Arctic Wolf experienced a major incident on October 9, 2026 affecting Portal-Documentation & Support Portal, lasting 4d 22h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 09, 2026, 03:08 PM UTC
We are aware of an issue affecting download of Arctic Wolf Agent via Unified Portal. Users may be unable to download Arctic Wolf Agent. Our team has been alerted and is investigating. Next Update: 10/09/26 16:00 UTC
- investigating Oct 09, 2026, 04:10 PM UTC
We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal. Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows Next Update: 10/09/26 18:00 UTC
- investigating Oct 09, 2026, 05:56 PM UTC
We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal. Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows Next Update: 10/09/26 20:00 UTC
- investigating Oct 09, 2026, 07:57 PM UTC
We are continuing to investigate the issue which is affecting download of Arctic Wolf Agent via Unified Portal. Teams have implemented enhanced logging to assist investigation Users may continue to be unable to download Arctic Wolf Agent for MacOS and Windows Next Update: 10/12/26 16:00 UTC
- monitoring Oct 12, 2026, 03:15 PM UTC
We have implemented a fix and are monitoring Agent downloads via the Unified Portal. Next Update: 10/13/26 16:00 UTC
- monitoring Oct 13, 2026, 03:43 PM UTC
Our teams deployed a configuration change on 10/09/26 23:28 UTC to improve download processing. While improvements have been observed, some users may continue to experience intermittent errors when downloading the Arctic Wolf Agent via the Unified Portal. Our engineering teams are actively testing and rolling out additional service enhancements to fully restore download stability. Next update: 10/14/26 16:00 UTC
- resolved Oct 14, 2026, 01:57 PM UTC
The issue affecting download of Arctic Wolf Agent for MacOS and Windows has been fully resolved as of 10/13/26 20:41 UTC. All services are operating normally. Incident Window: 10/09/26 14:36 UTC - 10/13/26 20:41 UTC