/26 07:00 UTC
- monitoring Feb 14, 2026, 05:51 AM UTC
We have implemented a fix for Aurora Console accessibility. Services appear to be recovering and we are monitoring the stability. Next Update: 02/14/26 07:00 UTC
- resolved Feb 14, 2026, 06:17 AM UTC
The issue affecting Aurora Console accessibility has been fully resolved as of 02/14/2026 05:25 UTC All services are operating normally. We apologize for any inconvenience caused Incident Window: 02/14/2026 00:00 UTC - 02/14/2026 05:25 UTC