Anytime Fitness Outage History

Started May 07, 2026, 09:07 PM UTC· resolved May 07, 2026, 10:42 PM UTC

1. investigating May 07, 2026, 09:07 PM UTC

   We are currently investigating an issue where email replies from members and club staff may not be captured in Jira International Support tickets. At this time, incoming email replies may not appear on affected International Support tickets, which could delay ticket updates and responses. We will continue to monitor the issue and provide updates as more information becomes available.

2. resolved May 07, 2026, 10:42 PM UTC

   The issue affecting email replies being captured in Jira Service Desk International Support tickets has been resolved. Email replies are now being received and added to tickets as expected. We will continue monitoring to ensure ticket updates continue processing normally.

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Started Apr 30, 2026, 01:36 PM UTC· resolved May 01, 2026, 01:19 PM UTC

1. investigating Apr 30, 2026, 01:36 PM UTC

   We are currently investigating an intermittent issue with online signup in the Japan market. We will provide updates as more information becomes available.

2. identified Apr 30, 2026, 04:02 PM UTC

   Our investigation confirms that transactions are now being successfully received and processed. Teams are actively tracing transactions end-to-end to identify where delays may still occur. We will provide updates as more information becomes available.

3. resolved May 01, 2026, 01:19 PM UTC

   The issue impacting online sign-ups has been fully resolved, and all systems are now operating normally. If you continue to experience any lingering issues, please reach out through our standard support channels

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Started Apr 21, 2026, 06:47 PM UTC· resolved Apr 23, 2026, 01:15 PM UTC

1. investigating Apr 21, 2026, 06:47 PM UTC

   We are currently investigating an issue affecting call tasks within the task list. Some users may experience errors when attempting to complete certain call tasks. Our team is actively working with the vendor to identify the cause and will provide updates as more information becomes available.

2. resolved Apr 23, 2026, 01:15 PM UTC

   The issue affecting call tasks within the task list has been fully resolved, and all systems are now operating normally. If you continue to experience any lingering issues, please reach out through our standard support channels

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Started Apr 20, 2026, 09:13 PM UTC· resolved Apr 20, 2026, 11:01 PM UTC

1. investigating Apr 20, 2026, 09:13 PM UTC

   We are currently experiencing an issue with the BDA Vendor Portal that is impacting the ability to complete purchases. Users may encounter errors or be unable to proceed during the checkout process. Our team is actively working with the vendor to identify the root cause and implement a fix as quickly as possible.

2. resolved Apr 20, 2026, 11:01 PM UTC

   The issue regarding our Vendor BDA vendor portal has been fully resolved, and all systems are now operating normally. If you continue to experience any lingering issues, please reach out through our standard support channels

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Started Apr 14, 2026, 03:42 PM UTC· resolved Apr 14, 2026, 10:04 PM UTC

1. investigating Apr 14, 2026, 03:42 PM UTC

   We are currently experiencing an issue impacting individual club (local) landing pages across Anytime Fitness (AF) Webflow-hosted websites. Users may be unable to load these pages or may encounter errors when attempting to access them. This may affect the ability to view location-specific information, including club details, hours, and membership options.

2. resolved Apr 14, 2026, 10:04 PM UTC

   The issue impacting individual club landing pages across Anytime Fitness (AF) Webflow-hosted websites has been resolved.

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Started Mar 29, 2026, 12:00 AM UTC· resolved Mar 29, 2026, 12:30 PM UTC

1. resolved Mar 29, 2026, 01:13 PM UTC

   We experienced an incident impacting in-club and online sign-ups, as well as access to the payments page and member profiles for markets using Membr. Start Time: 2026-03-29 00:00 UTC Resolved Time: 2026-03-29 12:30 UTC Our vendor Xplor identified the root cause and has implemented a fix. Services have now been restored. We are continuing to monitor system performance closely and are working with Xplor to formally stand down the incident. We sincerely apologize for the disruption and appreciate your patience while this was being resolved

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Started Mar 23, 2026, 03:23 PM UTC· resolved Apr 21, 2026, 08:24 PM UTC

1. investigating Mar 23, 2026, 03:23 PM UTC

   We are currently investigating issues with Philippines users not receiving the SMS verification code to log in to the AF App.

