AppState experienced a critical incident on April 16, 2025 affecting Zoom, lasting 17h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2025, 07:45 PM UTC
Zoom has announced that they are investigating domain name resolution issues on the zoom.us domain, which are impacting multiple services. ITS is monitoring this incident and will provide updates from Zoom as they become available.
- monitoring Apr 16, 2025, 11:05 PM UTC
Zoom has posted to X (formerly Twitter), relaying that the platform's services have been restored. However, we still don't have details on what caused the platform and its many features to go down.
- resolved Apr 17, 2025, 01:35 PM UTC
Resolved - On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security, network failure or Distributed Denial of Service (DDoS) attack at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.