AppState incident

Cisco Jabber

Major Resolved View vendor source →

AppState experienced a major incident on May 23, 2025 affecting Phone Services, lasting 4h 16m. The incident has been resolved; the full update timeline is below.

Started
May 23, 2025, 12:44 PM UTC
Resolved
May 23, 2025, 05:01 PM UTC
Duration
4h 16m
Detected by Pingoru
May 23, 2025, 12:44 PM UTC

Affected components

Phone Services

Update timeline

  1. investigating May 23, 2025, 12:44 PM UTC

    ITS is currently looking into reported connectivity issues with the Cisco Jabber softphone client. We will post additional updates as they become available.

  2. monitoring May 23, 2025, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 23, 2025, 05:01 PM UTC

    This incident has been resolved.