2. monitoring Mar 24, 2026, 04:01 PM UTC

   A fix has been implemented by our Engineering team. Based on preliminary monitoring, it appears that OTPs are now being delivered successfully to Philippines users.

3. identified Apr 02, 2026, 03:07 PM UTC

   We are still seeing a higher than usual volume of issues with Philippines users not receiving their OTP via SMS. We are currently working with our OTP service provider Twilio to investigate this issue.

4. resolved Apr 21, 2026, 08:24 PM UTC

   The issue impacting OTP delivery for some Philippine members has been resolved. WhatsApp has been re-enabled as part of the fix. If any members continue to experience issues: -For WhatsApp delivery: Ensure WhatsApp is installed and the number is verified, then request a new OTP in the AF App. -For SMS delivery: Install WhatsApp, delete the WhatsApp account linked to the number, then request a new OTP in the AF App. If you continue to experience any lingering issues, please reach out through our standard support channels

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Started Mar 19, 2026, 03:18 PM UTC· resolved Mar 19, 2026, 06:56 PM UTC

1. investigating Mar 19, 2026, 03:18 PM UTC

   We are currently investigating issues with pages in the AF Dashboard intermittently failing to load.

2. resolved Mar 19, 2026, 06:56 PM UTC

   This issue has been resolved.

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Started Feb 20, 2026, 11:10 PM UTC· resolved Apr 30, 2026, 10:35 PM UTC

1. investigating Feb 20, 2026, 11:10 PM UTC

   We are currently investigating a reported issue where pressing the "invite to app" button in Club Hub iOS is not sending SMS messages. If you are experiencing this issue, please instruct the member to download it directly from the app store.

2. identified Feb 27, 2026, 10:35 PM UTC

   We have identified the issue and are working with our provider to resolve this issue. Please continue to instruct members to download the app directly from the app store. We apologize for the inconvenience.

3. monitoring Apr 22, 2026, 02:45 PM UTC

   We’ve identified that SMS app invite messages may be blocked by some mobile carriers without prior opt-in. To ensure delivery and compliance, the option to Invite to App by SMS text will be removed from Club Hub iOS. This does not impact the AF App, members can still download and use it as normal. Please reference the Franchise Notice below for additional information: https://resourcecenter.sebrands.com/af/blog/2026/04/eliminating-sms-text-option-from-invite-to-app-methods

4. resolved Apr 30, 2026, 10:35 PM UTC

   After monitoring this past week, this issue appears to be resolved. If you have members who experience trouble using the text option for AF App authentication, please have them submit a support ticket through their app.

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Started Feb 12, 2026, 02:37 PM UTC· resolved Feb 12, 2026, 07:10 PM UTC

1. investigating Feb 12, 2026, 02:37 PM UTC

   Clubwise is currently experiencing issues with SMS sending in the UK. They are working with their service provider to urgently address this issue.

2. resolved Feb 12, 2026, 07:10 PM UTC

   This issue has been resolved.

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Started Jan 22, 2026, 10:59 PM UTC· resolved Jan 30, 2026, 10:05 PM UTC

1. identified Jan 22, 2026, 10:59 PM UTC

   We are working to fix an AF App issue where users receive an error message ("it's not you, it's us") when viewing the Plan tab or their fitness plan. It appears this issue affects only Android phones and not iPhones.

2. monitoring Jan 29, 2026, 04:17 PM UTC

   We have released an update for the Android version of the AF App (v 4.0.1) that should resolve this error.

3. resolved Jan 30, 2026, 10:05 PM UTC

   This issue has been resolved.

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Started Jan 22, 2026, 09:23 PM UTC· resolved Jan 23, 2026, 02:02 PM UTC

1. investigating Jan 22, 2026, 09:23 PM UTC

   Microsoft is currently experiencing degraded service functionality or inability to access multiple Microsoft 365 Services, including Outlook and various other Microsoft services. They are currently investigating this issue.

2. resolved Jan 23, 2026, 02:02 PM UTC

   This issue has been resolved.

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Started Jan 16, 2026, 07:21 PM UTC· resolved Jan 28, 2026, 10:32 PM UTC

1. investigating Jan 16, 2026, 07:21 PM UTC

   We are currently investigating issues where email replies from members/club staff are not being captured in International Support (IS) tickets.

2. investigating Jan 28, 2026, 10:31 PM UTC

   This issue has been resolved and the system is now operating normally.

