pingoru pingoru AppState had 45 outages in the last 2 years totaling 1345h 33m of downtime, averaging 1.8 incidents per month.
There were 45 AppState outages since December 13, 2024 totaling 1345h 33m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are currently investigating an network outage effecting west campus.
The issue has been resolved and network service has been restored.
ITS is actively monitoring system status updates from Emburse Enterprise. Here is the latest release: Sep 16, 2026, 7:27 AM (America/New_York) Our engineering team continues to investigate the issue affecting our North America 1 and North America 5 instances. Some users may still experience degraded performance, or errors when logging in. Work is ongoing to identify the cause and implement corrective actions. We will provide another update as soon as there are significant developments. Thank you for your continued patience.
This incident has been resolved.
Emburse Enterprise (also referred to as Chrome River) is currently unavailable for campus users. We will post additional information about this outage as it becomes available.
This incident has been resolved.
ITS is aware of users being unable to sign-in to WebFocus reporting. We are working with the vendor to resolve the issue.
WebFocus services have been restored.
ITS received word of an outage with JAGGAER (YoMart), the latest update is as follows: The JAGGAER Production environment began experiencing performance issues at approximately 11:40 AM ET today, August 19, 2026. Our technical teams remain actively engaged and are continuing to work toward resolving the issue. As part of these efforts, we need to place the application into maintenance mode to perform a full application restart. During this time, the application will be temporarily unavailable. We will provide another update once the restart is complete and the application has been taken out of maintenance mode. We appreciate your patience as we continue working to restore normal service as quickly as possible.
Update from JAGGAER The full application restart has been completed, and the JAGGAER Production environment is now out of maintenance mode. Our technical teams have identified the cause of the performance issue and are continuing to work toward a full resolution. We are closely monitoring the environment as these efforts continue. We will provide another update as additional information becomes available. Thank you for your continued patience as we work to restore normal service as quickly as possible.
This incident has been resolved.
ITS is investigating and working to restore Internet connectivity issues reported for campus.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
ITS is currently working with our ISP to resolve an Internet Outage for campus.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
ITS is currently working with Adobe on our license renewal. While users are seeing an expiration notice, the software is still functioning as usual. The renewal should be in effect before the expiration date.
This incident has been resolved.
Users are currently experiencing errors logging in to services that use Shibboleth for SSO. ITS is workign to identify the issue and will update here shortly.
The issue has been identified and resolved. Access should stabilize momentarily.
A line was incorrectly modified in the haproxy configuration. Root cause found: a whoopsie-doodle.
Due to a Google Workspace licensing issue, users may see warnings regarding storage and the availability of a variety of Google services.
Google Drive is currently in read-only mode. As a workaround, users are advised to download documents for editing until services are restored.
The vendor has applied a fix. Storage has been reallocated and services are coming back online. ITS will continue to monitor the situation and provide updates.
ITS has completed a post-mortem analysis with Google and identified the root cause of the license issues.
The Eduroam wireless network is currently unavailable in campus buildings, impacting wireless connectivity for campus users with Eduroam enabled devices. We are actively involved with the vendor to identify the cause and restore service as quickly as possible.
A fix has been implemented and we are monitoring the results. Please contact our help desk at 828-262-6266 should you experience any ongoing Eduroam issues.
This incident has been resolved.
DegreeWorks is currently unavailable to our campus users. We are investigating the cause and working to restore service. Updates will be posted here as they become available.
This incident has been resolved.
Instructure, the operator of Canvas LMS, is undergoing emergency maintenance. Flight Path students may experience errors when attempting to log in to mynclearning. Faculty with in progress exams or assignments have been made aware and will contact students once more information regarding the restoration of services is made available.
Canvas services appear to have been restored but Instructure has not yet provided further information. Appalachian State is montioring and assessing the situation. Additional outages may occur.
This incident has been resolved.
The PeopleAdmin system is currently experiencing a service disruption. The disruption is due to a vendor-side issue and has been reported. We will post updates as more information becomes available.
The issues with PeopleAdmin have been resolved.
ITS is currently investigating an issue causing an outage with the campus networks.
A fix has been implemented and we are monitoring the results.
The issue has been identified and has occurred again. We are working with out vendor on resolution.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Cisco AnyConnect VPN is experiencing an outage and may be unavailable for some users.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Bravura Identity Access Management is experiencing an outage. Password changes and access changes are currently unavailable. ITS has notified the vendor and will update this page as more information becomes aviable.
Bravura has identified a high database load which resulted in the application being slow or non-responsive. While the issue appears to have resolved, ITS will continue to monitor for any lingering impact.
This incident has been resolved.
The asu-secure, asu, and asu-visitor wireless networks are experiencing a network outage. ITS is investigating the issue. The eduroam and ASU-GUEST networks are not effected.
This incident has been resolved.
Shibboleth is currently experiencing issues. ITS is investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Internet network provider Cloudflare is having intermittent issues impacting internet facing App State services
This issue was tracked down to a cloud DNS provider and should be resolved at this time. ITS will continue to monitor.
An external provider is experiencing an outage that is resulting in several systems not being available including AsULearn and Confluence.
The cloud provider is continuing to work on the issue.
Our cloud vendor has resolved the issue and we are monitoring the situation. Services should be functioning normally.
This incident has been resolved.
App State ITS is aware that several systems are currently unresponsive. We are investigating and will update as soon as we have more information.
Storage connectivity between the main campus data centers was briefly interrupted. Services are now coming back online. We will continue to monitor throughout the evening.
Systems are stable at this time.
JAGGAER US PRODUCTION Environment began experiencing performance issues around 12:37 PM EST today, October 20, 2025. We are actively monitoring this issue and will post updates as they are released from JAGGAER.
Update from JAGGEAR support Mon, Oct 20, 2025 at 1:32 PM: JAGGAER is actively monitoring the ongoing AWS service outage affecting the us-east-1 region. While our environments have been largely unaffected, we have recently observed a small number of application servers impacted by this AWS issue. Thanks to our highly available architecture, user impact has been minimal and temporary. Some users may have experienced brief errors when accessing JAGGAER applications; however, refreshing the page or starting a new browser session has typically restored full access. Our Cloud Operations team continues to closely monitor the situation and will take any necessary actions to maintain service stability. We will provide additional updates as information becomes available from AWS or if any change in impact occurs. Thank you for your patience and understanding.
This incident has been resolved.
ITS is closely monitoring an Amazon Web Services Outage in the US-EAST-1 region. These problems are impacting multiple services that depend on AWS infrastructure. For real time updates on this situation please refer to the AWS Health Dashboard: https://health.aws.amazon.com/health/status
This incident has been resolved.
An issue with the storage system for ASULearn has been identified. We are working to failover and should have services restored shortly.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.