AppState Outage History

Started Sep 19, 2025, 05:49 PM UTC· resolved Sep 19, 2025, 06:31 PM UTC

1. investigating Sep 19, 2025, 05:49 PM UTC

   JAGGAER US Production Environment (YoMart) began experiencing performance issues around 1:06 PM EST today, September 19, 2025. We are monitoring vendor progress and will provide updates as they are released.

2. resolved Sep 19, 2025, 06:31 PM UTC

   Update from JAGGAER: The JAGGAER technical team has resolved the issue and restarted all production servers. The application is now fully operational. We will continue monitoring the system to ensure stable performance, and no further impact is anticipated.

Read the full incident report →

Started Aug 28, 2025, 03:08 PM UTC· resolved Aug 28, 2025, 03:35 PM UTC

1. investigating Aug 28, 2025, 03:08 PM UTC

   ITS is investigating an issue with the asu-secure wireless network.

2. resolved Aug 28, 2025, 03:35 PM UTC

   The issue with the asu-secure wireless network has been resolved.

Read the full incident report →

Started Aug 27, 2025, 01:32 PM UTC· resolved Oct 08, 2025, 03:36 PM UTC

1. investigating Aug 27, 2025, 01:32 PM UTC

   ITS is investigating an issue with our email security platform. Users have reported receiving errors when attempting to send emails to other @appstate.edu users. We have opened a ticket with our vendor and will provide updates as they come in.

2. investigating Aug 27, 2025, 05:34 PM UTC

   Troubleshooting with the vendor is ongoing. We have been made aware that inbound email from non-appstate.edu email domains is also impacted.

3. identified Aug 27, 2025, 07:45 PM UTC

   Cisco believes that they have identified the root cause of the issue: a DNS mismatch between the secure email platform and Google's Gmail services. AppState ITS is going to apply a temporary configuration change that we believe will mitigate the issue while Cisco and Google work towards a permanent resolution.

4. monitoring Aug 28, 2025, 12:17 PM UTC

   The temporary configuration change appears to have mitigated the issue. Email is delivering as expected. We will continue to monitor while Cisco and Google implement a permanent fix.

5. monitoring Sep 07, 2025, 02:42 PM UTC

   Google appears to have updated the required DNS records for secure email functionality. Early Monday morning, AppState ITS is going to remove the temporary Cisco Secure Email configuration that was put in place to mitigate the issue. We will continue to monitor throughout the day.

6. resolved Oct 08, 2025, 03:36 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Aug 15, 2025, 01:13 PM UTC· resolved Aug 15, 2025, 05:08 PM UTC

1. investigating Aug 15, 2025, 01:13 PM UTC

   AsULearn will be undergoing an unscheduled maintenance this morning that may result in degraded performance or a brief outage.

2. resolved Aug 15, 2025, 05:08 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jul 31, 2025, 02:44 PM UTC· resolved Aug 01, 2025, 01:48 PM UTC

1. monitoring Jul 31, 2025, 02:44 PM UTC

   Multiple ISPs in the high country are experiencing connectivity interruption. ITS is monitoring

2. resolved Aug 01, 2025, 01:48 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 19, 2025, 12:00 PM UTC· resolved Jun 19, 2025, 01:17 PM UTC

1. investigating Jun 19, 2025, 12:00 PM UTC

   Shibboleth Single Sign-On have been reported for multiple systems. ITS is working to identity the cause.

2. monitoring Jun 19, 2025, 12:08 PM UTC

   The issue has been identified and resolved. Impacted users may need to restart their browser cache or clear their session cookies.

3. resolved Jun 19, 2025, 01:17 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 12, 2025, 10:59 AM UTC· resolved Jun 12, 2025, 05:05 PM UTC

1. identified Jun 12, 2025, 10:59 AM UTC

   The issue has been identified and a fix is being implemented.

2. resolved Jun 12, 2025, 05:05 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jun 05, 2025, 12:30 PM UTC· resolved Jun 05, 2025, 12:30 PM UTC

1. resolved Jun 05, 2025, 03:18 PM UTC

   ITS identified and addressed a certificate issues that was causing login failures on VPN between 8:30AM and 9:15AM this morning.

Read the full incident report →

Started May 23, 2025, 12:44 PM UTC· resolved May 23, 2025, 05:01 PM UTC

1. investigating May 23, 2025, 12:44 PM UTC

   ITS is currently looking into reported connectivity issues with the Cisco Jabber softphone client. We will post additional updates as they become available.

2. monitoring May 23, 2025, 02:44 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 23, 2025, 05:01 PM UTC

   This incident has been resolved.

Read the full incident report →

Started May 21, 2025, 05:57 PM UTC· resolved May 22, 2025, 07:29 PM UTC

1. investigating May 21, 2025, 05:57 PM UTC

   ITS is actively investigating authentication issues affecting campus services. We will post more information as it becomes available.

2. monitoring May 21, 2025, 06:24 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 22, 2025, 07:29 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Apr 16, 2025, 07:45 PM UTC· resolved Apr 17, 2025, 01:35 PM UTC

1. investigating Apr 16, 2025, 07:45 PM UTC

   Zoom has announced that they are investigating domain name resolution issues on the zoom.us domain, which are impacting multiple services. ITS is monitoring this incident and will provide updates from Zoom as they become available.

2. monitoring Apr 16, 2025, 11:05 PM UTC

   Zoom has posted to X (formerly Twitter), relaying that the platform's services have been restored. However, we still don't have details on what caused the platform and its many features to go down.