3. resolved Jan 28, 2026, 10:32 PM UTC

   This issue has been resolved and the system is now operating normally.

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Started Jan 15, 2026, 10:15 PM UTC· resolved Feb 05, 2026, 06:00 PM UTC

1. investigating Jan 15, 2026, 10:15 PM UTC

   We are currently investigating sporadic access issues affecting a limited number of clubs. Members attempting to access affected locations may experience intermittent difficulties when attempting to check in. Our teams are actively working to identify the cause and restore consistent functionality as quickly as possible to the affected locations. This issue is not impacting all clubs. No action is required from clubs at this time. We will provide updates as more information becomes available.

2. resolved Feb 05, 2026, 06:00 PM UTC

   The intermittent door access issue impacting clubs has been resolved. Door access functionality has been restored to normal operation. We will continue to monitor performance to ensure stability. No further action is required from clubs at this time.

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Started Jan 09, 2026, 01:51 PM UTC· resolved Jan 13, 2026, 01:43 PM UTC

1. investigating Jan 09, 2026, 01:51 PM UTC

   We are currently investigating an issue where Jira tickets submitted through the AF app aren't flowing as expected. Further updates will be shared as we isolate this issue.

2. monitoring Jan 12, 2026, 03:38 PM UTC

   We have identified the upstream issues that were resulting in Jira ticket throttling for international teams. We will continue to monitor the results for stability.

3. resolved Jan 13, 2026, 01:43 PM UTC

   This incident has been resolved.

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Started Jan 06, 2026, 08:27 PM UTC· resolved Jan 07, 2026, 04:20 PM UTC

1. investigating Jan 06, 2026, 08:27 PM UTC

   We are currently investigating an issue impacting some clubs when signing up new members. Online joining is not affected. Our teams are actively working to resolve this as quickly as possible.

2. resolved Jan 07, 2026, 04:20 PM UTC

   This has been resolved. No action is needed by the clubs.

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Started Dec 24, 2025, 06:32 PM UTC· resolved Dec 29, 2025, 08:34 PM UTC

1. monitoring Dec 24, 2025, 06:32 PM UTC

   We recently identified an issue in the AF Mobile App where lead phone numbers were not displaying as expected. The issue has been corrected, and we are currently monitoring to ensure all lead details are appearing properly going forward. Please note that phone numbers for leads previously received during the impacted period cannot be recovered, but new leads going forward should display correctly.

2. resolved Dec 29, 2025, 08:34 PM UTC

   The issue was resolved. We will continue monitoring to ensure stability.

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Started Dec 24, 2025, 06:18 PM UTC· resolved Dec 29, 2025, 08:34 PM UTC

1. investigating Dec 24, 2025, 06:18 PM UTC

   We are currently investigating reports that the ClubHub Desktop installer fails during installation, even though the installer file downloads successfully. This issue primarily impacts markets that use the desktop version of ClubHub. Our teams are actively working to confirm the cause and implement a fix. We will provide another update as soon as more information is available.

2. resolved Dec 29, 2025, 08:34 PM UTC

   The issue was resolved. We will continue monitoring to ensure stability.

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Started Dec 17, 2025, 03:54 PM UTC· resolved Jan 24, 2026, 12:01 AM UTC

1. investigating Dec 17, 2025, 03:54 PM UTC

   We are currently investigating reports of members who have personal email addresses through Microsoft (hotmail.com or outlook.com) are not receiving the verification code email when attempting to link their AF Mobile App to their membership.

2. investigating Dec 19, 2025, 03:58 PM UTC

   We continue to investigate reports of members using Microsoft email addresses (e.g., hotmail.com or outlook.com) not receiving verification code emails when attempting to link the AF Mobile App to their membership. Further updates will be shared as available.

3. monitoring Dec 22, 2025, 09:34 PM UTC

   The issue has been addressed, and email delivery is now operating normally. Our teams are continuing to monitor performance to ensure continued stability. No Club action is required at this time.

4. investigating Dec 29, 2025, 05:07 PM UTC

   This issue has re-emerged. Members who have personal email addresses through Microsoft (hotmail.com or outlook.com) may not receive the verification code email when attempting to link their AF Mobile App to their membership. We are working with our service providers to deploy a solution. Further updates will be shared as available.

5. resolved Jan 24, 2026, 12:01 AM UTC

   Changes have been implemented to address the issue impacting verification code email delivery for members using Microsoft email addresses (hotmail.com or outlook.com). Email delivery is operating as expected, and the system is being actively monitored to ensure continued stability. If any additional issues are encountered, please contact Support through the standard support channels. No Club action is required at this time.

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Started Dec 16, 2025, 04:10 PM UTC· resolved Dec 16, 2025, 08:44 PM UTC

1. investigating Dec 16, 2025, 04:10 PM UTC

   We are currently experiencing an issue affecting the ABC payment integration within Club OS, which is preventing clubs from initiating Personal Training (PT) sign-ups when adding a new profile payment method for members. Impact: Clubs may be unable to complete Personal Training agreements The issue occurs when attempting to add a new payment profile Existing payment profiles may continue to function normally Affected users may see the following error message: “Unable to initialize pay page with ABC.”

2. resolved Dec 16, 2025, 08:44 PM UTC

   The issue preventing clubs from adding new payment profiles and initiating Personal Training sign-ups in Club OS has been resolved. If you previously encountered an error, please re-attempt the action.

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Started Dec 15, 2025, 06:38 PM UTC· resolved Dec 16, 2025, 09:32 PM UTC

1. investigating Dec 15, 2025, 06:38 PM UTC

   We’re currently experiencing performance issues in the Support Portal (Jira Service Desk), which are causing delays in international support workflows: Pages and forms are slow to load (30–60+ seconds) Some users encounter errors when submitting tickets Ticket movement into the IS board managed by masters is currently delayed What This Means for You: You may see a lag in new tickets appearing on the IS board Please expect delayed ticket submissions and slower system response times International ticket workflows may be temporarily impacted What We’re Doing: To address the root cause of these performance issues, the cloud migration team is executing a plan today to improve system stability: Our servers will be migrated to a new cloud environment to reduce latency A maintenance window is scheduled today, 12/15, between 3:00–3:30 PM CT / 9:00–9:30 PM UTC. During which users may experience brief downtime (~10 minutes) We expect performance issues to improve after this change and will monitor closely. We will provide updates as they become available.

2. resolved Dec 16, 2025, 09:32 PM UTC

   The performance issues affecting the Support Portal (Jira Service Desk) have been resolved. International support workflows are now operating as expected, and ticket processing and board updates have stabilized following the completed cloud migration. Our teams will continue to monitor the system to ensure sustained performance.

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Started Dec 10, 2025, 10:06 PM UTC· resolved Dec 12, 2025, 02:56 PM UTC

1. investigating Dec 10, 2025, 10:06 PM UTC

   An issue has been reported where members who have added recovery services on or after December 2nd to their account are unable to access the related amenities. We are currently investigating this issue.

2. investigating Dec 10, 2025, 10:07 PM UTC

   An issue has been reported where members who have added recovery services on or after December 2nd to their account are unable to access the related amenities. We are currently investigating this issue.

3. resolved Dec 12, 2025, 02:56 PM UTC

   This issue has been resolved.

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Started Dec 02, 2025, 10:11 PM UTC· resolved Dec 03, 2025, 03:10 PM UTC

1. investigating Dec 02, 2025, 10:11 PM UTC

   We are currently investigating degraded performance in Legacy Dashboard Report processing. Affected users may experience slowness when attempting to generate reports.

2. resolved Dec 03, 2025, 03:10 PM UTC

   This issue has been resolved

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Started Nov 24, 2025, 10:38 PM UTC· resolved Nov 25, 2025, 02:52 PM UTC

1. investigating Nov 24, 2025, 10:38 PM UTC

   ABC has identified an issue in which processing of digital agreements is delayed. Members signed on 11/23 or later may be stuck in pending status, and pending member profiles may be locked from making any changes.

2. resolved Nov 25, 2025, 02:52 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 06:50 PM UTC· resolved Nov 24, 2025, 10:37 PM UTC

1. investigating Nov 18, 2025, 06:50 PM UTC

   We are currently investigating issues with error messages when assigning workouts/plans to clients in the Coaching Dashboard.

2. monitoring Nov 19, 2025, 10:52 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 24, 2025, 10:37 PM UTC

   This incident has been resolved.

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