3. resolved Apr 17, 2025, 01:35 PM UTC

   Resolved - On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security, network failure or Distributed Denial of Service (DDoS) attack at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

Read the full incident report →

Started Apr 15, 2025, 03:57 PM UTC· resolved Apr 16, 2025, 11:38 AM UTC

1. investigating Apr 15, 2025, 03:57 PM UTC

   We are currently experiencing issues with users connecting to the main App State website, appstate.edu. We are working with our vendor on this issue.

2. monitoring Apr 15, 2025, 09:12 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Apr 16, 2025, 11:38 AM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 31, 2025, 07:58 PM UTC· resolved Apr 01, 2025, 12:07 PM UTC

1. investigating Mar 31, 2025, 07:58 PM UTC

   PeopleAdmin is currently experiencing an authentication issue and is inaccessible to campus users. The vendor is actively working to resolve the issue. We will provide further updates as they become available.

2. monitoring Apr 01, 2025, 12:22 AM UTC

   A fix has been implemented by PeopleAdmin and we are monitoring the results.

3. resolved Apr 01, 2025, 12:07 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 21, 2025, 01:46 PM UTC· resolved Mar 21, 2025, 07:22 PM UTC

1. identified Mar 21, 2025, 01:46 PM UTC

   ITS is aware of certain Banner Admin pages being unreachable

2. identified Mar 21, 2025, 01:54 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Mar 21, 2025, 04:18 PM UTC

   A fix has been implemented and we are monitoring the results.

4. resolved Mar 21, 2025, 07:22 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 17, 2025, 01:48 PM UTC· resolved Mar 21, 2025, 01:44 PM UTC

1. investigating Mar 17, 2025, 01:48 PM UTC

   ITS is investigating reports of shibboleth authentication errors with AsULearn. We will post additional information as it becomes available.

2. monitoring Mar 17, 2025, 03:11 PM UTC

   ITS has identified the source of the authentication issues in AsULearn and is currently monitoring the service. If you continue to experience errors, please try clearing your browser cache and cookies. For assistance, please contact the Help Desk at 828-262-6266.

3. resolved Mar 21, 2025, 01:44 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Mar 11, 2025, 06:58 PM UTC· resolved Mar 11, 2025, 10:26 PM UTC

1. identified Mar 11, 2025, 06:58 PM UTC

   ASULearn is currently down due to an unexpected hardware failure. ITS has identified the issue and is working to restore service as soon as possible,

2. monitoring Mar 11, 2025, 07:16 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 11, 2025, 10:26 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Feb 13, 2025, 07:31 PM UTC· resolved Feb 14, 2025, 01:16 PM UTC

1. identified Feb 13, 2025, 07:31 PM UTC

   Duo is currently experiencing SMS/Phone Call delivery failures across all deployments. They have identified the issue and are working to resolve it shortly.

2. resolved Feb 14, 2025, 01:16 PM UTC

   Cisco reports that issues with Duo are resolved.

Read the full incident report →

Started Feb 05, 2025, 08:26 PM UTC· resolved Feb 05, 2025, 08:53 PM UTC

1. investigating Feb 05, 2025, 08:26 PM UTC

   ITS is actively monitoring a Docusign outage. Additional information and real time updates can be found on the DocuSign status page. Docusign Status

2. resolved Feb 05, 2025, 08:53 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Jan 31, 2025, 11:48 AM UTC· resolved Jan 31, 2025, 02:52 PM UTC

1. investigating Jan 31, 2025, 11:48 AM UTC

   ITS is investigating an issue with our Cisco AnyConnect VPN service. While the service is down, please use uDesk for remote access to protected resources.

2. monitoring Jan 31, 2025, 12:24 PM UTC

   VPN service is coming back online. Some users my experience connectivity issues as the changes propagate globally. Please use uDesk for remote access if you ave time sensitive work.

3. resolved Jan 31, 2025, 02:52 PM UTC

   This incident has been resolved.

Read the full incident report →

Started Dec 13, 2024, 05:41 PM UTC· resolved Apr 17, 2025, 07:40 PM UTC

1. identified Dec 13, 2024, 05:41 PM UTC

   As part of the Identity and Access Management (IAM) project, ITS will be implementing Phase I, which includes the consolidation of onboarding and offboarding account processes. This work will begin on the morning of Dec. 17 and is projected to be completed by Dec. 20. During this time: * Access to key campus applications and cloud services may be intermittent. * Automatic updates to account statuses may be delayed. ITS will be monitoring and managing any issues that arise. We ask for your patience as we work to enhance our IAM infrastructure and implement this phase during a typically slower time of the semester. We apologize for any inconvenience and appreciate your understanding.

2. monitoring Jan 03, 2025, 08:40 PM UTC

   Work was completed over the break but ITS is continuing to monitor for impacts on downstream systems. Please submit a support ticket if you encounter any identify related issues.

3. monitoring Jan 11, 2025, 06:20 PM UTC

   The Identity and Access Management (IAM) project Phase I implementation was completed over the break as expected. ITS staff have worked diligently throughout the holidays to identify and remediate any software, services, or processes impacted by the changes. While we are confident that all major systems are functioning as expected, it is possible that some lightly-used applications may have been missed. Please continue to submit support tickets if you encounter any difficulty authenticating or if you experience any issues with authorization or licensing. Thank you for your continued patience as we wrap up this multi-year project.

4. resolved Apr 17, 2025, 07:40 PM UTC

   This incident has been resolved.

Read the full incident report →